The first issue to confront Five’s Digital Media Group was the unwieldy nature of the company’s web-hosting infrastructure. It discovered that different departments had been charged with launching websites, which meant that Five had employed many different web-hosting providers, each with their own applications, operational procedures and standards. This was clearly an uneconomical way of working.
It also made little business sense and meant too much time was being spent on day-to-day administrative headaches. If the company was to innovate and expand its online consumer offering, Five first had to rationalise its hosting and management providers. Its first priority: to find the right supplier.