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Centrica awards SAP service and maintenance contract to Capgemini

Centrica has awarded a five-year contract to Capgemini UK for the management and support of its corporate global SAP service

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Outsourcing

Centrica has awarded a five-year contract to Capgemini UK for the management and support of its corporate global SAP services in the UK, Norway, The Netherlands and North America.

The contract involves simplifying SAP services at Centrica, with a focus on delivering uniform and consistent IT support on a global scale. It includes SAP applications and infrastructure management, but does not include SAP customer care and billing for British Gas.

This is the latest twist in an ongoing saga which has seen the utility reshuffle its outsourcing contracts.

In 2008, Centrica sued Accenture for £182m in relation to the alleged failure of its SAP-based customer billing system. The company revamped its outsourcing contracts in 2011, in a move which saw HP and Fujitsu providing desktop and datacentre services, while the previous supplier of these services, T-Systems, was moved onto SAP services in the cloud and smart grid technology.

Centrica is looking to deploy SAP’s in-memory Hana database technology to query and analyse the massive data obtained by smart meters.

In 2012, Centrica carried out its first corporate agile IT project, building an employee self-service human resources portal in an SAP environment for 30,000 users.

The latest contract with Capgemini follows competitive bids from several multinational IT companies. Centrica required support from a company with experience in delivering large-scale outsourcing projects in the oil, gas and utilities industries worldwide.

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