The biggest change to the software is that it is now Web-enabled, with added XML and Java-based interfaces that do not require client-level software.
However, because the CRM software itself was not rewritten in Java, it is Web-enabled rather than Web-based. Siebel competitors, however, such as SAP and PeopleSoft released their interactive Web-based CRM applications months ago.
Siebel said that the latest version offers browser-based access that does not require special software on the client side, allowing access to the application by remote users, customers and partners.
According to Siebel, version 7 is the first time the company has been able to offer Internet applications and services for its CRM software, such as the ability to update software over the Internet. This, in turn, will offer substantial cost savings to its users.
Siebel 7 can also work with handheld wireless devices, allowing business users to access customer and product information remotely. Siebel Sales Handheld 7 for Palm OS was produced in conjunction with Palm, the company said.