CA has launched a Unified Service Model to help improve the management of IT in enterprises.
The Unified Service Model is designed to help organisations better manage their IT costs and risk, improve service levels, and align IT efforts with the goals of the business.
This frees up the IT budget for strategic initiatives that drive business growth, said CA.
"To deliver maximum value to the business, IT organisations must overcome complexity and become internal providers of value-added services," said Al Nugent, executive vice-president and CTO at CA. "By streamlining IT management, CA is enabling customers to adopt this new, more strategic approach to the delivery of services across the enterprise."
The Unified Service Model is maintained in a Configuration Management Database (CMDB). The model uses automated mapping of relationships between IT services and infrastructure components that support those services.
This mapping is designed to support the rapid resolution of issues and allows IT to prioritise actions based on the importance of those services to the business. User identities and entitlements are mapped to service-based policies and roles, ensuring that access to resources can be managed from a service perspective.
The Unified Service Model also enables the creation and management of a Service Portfolio, which IT organisations can use to make more informed decisions about resource allocation, business risk and budget allocation.
Tim Grieser, an analyst at IDC, said, “By allowing disparate IT functions to all share the same service-centric view of infrastructure, events and tasks, CA's Unified Service Model can help IT organisations overcome these obstacles and behave much more strategically."