Severn Trent Water is to procure a major IT management
system that will give it both a business view and a systems view
across its wide and varied IT landscape.
The utility company already has monitoring software for its
Unix, Oracle, Windows Server, IBM Websphere, and networking
systems. However, the new tool will integrate with these, giving
the company a single view of its IT assets, and providing early
warning signals of impending IT problems.
The company said in a tendering statement, “Severn Trent Water
has a requirement for an enterprise systems management
console/portal.
“It will include the capability of providing a single
consolidated, consistent and intelligently correlated real-time
view of information from all systems and technologies in the
estate, as well as the provision of the correlation of alarms from
technical elements of the IT infrastructure and from business
processes.”
Severn Trent Water already runs a number of IT services
platforms, including Tivoli Monitoring V6, MQSoftware’s Qpasa, and
network-monitoring software Solarwinds, as well as Symantec’s
Enterprise Security Manager.
Severn Trent Water is looking for three years of software
maintenance and support, with the option to review on an annual
basis.
The procurement project is part of Severn Trent Water’s strategy
to consolidate the management of its IT assets, using an IT
Infrastructure Library-based approach to IT service management.
In March, water industry regulator Ofwat criticised Severn Trent
Water for providing “regulatory data that was either deliberately
miscalculated or poorly supported”, which led to prices being set
too high. Severn Trent Water has since apologised to its
customers.
Last year the company began using the Exor information
management system, based on an Oracle database, to help it
co-ordinate and schedule roadworks.
Severn Trent Water recently began using technology from
Workplace Systems to enable it to issue jobs directly to mobile
staff equipped with handheld computers.
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