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TCS expands UK public sector footprint with Scottish deal

Karl Flinders

The organisation that supports Scottish local authorities in improving public services has contracted Indian IT services giant Tata Consultancy Services (TCS) to create a system that enables citizens to access a number of digital public services through a single user profile.

The Citizen Account Service, as it is known, will be built on the DigiGOV Framework.

TCS building 4.jpg

It uses open source technology and has already been deployed in other public sector organisations across the UK, India and South Africa.

"Residents have become accustomed to managing their lives digitally and introducing the Citizen’s Account Service will make it easier for them to apply this to their dealings with public services," said Paul Dowie, director at the Improvement Service.

Shankar Narayanan, UK head at TCS, said: "We have deployed technologies such as our DigiGOV Framework across a number of other countries worldwide and it has made a real difference, both in terms of making services more accessible to users and in helping governments get more for less."

TCS is making headway in the UK public sector, which is notoriously tough to break into, particularly for offshore services providers. TCS has committed to the UK with investments including the opening of a 300 staff delivery centre in Liverpool that went live in June this year. 

The Liverpool delivery centre is part of a contract with the Home Office to run the Disclosure and Barring Service (DBS), which was created when the Criminal Records Bureau and the Independent Safeguarding Authority came together. 

As well as the deal with the Home Office, TCS also has UK public sector contracts with the National Employment Savings Trust (NEST), Cardiff City Council, Child Maintenance Group (CMG is a division of DWP) and The Big Lottery Fund, amongst others.

TCS has remained committed to a tough public sector market, continuing to invest in its offerings to UK government,” said Georgina O’Toole, analyst at TechMarketView. "As public sector organisations come under greater pressure to both reduce costs and improve services, digital solutions such as the Citizen Account Service increasingly become a core element of organisational strategies."


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