Software testing is one of the most important tasks for 91% of IT departments and almost all believe it is crucial to outsource this activity, according to research.
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A report from analyst company Pierre Audoin Consultants (PAC) also revealed that three-quarters of companies already use service providers with onshore and offshore capabilities to provide testing services.
The research commissioned by software testing firm SQS, which questioned more than 300 IT decision-makers, revealed the following:
- 91% of IT decision-makers consider software testing and IT quality management to be among the most important IT tasks.
- 90% of respondents consider a longer-term, partnership-based collaboration in testing to be indispensable.
- 76% of companies are already using a service providers offering a mixture of local and offshore or nearshore testing services.
- 97% of respondents state that technical competence of the testing team is an important or very important criterion.
- 89% of managers surveyed consider flexible billing of testing services based on results achieved to be important or very important.
- Two-thirds of the companies surveyed regularly measure whether the testing team is achieving its agreed objectives by using selected key performance indicators.
- 60% expect high to very high availability and flexibility from a testing team, including 24/7 round-the-clock service/readiness.
- 69% of companies surveyed consider multilingual capability is indispensable. The principal requirement is for contacts who can speak the language of the respective country and English.
"Companies that separate out software development and testing benefit in particular from a clear allocation of roles, improved transparency of services and test quality, and also the objectivity of testing performance that is guaranteed by the separation of testing and development," said the PAC report. "Early involvement from independent testers in the development process also contributes to the efficiency and effectiveness of testing performance."