Pragmatic service management is the key theme at the 14th annual conference of the IT Services Management Forum (ITSMF) in Brighton 7-9 November.
Organisations including Yell, Dixons, Sony Europe, American Express, Unilever and Barclaycard will be giving presentations at the event, alongside major public sector organisations such as Companies House, the Environment Agency and GCHQ.
The forum, a not-for-profit organisation owned by its IT user and supplier members, focuses on the development, promotion and deployment of best practices in IT service management. It is working closely with the Office of Government Commerce to refresh the IT Infrastructure Library.
ITIL is the framework and process which can underpin IT services delivery by providing common sets of definitions for users and suppliers in this area.
UK membership of the ITSMF, which is chaired by Mark Hall, IT director of Severn Trent Water, rose by 20% over the past year to over 12,000 users and suppliers.
In addition to the presentations on topics such as service support, application management, and infrastructure management, there will be a number of workshops to allow delegates more interactive discussion of topics raised. There will also be the traditional "Great Debate" session looking at the ever increasing importance of the BS15000 standard of delivering service management.
The conference will also feature the results of the ITSMF service management awards.
Aidan Lawes, ITSMF chief executive, said, "These awards play a valuable role across service management in driving forward innovation and quality. By publicly recognising the importance of service management they raise its profile and stress its importance with service organisations."