Clifford Chance, a global law firm with 6,000 lawyers and business services staff in 29 offices in 20 countries, recently undertook a survey of its partners and lawyers to find out how the firm was performing from a knowledge management (KM) perspective.
The firm's KM team identified that a common thread in the responses was the need to improve the ability to search simultaneously across the organisation’s knowledge resources - regardless of geographical boundaries.
The KM team knew they had extensive knowledge and expertise within the firm, but realised that they had to provide a more efficient and effective way for people to access and unlock the value that it represented. Clifford Chance turned to Recommind Decisiv Search for the solution.
This was first published in May 2011