RIM tight-lipped over cause as Blackberry services disrupted for second time


RIM tight-lipped over cause as Blackberry services disrupted for second time

Jenny Williams is a correspondent for Computer Weekly.

She supports the technology team as well as covering mobile and desktop computing.

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Hours after claiming services had resumed to normal following an almost day-long outage, Blackberry-maker Research in Motion (RIM) has admitted some users are still experiencing issues.

Rich Kavanagh, head of ICT at Keep Britain Tidy, tweeted that the services outage is worse than yesterday. "Today sees our entire #BES offline, not just a handful of devices," he said.

Blackberry users across Europe and other countries worldwide have been unable to access e-mails or browse the web. Despite the outage being the second in as many days for Blackberry services, the company has remained tight-lipped over the cause of the problems.

In a statement, RIM said: "Some users in Europe, the Middle East and Africa, India, Brazil, Chile and Argentina are experiencing messaging and browsing delays. We are working to restore normal service as quickly as possible. We apologise for any inconvenience this has caused."

Users reportedly first experienced problems accessing e-mails, browsing or using the Blackberry instant messaging service, Blackberry Messenger (BBM), at around 11am on 10 October 2011.

In a statement earlier today, RIM claimed services were "operating normally" after issues were resolved with e-mail, instant messaging and browsing services.

Social networking platform Twitter has been flooded with complaints that BBM is down, along with e-mail services and some applications, such as Twitter for Blackberry.

RIM has yet to release details about the cause of the outage. Reports continue to suggest a server crashed at a RIM datacentre in Slough.

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