Cisco acquires Latigent to offer Web 2.0 contact centre reporting

Cisco is acquiring Latigent to add Web 2.0-based reporting systems to its contact centre systems.

Cisco is acquiring Latigent to add Web 2.0-based reporting systems to its contact centre systems.

Latigent's products are built to take advantage of Web 2.0 principles that help enable customers to create flexible, scalable, easily customisable, and intuitive historical and real-time reports for their contact centres.

Cisco said Latigent's products will complement and enhance its Unified Customer Contact systems.

"By acquiring Latigent, Cisco is signalling a commitment to increase the value of customer investments in our customer interaction solutions by providing appealing, robust and dynamic tools to enable increased visibility and efficiency," said Laurent Philonenko, vice-president and general manager of the Customer Contact Business Unit at Cisco.

The acquisition is expected to be completed in the first quarter of Cisco's fiscal year 2008.

Cisco plans to integrate Latigent's team and technologies into its Customer Contact Business Unit. The value of the acquisition has not been disclosed.

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