Thus returns to Thresher

Retailer Thresher is to extend its contract with telco Thus to run the communications services for its 1,800 licence sites and head office.

Retailer Thresher is to extend its contract with telco Thus to run the communications services for its 1,800 licence sites and head office.

The deal covers the provision and management of EPOS (electronic point of sale) systems at the tills, chip and pin checks, ATM machines, electronic top ups and national lottery sales points.

The managed service is part of Thus's Calls and Lines offering. According to Peter Baxter, head of IT services at the Thresher Group, Thus was originally selected because it had a good track record in retail. It had its contract renewed as it had managed to meet its obligations and improve its quality of the service offered across Thresher's 1,800 outlets.

"We require exceptional value and quality of service from our suppliers and Thus exceeds our high expectations." He praised the telco for taking the initiative in managing the account, and not waiting for instructions to be issued. "They understand what we need to support the diverse range of retail outlets," he said.

Cost was important to Thresher, according to Phil Male, chief operating officer for Thus. The Thresher Group needed an inexpensive but robust and reliable network, he said. Given Thus's experience of the retail sector this was possible, as its consultative approach has given the company good knowledge or retailers needs, and it has devised an efficient business model to cater for them. "Our consultative approach ensures that we consistently deliver. As the Thresher group grows, our next-generation network delivers the reliability they need now, with the potential to move towards a fully converged network solution in the future," said Male.

>> Threshers toasts outsourcing deal




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