'Double up on soft skills' and bridge the gap


'Double up on soft skills' and bridge the gap

John Riley

IT directors should consider doubling the amount of soft skills training for themselves and their teams to raise their profile as business leaders, according to Simon La Fosse, director of the CIO practice at recruitment firm Harvey Nash.

Speaking at the recent City IT forum, La Fosse said IT needed leaders with empathy and good interpersonal skills, and that more effort was needed to address the communication gap between CIOs, their teams and the wider business.

"In many firms, there is still too little empathy shown by IT towards end-users," he said.

Other attributes that La Fosse said were needed by IT leaders include entrepreneurialism, showing belief in and support for the IT function, and a willingness to take on business responsibilities beyond the IT function.

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