Fixed–mobile convergence combined with voice over IP (VoIP) will allow corporate customers to reduce their voice spend by over 30%, said telecoms research group Analysys.
Analysys said mobile network operators in particular will have to work hard to slow the decline in enterprise voice revenues, in the face of technology that can allow companies to bypass their more expensive services.
“Companies are spending over 80% of their call bill on mobile services, and that is causing them to turn to new technology looking for savings,” said Margaret Hopkins of Analysys.
“Wireless gateways, VoIP and Wi-Fi offer them ways of cutting this bill that are independent of the network operators. Operators need to come up with innovative services to minimise the revenue leakage,” she said.
Analysys said corporate communications managers can gain most from new technology by combining corporate mobile packages with VoIP on Wi-Fi networks, and using dual-mode phones and wireless gateways to reduce roaming bills and fixed-to-mobile charges.
Dual-mode phones that can access both mobile and fixed line networks will account for 14% of handsets sold to enterprise customers in 2012, and there will be four million in use in Europe by this date, said the analyst.
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