Hard to track IT assets barrier to measuring IT

IT resources are still not being effectively shared or measured across IT organisations because tracking IT assets remains difficult, according to research by Vanson Bourne on behalf of Morse.

IT resources are still not being effectively shared or measured across IT organisations because tracking IT assets remains difficult, according to research by Vanson Bourne on behalf of Morse.

Over half of respondents (52%) said their organisation struggled to track assets, and 74% said they avoided asking individual departments to try to predict what server or storage capacity they might need in the next few months.

And over half (59%) of the 100-strong survey sample said their business doesn't share the capacity of its IT assets nor has it any way to demonstrate savings.

The research found 45% would allows IT equipment procurement of storage and servers on a department by department basis; while 52% blame departmental interests for refusing to relinquish control of assets. Other reasons for not sharing resource capacity were little perceived return on investment from sharing capacity (33%) and the process for sharing capacity being too complex (33%).

When questioned further about purchasing strategies, 58% said they would let one department with urgent additional storage or server needs purchase its own devices if it came out of its own project budget. This practice is even more widespread in the financial sector, with 86% admitting they allow point purchases at a departmental level.

Neil Ward-Dutton, research director of IT advisory firm Macehiter Ward-Dutton, said the survey highlighted an all too common symptom of business-led change that is imposed on the IT department, which does not allow for a holistic view of the IT impact of those changes.

“IT is generally brought in to the change programme quite late,” he said.

He added that asset and configuration management products and services would be helpful here but did not address the underlying problem. “The business will continue to pull IT in different directions unless the two really engage to get the decision making process to involve a broader understanding of the role technology can play in enabling business change.”

Comment on this article: computer.weekly@rbi.co.uk

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