UK public sector leads the world in online service delivery, claims minister

The UK public sector is leading the world in using technology to deliver services to citizens, says Cabinet Office minister Angela Smith.

Smith...

The UK public sector is leading the world in using technology to deliver services to citizens, says Cabinet Office minister Angela Smith.

Smith will suggest Britain leads the way at the fifth European Ministerial E-Government Meeting in Malmo, Sweden.

"With a huge range of public services available online, pioneering work taking place to free-up data and the world's first plan to systematically cut the carbon emissions of government IT systems, Britain is leading the way in e-government," said Smith.

She listed some e-government achievements that have improved public service delivery:

• More than 75% of driving licence applications are now made online.

• £140bn of benefits payments are delivered electronically each year.

• Hundreds of millions of x-rays, scans and other medical images have been digitised.

• Twenty million people renew their car tax online each year

• The time it takes to apply for free school meals is being cut from six weeks to four hours.

"We are using technology to make public services smarter, cheaper and greener, allowing us to do more with less and design services around the user, not the government," said Smith.

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