IBM sets up hands-on user test centre

IBM has established a new technology centre in the Washingon DC to help IT departments to better define their Tivoli-based...

IBM has established a new technology centre in the Washingon DC to help IT departments to better define their Tivoli-based infrastructure management strategies.

Its intention is to help both large and small IT shops by giving them hands-on access to new applications along with support for customised implementations of orchestration and provisioning technologies.

"A lot of users know about our on demand strategy by now, but they really need to see it and touch it to really grasp what is going on with it, and how they might use it in their real world situations," said Brian Sanchez, director of IBM's Americas Advanced Technical Support.

IBM users can use the labs to carry out proof of technology testing and examine a range of provisioning scenarios from a simulated IT environment to assess their effect on real-life systems and business processes.

"The centre gives us a chance to work one-on-one with customers to help achieve a new level of intelligence in their datacentres. This sort of interaction is as important as the technologies themselves," said Al Zollar, the general manger of IBM's Tivoli software group.

Smaller firms that are unable to travel to Washington can go to one of IBM's 22 Technical Exploration Centers to gain access to live technology demonstrations taking place in the lab.

Meanwhile Gartner released market share numbers for companies competing on enterprise systems management software this week that showed IBM in the top spot.

According to Gartner IBM's systems management software license revenues grew 10.2% to $5.6bn (£2.9bn) in 2003.

Ed Scannell writes for Infoworld

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