M&S to run multi-channel order system
Marks & Spencer will run a single ordering platform across its stores, call centre and website by the end of the year.
Marks & Spencer will run a single ordering platform across its stores, call centre and website by the end of the year.
The retailer built the ordering platform for a transactional website it launched last month. Its call centre is already live on the platform.
When Marks & Spencer moves instore terminals onto the platform, it will be one of the first large UK retailers to have integrated all sales channels with its back-office supply chain systems. The move should enable efficiencies and a single view of customers.
Marks & Spencer plans to have new PCMS till systems in all of its stores by 2010.
Retailers prioritise e-commerce improvements a priority
Comment on this article: computer.weekly@rbi.co.uk
Read more on Business applications
-
![]()
M&S and Ocado announce £750m food delivery joint venture
By: Clare McDonald
-
![]()
M&S credits Office 365 with rise in staff collaboration and communication
By: Caroline Donnelly
-
![]()
Marks & Spencer appoints new chief digital officer
By: Clare McDonald
-
![]()
M&S data breach forces retailer to temporarily suspend service
By: Clare McDonald
Start the conversation
0 comments