UK users will meet Oracle next month to voice their concerns about the company’s Fusion middleware strategy, licensing and ongoing support.
Ronan Miles, chairman of the UK Oracle User Group (UKOUG), said many users had doubts about whether Fusion was the best solution for their long-term IT strategy. “Not everyone is convinced about Fusion as an architecture, or that it is right for them,” he said.
Fusion is both a strategy to link Oracle’s existing enterprise software with recent ERP acquisitions PeopleSoft and Siebel and a suite of middleware tools to support a service oriented architecture and simplify connectivity between these and rival enterprise products.
Oracle unveiled a key Fusion component, Oracle SOA Suite 10g Release 3, at last week’s Openworld conference in San Francisco.
The UKOUG will officially inaugurate Siebel users into the fold when it meets in Birmingham on 14 to 17 November.
Last month Siebel users were surveyed by the UKOUG in preparation for being officially welcomed into the Oracle user community. It found that the level of service from Oracle since its acquisition of Siebel had worsened according to 17% of users, and 7% of firms had seen an improvement. However, 76% said the service was the same as it was before the acquisition.
Oracle said it was pleased that the majority of Siebel customers were happy with the support received since the merger. But it added, “It is unacceptable that any of our customers feel the level of service has worsened and we will be working hard in the coming months – just as we did after the Peoplesoft and JD Edwards merger – to ensure we improve their customer experience.”
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