Schools supplier looks to boost CRM with Sage

Scientific & Chemical Supplies has rolled out Sage 1000 to improve its customer service and inventory management.

Scientific & Chemical Supplies has rolled out Sage 1000 to improve its customer service and inventory management.

Although Microsoft and SAP are increasingly offering accounting software for smaller businesses, Scientific & Chemical Supplies, which sells science equipment to schools and colleges, said it chose to remain with Sage because it liked the product interface.

Philip Palser, operations director at Scientific & Chemical Supplies, said the company was wary of installing potentially expensive, complex systems. “We are a £12m company and we have not got buckets of money,” he said.

Sage 1000 provides an integrated sales and stock management system. Previously these functions were managed by separate systems.

“There is a lot more transparency in the information provided to sales forces – in terms of customer history – and a lot more information for customer service staff, which sales reps can see,” Palser said.

“Purely in financial terms, reduced support costs mean the pay-back time for the product will be about two and a half years. Further down the road we want to get more value from it.”

Because the Sage 1000 interface lets sales staff compare their performance against that of their colleagues, it can be used to improve output across the team, Palser said.

Scientific & Chemical Supplies also wanted to allow customers to manage their own accounts with the web features of the product, he said.

Sage 1000 was launched in April. According to Sage, it aims to combine the benefits of enterprise resource planning and customer relationship management into a single, integrated product.


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