Capita upgrades Fire service system

North Yorkshire Fire and Rescue has replaced its legacy control room technology with a Capita system, part of a 10-year outsourcing contract

North Yorkshire Fire and Rescue has replaced its legacy control room technology with a system from Capita as part of a 10-year outsourcing contract.

The latest version Capita command and control system, of which the Yorkshire authority is the first user, combines a voice communications platform with mobile technology

The migration was completed in March with implementation, migration and training activities delivered on schedule. 

Enhancements to the system include automated vehicle location, which ensures the most appropriate resource is sent to an incident, rather than dispatching according to station proximity. 

It also enables authorities to better share information through data transfer between different platforms.

“An effective and efficient command and control system is vital. Our new system will bring a number of marked efficiencies to the work we do,” said Owen Hayward, head of service development at North Yorkshire Fire and Rescue Service.

"In particular, the ability to identify accurately the nearest appliance to an incident will contribute significantly to providing an effective response to emergencies. 

The technology also allows us to collaborate more easily with other fire and rescue services to improve resilience of the mobilising arrangements.”

Capita recently announced multibillion pound deals with Staffordshire County Council and O2


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