Keeping control of the network can certainly be a headache in an age when just about everyone considers themselves high-tech savvy, but it is not healthy for an us-and-them mentality to develop between the IT department and gizmo enthusiasts.
And it may be that your end-users are able to teach you a few tricks too. On page 26 Danny Bradbury takes a look at instant messaging, which is hugely popular outside the IT department but is often seen as a nuisance or threat by the IT director.
However, as Bradbury makes clear, there are numerous benefits that can be gained by harnessing the communications power of IM to business needs.
The pace of development of downloadable or plug-in technologies is not about to slacken. The wise IT director will look to bring "consumer" technology into the IT fold, rather than take a King Canute stance against the rising tide.