The first issue to confront Five’s Digital Media Group was the unwieldy nature of the company’s web-hosting infrastructure. It discovered that different departments had been charged with launching websites, which meant that Five had employed many different web-hosting providers, each with their own applications, operational procedures and standards. This was clearly an uneconomical way of working.
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It also made little business sense and meant too much time was being spent on day-to-day administrative headaches. If the company was to innovate and expand its online consumer offering, Five first had to rationalise its hosting and management providers. Its first priority: to find the right supplier.