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Consultant Rick Davidson urges CIOs to take the lead on improving customer service in the digital age -- and spells out the signs of a customer service strategy gone wrong.
What big company doesn’t want a social networking platform that lets employees really connect, communicate and create? Take it from a pro: The benefits are many and, yes, it is hard to do.
At Spark Summit East, Databricks talked up a storm about its new Spark cloud offering in an effort to distinguish the data processing engine from MapReduce and the Hadoop stack: The Data Mill reports.
SearchSecurity.com is pleased to partner with Gary McGraw to feature his monthly Silver Bullet software security podcasts, which discuss best practices in software security.
Qualys has added a free, public API to its SSL testing services, which will enable an enterprise to test any website or server for SSL vulnerabilities.
Expert Matt Pascucci describes how implementing mobile device management products can protect smartphones and tablets, as well as enterprise networks and infrastructures.
Alcatel-Lucent Enterprise has introduced a switch gateway in its latest high-density OmniSwitch that improves data throughput between virtualized applications and a VXLAN.
Microsoft provides Office 365 MDM at no cost, giving subscribers basic capabilities for mobile device management and the option of upgrading to the paid service Intune.
ICYMI: Industry leaders Cisco, Intel and Arista join a consortium to create standards to allay power, heat concerns fueled by 400 GbE protocol.
A spate of new converged and hyper-converged systems give IT shops a potent combination of flash storage and pre-integration.
Data center security is paramount to ensuring the safety of your employees and data. But what happens when you let a fool into your facility?
New deeply skilled mainframe staffers won't pop up overnight, so use a mix of in-house and outsourcing tactics to support another decade on big iron.
At times, it seems a Hadoop usurper, but the open source Spark processing engine is best viewed as another step on the long road of computing technology.
As data sources continue to increase, organizations are reconsidering enterprise data warehouses for a more flexible approach to data management.
In a Q&A, consultant Rick Sherman offers tips on integrating cloud and on-premises applications, and discusses potential barriers and the technologies that can help get the job done.