Sprint will offer customers a full refund of their monthly charge for its premium Internet service if the US network operator fails to fulfill its service level agreement.
The refund, which Sprint called "unprecedented" in the industry, is part of the carrier's new and simplified programme for service level agreements across its global portfolio of data services.
In addition to the refund for its SprintLink service, Sprint also announced a service level agreement on jitter, a performance measurement important for supporting real-time voice over IP (Internet Protocol) applications.
Jitter is variation in latency and is critical for businesses using excess bandwidth for videoconferencing or to consolidate voice traffic.
The service level agreements offer standard formats with common measures and the same contract language for IP, frame relay, private line and ATM (asynchronous transfer mode).
The agreements apply to three levels of network services: network node to node, which covers performance up to and including the Sprint network nodes; end-to-end, covering Sprint network performance in addition to the local access loop; and managed network services.
The service level agreement programme will be available by the end of the year.
John Blau writes for IDG News Service