Ehealth 5.5 will target large and geographically distributed enterprises, service providers and telecommunications companies. The fault and performance management software enhances the product's scalability to allow service providers to deliver to the enterprise client an integrated view of all the managed services delivered to them, said Concord's Brian Burba, vice president and service provider marketing.
Burba added that eHealth 5.5 can scale to manage and monitor 1 million elements within a globally distributed infrastructure, while still offering administrators a centralised console to manage any specific or all network areas. It will be available at the end of the month.
Management service provider Vanguard Managed Solutions has also announced its outsourced Careguard services program as an alternative to in-house network management implementations. The program features a five-step guide to network assembly and maintenance, including strategy, design, implementation, operations, and support to pinpoint and resolve issues at any point during the network management lifecycle.
Through Careguard, VanguardMS helps customers evaluate bandwidth options, IT processes, and resource issues; apply predictive network management; and learn more about network operations from devices to carrier services, said Laura Whitcher, director of services marketing for VanguardMS.
A renewed focus on managed services has surfaced as customers search for ways to squeeze greater functionality from existing infrastructure and minimise the "chasing fires" grunt work synonymous with network management and software monitoring, said Sandra Palumbo, communications analyst for Boston-based Yankee Group.