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Functionality is dead

Back in the 1990s, what organisations wanted from IT systems was functionality and technology. But users are now looking for...

AMRLOGO_APR0401.GIF  


 

 

 

 

Back in the 1990s, what organisations wanted from IT systems was functionality and technology. But users are now looking for something more from their IT suppliers. What they want are applications that can be embraced by real people because they offer ease of use and accessibility.

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www.amrresearch.com



This was first published in December 2004

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