Information management

What is cost per sale (pay per sale)?

Cost per sale (CPS), also known as pay per sale (PPS), is a performance-based marketing metric that calculates the cost a business incurs for each successful sale generated. Continue Reading

By

• Katie Terrell Hanna
• Kate Brush

DDN targets enterprise-shaped hole in its AI storage offer

Specialist in AI and HPC storage DDN has oriented towards higher performance array products more suited to the enterprise as it aims at $1bn in turnover for 2025 Continue Reading

By

• Stéphane Larcher, LeMagIT
• Yann Serra, LeMagIT
• Antony Adshead, Storage Editor

8 Drupal security best practices

Drupal offers advanced security features, but admins must know how to implement and configure them. Best practices include using the latest version and backing up sites. Continue Reading

By

• Reda Chouffani, Biz Technology Solutions

Gartner: Build trust in data before betting the business on AI

At its Data & Analytics Summit in Sydney, Gartner analysts advised businesses to prioritise data trust over artificial intelligence hype and outlined the coming era of autonomous business processes guided by AI agents Continue Reading

By

• Stephen Withers

Ciaran Martin: AI might disturb attacker-defender security balance

The founder of the National Cyber Security Centre spoke with Computer Weekly at Infosecurity Europe 2025 about how artificial intelligence might disturb the attacker-defender security equilibrium Continue Reading

By

• Brian McKenna, Enterprise Applications Editor

MPs propose ban on predictive policing

MPs are attempting to amend the UK government’s forthcoming Crime and Policing Bill so that it prohibits the use of controversial predictive policing systems Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Digital ID: cool or contentious?

In this week’s Computer Weekly, we dig into the discourse surrounding the proposal to roll out a national digital identity scheme across the UK, and hear from HPE’s CIO on what he’s learned from his time previously working as an IT chief in the retail sector. We round out the buyer’s guide to cloud repatriation with a look at what’s driving the trend, before concluding the issue with a look at the controversy surrounding quantum computing. Read the issue now. Continue Reading

Election workers’ data stolen in cyber breach of Oxford City Council

Oxford City Council election workers had personal information stolen by cyber attackers in an attack over the weekend of 7-8 June. The council has stated that most disrupted systems are back online Continue Reading

By

• Brian McKenna, Enterprise Applications Editor

UK data reforms become law

UK passes wide-ranging data protection reforms to ‘simplify’ organisations’ sharing and processing of data, but questions remain whether changes will be accepted by European Commission when renewing UK data adequacy Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Pure CEO Charlie Giancarlo on data management, all-flash and tariffs

We spoke to the Pure CEO about Enterprise Data Cloud and how it can offer insight and management across all its storage, plus a catch-up on the death of the HDD and tariff uncertainty Continue Reading

By

• Antony Adshead, Storage Editor

Workday UK head Dan Pell: Managing AI agents requires system of record

Speaking with Computer Weekly at Workday’s Elevate 2025 event in London, its UK and Ireland general manager discussed what it will mean to manage digital labour Continue Reading

By

• Brian McKenna, Enterprise Applications Editor

Agentic AI and the rise of intelligent enterprise orchestration

In a guest blogpost, IFS’s Vaibs Kumar says agentic AI and model context protocols will move enterprise AI beyond pilots and into scalable, real-world automation. We are long past the point of ... Continue Reading

By

• Brian McKenna, Enterprise Applications Editor

Qualtrics targets ‘action gap’ with AI copilot

The company’s Assist for CX tool aims to help organisations act on customer feedback, with one Australian airline already using it to slash insight times from months to hours Continue Reading

By

• Stephen Withers

Fortifying retail: how UK brands can defend against cyber breaches

The recent spate of cyber attacks on UK retailers has to be a wake-up call to build more cyber resilience into digital supply chains and fortify against social engineering attacks Continue Reading

By

• Jadee Hanson

CIOs baffled by ‘buzzwords, hype and confusion’ around AI

Alan Trefler, CEO of Pegasystems, is scathing about big tech companies that are pushing the use of AI agents and large language models for business-critical applications Continue Reading

By

• Bill Goodwin, Computer Weekly

Agentforce London: 78% of UK companies use agentic AI, says Salesforce

Salesforce released Digital Labour Trends survey data to coincide with its Agentforce London 2025 event that found 78% of UK organisations are using agentic AI Continue Reading

By

• Brian McKenna, Enterprise Applications Editor

How Microsoft uses AI for RFP response management

Microsoft's proposal team implemented Responsive's GenAI tool to automate RFP responses. The tool can quickly create first drafts, but it still requires human editing. Continue Reading

By

• Tim Murphy, Site editor

Enterprise search vs. federated search: Which to choose?

Enterprise and federated search help employees find content. However, enterprise search retrieves internal data, whereas a federated approach pulls results from external sources. Continue Reading

By

• Tim Murphy, Site editor

The data deficit undermining Britain’s public sector AI push

This is a guest blogpost by Matthew Houlihan, senior director of government affairs, Cisco. The UK is racing to transform its public services for the digital age—and rightly so. The potential ... Continue Reading

By

• Brian McKenna, Enterprise Applications Editor

Escaping an X

In this week’s Computer Weekly, the public’s changing relationship with social media is put under the microscope, as users become discomforted by changing content moderation policies. HMRC’s hunt for a hyperscaler to oversee a 10-year datacentre exit project has proven controversial – we examine the issues. And we hear from Virgin Atlantic’s vice-president of data and artificial intelligence about the company’s efforts to improve the customer experience. Read the issue now. Continue Reading

Interview: Richard Masters, vice-president of data and AI, Virgin Atlantic

Virgin Atlantic’s data chief, Richard Masters, is applying his expertise in astrophysics to the fine details of using artificial intelligence to improve customer experience. Mark Samuels reports Continue Reading

Are we normalising surveillance in schools?

Children and teenagers are subjected to a vast array of surveillance technologies in schools. These are intended to keep them safe, but are we normalising surveillance for young people? Continue Reading

By

• Peter Ray Allison

Information overload needs more than AI — think collaboration and automation tech

This is a guest blogpost by John Bates, chief executive officer, the SER Group. In it he talks about why artificial intelligence is not the whole answer to handling vast swathes of corporate ... Continue Reading

By

• Brian McKenna, Enterprise Applications Editor

What happens if Silicon Valley’s AI investment bubble bursts?

US tech giants are burning through unprecedented amounts of capital to develop artificial superintelligence, but authoritarian regimes around the world could keep the pursuit of a techno-utopian future alive when the bubble subsides Continue Reading

By

• Kyle Hiebert, Computer Weekly

UK ICO publishes AI and biometrics strategy

The UK data regulator has outlined how it will approach the regulation of artificial intelligence and biometric technologies, which will focus in particular on automated decision-making systems and police facial recognition Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

How to increase business value with AI agents

To overcome the complexity of deploying agentic AI at scale, organisations must mix and match capabilities, understand key limitations, and take an agile approach to implementation Continue Reading

By

• Ben Yan

FairPrice taps Google Cloud for AI-powered store

The supermarket chain will leverage generative AI and cloud technologies to enhance customer experience and streamline in-store operations, starting with its upcoming Punggol Digital District outlet Continue Reading

By

• Aaron Tan, Informa TechTarget

UK’s error-prone eVisa system is ‘anxiety-inducing’

People experiencing technical errors with the Home Office’s electronic visa system explain the psychological toll of not being able to reliably prove their immigration status in the face of a hostile and unresponsive bureaucracy Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Investigatory powers: Guidelines for police and spies could also help businesses with AI

Computer Weekly talks to Muffy Calder, technology advisor to the UK’s investigatory powers commissioner, about privacy, intrusion and artificial intelligence Continue Reading

By

• Bill Goodwin, Computer Weekly

What is stream processing? Introduction and overview

Stream processing is a data management technique that involves ingesting a continuous data stream to quickly analyze, filter, transform or enhance the data in real time. Continue Reading

By

• Rahul Awati
• George Lawton

Who owns AI-generated content?

AI-generated content has been put on the legal chopping block. However, different interpretations of copyright laws can blur the lines of ownership. Continue Reading

By

• Reda Chouffani, Biz Technology Solutions

European Commission should rescind UK data adequacy

Civil society organisations have urged the European Commissioner to not renew the UK’s data adequacy, given the country’s growing divergence from European data protection standards Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Interview: Manish Jethwa, chief technology officer, Ordnance Survey

The UK mapping service has moved on a long way from paper maps as it now looks to use artificial intelligence to understand, interpret and derive insights from geographical data Continue Reading

By

• Mark Samuels

Infosecurity 2025: SMEs feel on their own in the face of cyber attacks

Project findings to be presented at Infosecurity Europe 2025 highlight vulnerability of SMEs to cyber attack Continue Reading

By

• Brian McKenna, Enterprise Applications Editor

What is data preparation? An in-depth guide

Data preparation is the process of gathering, combining, structuring and organizing data for use in business intelligence, analytics and data science applications, as explained in this guide. Continue Reading

By

• Craig Stedman, Industry Editor

What is descriptive analytics?

Descriptive analytics is a type of data analytics that looks at past data to give an account of what has happened. Continue Reading

By

• Nick Barney, Technology Writer
• George Lawton

Infosecurity 2025: NCA cyber intelligence head spells out trends

Will Lyne, head of cyber intelligence at the National Crime Agency, sketches out cyber criminal trends as ransomware and other attack varieties become democratised beyond Russophone, skilled software developers Continue Reading

By

• Brian McKenna, Enterprise Applications Editor

How to choose the best Markdown editor: A 9-tool comparison

A dedicated authoring tool helps writers take full advantage of Markdown. Find one that supports your development projects, documentation tasks or even daily writing objectives. Continue Reading

By

• Damon Garn, Cogspinner Coaction

Sapphire 2025: BASF evolves business with move to SAP S/4Hana

Germany-based global chemical giant BASF has elected to move its SAP IT estate to S/4Hana private cloud to evolve its business in uncertain times Continue Reading

By

• Brian McKenna, Enterprise Applications Editor

AI compliance: Dealing with data change and proliferation

Podcast: We talk with Vigitrust CEO Mathieu Gorge about staying on top of compliance and artificial intelligence, where the danger is data that changes during AI processing and can also proliferate Continue Reading

By

• Antony Adshead, Storage Editor

UK biometric surveillance exists in ‘legal grey area’

The rapid proliferation of ‘biometric mass surveillance technologies’ throughout the UK’s public and private sectors is taking place without legal certainty or adequate safeguards for the public Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

AI and compliance: What are the risks?

We look at the areas of risk in artificial intelligence. Potential exposures abound, and include security and privacy issues, bias, accuracy and complete fabrication of results Continue Reading

By

• Stephen Pritchard

ANZ firms spending more on data management

Nearly nine in 10 organisations in Australia and New Zealand increased their overall spend on data management last year to cope with higher data volumes and growing use of artificial intelligence, study finds Continue Reading

By

• Stephen Withers

Salesforce pays $8bn for Informatica to underpin agentic AI play

Salesforce is to pay approximately $8bn for cloud data management specialist Informatica as it looks to shore up the foundations of its developing agentic AI strategy Continue Reading

By

• Alex Scroxton, Security Editor

Headless CMS vs. decoupled CMS: What's the difference?

Both headless and decoupled CMSes support omnichannel publishing. Yet, headless systems have no native front end, whereas decoupled CMSes have an optional one. Continue Reading

By

• Tim Murphy, Site editor

Interview: Richard Masters, vice-president of data and AI, Virgin Atlantic

The airline’s data chief is applying his expertise as a PhD in astrophysics to the nitty-gritty details of using artificial intelligence to improve customer experience Continue Reading

By

• Mark Samuels

UK government outlines plan to surveil migrants with eVisa data

Electronic visa data and biometric technologies will be used by the UK’s immigration enforcement authorities to surveil migrants living in the country and to ‘tighten control of the border’, attracting strong criticism from migrant support groups Continue Reading

Essex Police discloses ‘incoherent’ facial recognition assessment

An equality impact assessment of Essex Police live facial recognition deployments is plagued by inconsistencies and poor methodology, undermining the force’s claim that its use of the technology will not be discriminatory Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Sapphire 2025: SAP mints business AI flywheel with Palantir on board

SAP CEO Christian Klein put economic and geopolitical uncertainty at the centre of the opening keynote at the supplier’s global Sapphire event in Orlando Continue Reading

By

• Brian McKenna, Enterprise Applications Editor

UK Fraud Bill targets benefit claimants for mass surveillance

The UK government’s proposed Fraud Bill will disproportionately place millions of benefit claimants under constant surveillance, creating a two-tier system where people are automatically suspected of wrongdoing for seeking welfare Continue Reading

By

• Anna Dent

Vast Data launches into AI stratosphere with AgentEngine

Vast has built out into data management from its roots and will now offer customisable agentic AI agents that can tap into its existing storage, database and messaging capabilities Continue Reading

By

• Antony Adshead, Storage Editor

Capital One pushes out data tokenisation

Organisations using the Databricks and Snowflake platforms will be able to use Capital One’s Databolt tool to secure their data Continue Reading

By

• Cliff Saran, Managing Editor

How to write a winning RFP response

Sales teams face constant pressure to write winning RFP responses. Best practices, such as personalizing responses, can help them stand out from competitors. Continue Reading

By

• Robert Peledie, 365Knowledge Ltd.

Tackling the UK’s cyber threats

In this week’s Computer Weekly, we report from the National Cyber Security Centre’s annual update on the state of UK security and examine the emerging threats. The chief data officer of Standard Chartered bank discusses preparing for artificial intelligence. We also look at the networking implications of GPU-based AI datacentres. Read the issue now. Continue Reading

Standard Chartered grounds AI ambitions in data governance

The bank’s group chief data officer, Mohammed Rahim, outlines how the bank is modernising its data infrastructure and governance practices to support its AI initiatives Continue Reading

Enterprise strategies for API management

Managing APIs requires firms to consider governance, security and lifecycle management while preparing for emerging threats and technologies such as AI Continue Reading

What is systems thinking?

Systems thinking is a holistic approach to analysis that focuses on the way that a system's constituent parts interrelate and how systems work over time and within the context of larger systems. Continue Reading

By

• Ben Lutkevich, Site Editor

Is IPSIE the game changer that SaaS security demands?

It started with an announcement in October 2024, and now it seems the vision of secure identity in the enterprise is becoming a reality. We look at the prospects for IPSIE Continue Reading

By

• Dan Raywood

Smart ball analytics proves value in rugby

Welsh professional rugby player Dan Biggar gives his thoughts on the role of data analytics in his sport, at an event where the Sportable smart ball was demonstrated Continue Reading

By

• Brian McKenna, Enterprise Applications Editor

UK government outlines plan to surveil migrants with eVisa data

Electronic visa data and biometric technologies will be used by the UK’s immigration enforcement authorities to surveil migrants living in the country and to ‘tighten control of the border’, attracting strong criticism from migrant support groups Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

How GenAI-driven knowledge management can enhance customer experience

Generative AI’s use for knowledge management (KM) is growing in customer experience programmes, suggesting a new vocation for KM. We find out how Continue Reading

By

• Madeline Bennett, Mowser Media

What is Google Drive?

Google Drive is a cloud-based storage service that allows users to store and share files online. Continue Reading

By

• Katie Terrell Hanna
• Erica Mixon
• Ivy Wigmore

Early days for small language models and AI at the edge

Small language models could be more cost-effective to deploy than LLMs, offering greater privacy and performing specific tasks better. But is it too early for SLMs? Continue Reading

By

• Stephen Pritchard

Oracle NetSuite’s Goldberg: Autonomous AI next applications phase

Speaking with Computer Weekly at SuiteConnect 2025 in London, Evan Goldberg, executive vice-president of Oracle NetSuite, discussed how artificial intelligence in ERP is evolving Continue Reading

By

• Brian McKenna, Enterprise Applications Editor

Data streaming matures, cultural shift is key

Confluent’s Tim Berglund warns that a cultural transformation towards creating valued data products is vital even as the technology for data streaming is maturing Continue Reading

By

• Stephen Withers

Cloud storage for AI: Options, pros and cons

We look at cloud vs on-premise for AI workloads, why cloud is sometimes best, and the technologies speeding AI in the cloud such as parallelism and GPUDirect Continue Reading

By

• Stephen Pritchard

ServiceNow K25: McDermott vaunts agentic AI platform as revolutionary

At its Knowledge 25 customer and partner conference in Las Vegas, ServiceNow painted an orchestrated agentic AI future for its Now platform and targeted CRM as prime field for growth Continue Reading

By

• Brian McKenna, Enterprise Applications Editor

Data issues cost Australian businesses nearly A$500k annually

Research reveals Australian organisations are losing an average of nearly half a million dollars annually due to poor data integrity, hindering their ability to leverage AI and eroding their competitive edge Continue Reading

By

• Aaron Tan, Informa TechTarget

How generative AI is playing out in the media industry

GenAI is proving a double-edged sword in society at large, but especially in the creative industries Continue Reading

By

• SA Mathieson

Driven by data: The RAF’s revamped maritime patrol capabilities

Computer Weekly visited RAF Lossiemouth to see how its fleet of Boeing P-8A surveillance aircraft, supported by NetApp storage, keep watch over the North Atlantic gap Continue Reading

By

• Stephen Pritchard

Interview: Joe Depa, global chief innovation officer, EY

Accounting firm EY is focused on ‘AI-ready data’ to maximise the benefits of agentic AI and enable the use of emerging frontier technologies for its business and clients Continue Reading

By

• Mark Samuels

Agentic AI could yield creative futures if it augments human workers

Can artificial intelligence systems capable of autonomous action and decision-making become a reality that augments human workers? Or will they be agents of oppression, hell-bent on efficiency? Continue Reading

By

• Marc Ambasna-Jones

UK MoJ crime prediction algorithms raise serious concerns

The Ministry of Justice is using one algorithm to predict people’s risk of reoffending and another to predict who will commit murder, but critics say the profiling in these systems raises ‘serious concerns’ over racism, classism and data inaccuracies Continue Reading

Government and Ofcom disagree about scope of Online Safety Act

MPs heard different views from the online harms regulator and the UK government about whether and how the Online Safety Act obliges platforms to deal with disinformation Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Why is document version control important?

Although best practices have changed, many organizations lack a suitable versioning strategy. Proper document version control can improve collaboration and fact-checking. Continue Reading

By

• Laurence Hart, CGI Federal
• Geoffrey Bock, Bock & Company

The year of the ESL in UK retail

Multiple forces combining to make the electronic shelf label one of the more sought-after items to add to retailers’ tech stacks Continue Reading

By

• Ben Sillitoe

How AI can attack corporate decision-making

As AI gets embedded in corporate systems, experts warn of emerging security risks caused by influencing retrieval augmentation systems Continue Reading

By

• Cliff Saran, Managing Editor

Edinburgh University evaluation of NHS AI Lab finds early promise

A report into the NHS AI Lab from the University of Edinburgh identifies early signs of return on investment amid barriers to scaling and implementation Continue Reading

By

• Brian McKenna, Enterprise Applications Editor

VeeamON shows Veeam on Linux, RAG from backup, and cloud features

Veeam showed a new Linux appliance, features in Veeam Backup & Replication that will see it run corporate backups as RAG data, and new cloud features that include Entra ID backup Continue Reading

By

• Yann Serra, LeMagIT

How to tackle transformation fatigue

Alex Adamopoulos, CEO of consultancy Emergn, argues that transformation fatigue is a mounting concern for technology leaders, and suggests ways to tackle it Continue Reading

By

• Alex Adamopoulos

Pharma leaders see AI revolutionising medicine

Pharmaceutical industry experts at Gitex Asia 2025 discuss how AI is revolutionising drug discovery, from accelerating clinical trials and diagnosing rare diseases to validating traditional medicines Continue Reading

By

• Aaron Tan, Informa TechTarget

UK MoJ crime prediction algorithms raise serious concerns

The Ministry of Justice is using one algorithm to predict people’s risk of reoffending and another to predict who will commit murder, but critics say the profiling in these systems raises ‘serious concerns’ over racism, classism and data inaccuracies Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

How can analytics improve content management?

Customer data and behavior analytics tools can give content managers insight into the kind of content site visitors want. Continue Reading

By

• Jordan Jones
• Scott Robinson, New Era Technology

What is a stored procedure?

A stored procedure is a set of Structured Query Language (SQL) statements that multiple programs can reuse and share to perform specific tasks. Continue Reading

By

• Rahul Awati
• Adam Hughes

Enterprise strategies for API management

Application programming interfaces are the connective tissue of the modern enterprise, driving innovation and integration. But managing them effectively requires enterprises to consider governance, security and lifecycle management while preparing for emerging threats and technologies like AI Continue Reading

By

• Aaron Tan, Informa TechTarget

Podcast: Quantum lacks profitability but it will come, says CEO

Computer Weekly talks to Quantum CEO Jamie Lerner about the company’s expertise in massive volumes of data and a roadmap that includes Myriad, a new file system for forever flash in the AI era Continue Reading

By

• Antony Adshead, Storage Editor

Top 10 document management software in 2025

Many organizations require document management software that can automate workflows, support remote access and maintain compliance. Top systems include Box and SharePoint Online. Continue Reading

By

• Christine Campbell, The Alpha Content Company

Top APAC firms recognised at innovation awards

Citic Telecom, CapitaLand Investment and DBS Bank were among the region’s top industry innovators recognised for their digital transformation efforts at the Computer Weekly Innovation Awards APAC 2025 Continue Reading

By

• Aaron Tan, Informa TechTarget

CW Innovation Awards: Finding revenue gains from parked cars

Singapore real estate investment firm CapitaLand Investment taps machine learning models to optimise space utilisation across 23 commercial buildings and business parks Continue Reading

By

• Eileen Yu

CW Innovation Awards: Taking the big bang approach to reporting

A company-wide SAP revamp has transformed Bosch Global Software Technologies’ financial and HR processes, delivering granular insights and streamlined operations Continue Reading

By

• Ai Lei Tao

Standard Chartered grounds AI ambitions in data governance

The bank’s group chief data officer, Mohammed Rahim, outlines how the bank is modernising its data infrastructure and governance practices to support its AI initiatives Continue Reading

By

• Aaron Tan, Informa TechTarget

Footballers object to processing of performance data

Football players are seeking to gain more control of their performance data through ‘stop processing’ requests, in an attempt to strike a better balance between firms’ commercial interests and the data rights of footballers Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Interview: Markus Schümmelfeder, CIO, Boehringer Ingelheim

The pharmaceutical giant has built a digital and data platform based on cloud and standardisation, from which it is exploring technology opportunities in AI and quantum computing Continue Reading

By

• Mark Samuels

What is a data lake?

A data lake is a storage repository that holds a vast amount of raw data in its native format until it is needed for analytics applications. Continue Reading

By

• Nick Barney, Technology Writer
• Craig Stedman, Industry Editor
• Ben Lutkevich, Site Editor

9 document management best practices

Organizations can follow document management best practices, such as defining goals and implementing access control, to organize and secure their content. Continue Reading

By

• Jordan Jones

Alibaba Cloud bolsters AI offerings

The Chinese hyperscaler has launched new models, tools and infrastructure upgrades for international customers following plans to advance its cloud computing and AI infrastructure Continue Reading

By

• Aaron Tan, Informa TechTarget

Meta settles lawsuit over surveillance business model

Meta settles lawsuit over use of personal data in targeted advertising, opening up the possibility of other UK users raising legal objections to its processing Continue Reading

By

• Adele Zeynep Walton

AI surveillance towers place migrants in ‘even greater jeopardy’

The use of autonomous surveillance towers throughout the English coast forces migrants into increasingly dangerous routes and contributes to their criminalisation Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Met Police to deploy permanent facial recognition tech in Croydon

The Met Police is set deploy permanent live facial recognition cameras on street furniture in Croydon from summer 2025, but local councillors say the decision – which has taken place with no community input – will further contribute the over-policing of Black communities Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

8 examples of document version control

Document version control can help organizations improve their content management strategies if they choose the right approach, like labeling copies and purging old drafts. Continue Reading

By

• Laurence Hart, CGI Federal
• Christine Campbell, The Alpha Content Company