E-commerce technology
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Tip
11 Apr 2024
How to create an omnichannel marketing strategy
Marketers often struggle with the complexities of omnichannel implementation. To get started, they can set their business goals and invest in the right technologies. Continue Reading
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News
22 Mar 2024
Nationwide building society falls victim to IT outage
Nationwide joins McDonald’s, Greggs, Sainsbury’s and Tesco as the fifth major high street name to experience an IT service outage in the space of a week Continue Reading
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News
17 Apr 2020
Coronavirus: How Nominet fights back against malicious domains
Domain name registry has thwarted hundreds of attempts to register malicious .uk domain names during the coronavirus pandemic Continue Reading
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News
15 Apr 2020
Government urged to delay digital services tax amid coronavirus outbreak
Delaying liabilities for a year could help technology companies already stretched thin by the outbreak of the Covid-19 coronavirus pandemic, according to TechUK Continue Reading
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News
15 Apr 2020
Coronavirus: Lloyds Bank to give thousands of tablet devices to over-70s
Banking group is giving away tablets and basic digital training to help vulnerable customers stay connected during the UK’s Covid-19 lockdown Continue Reading
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News
14 Apr 2020
Apple and Netflix most imitated brands in phishing attacks
A new report highlights the brands which are being most frequently spoofed by cyber criminals in phishing attacks Continue Reading
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News
14 Apr 2020
Inside Alibaba’s NLP labs
Alibaba is among a growing crop of technology companies that are rising to the challenge of solving the toughest problems in natural language processing Continue Reading
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News
09 Apr 2020
Coronavirus: Amazon warehouse workers strike over concerns about workplace safety and protections
Online retail giant Amazon has been hit by a wave of strikes as workers protest against ‘unsafe working conditions’ and ‘corporate inaction’ during the pandemic Continue Reading
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News
08 Apr 2020
Coronavirus: McAfee unearths dark web blood bank
Cyber criminals are selling fake goods and running scams on online marketplaces during the Covid-19 pandemic. Don’t be taken in Continue Reading
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News
07 Apr 2020
Coronavirus: Microsoft Azure suffers datacentre capacity shortages in Europe
Microsoft is working to “expedite” additional datacentre capacity after reports of users struggling to access resources due to coronavirus demand surge. But how easy will that be amid a global pandemic? Continue Reading
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News
06 Apr 2020
Coronavirus: Nordic tech startups face job cuts amid falling sales and a lack of funding
Tech startups based in the Nordic region face difficult decisions as the Covid-19 pandemic leads to falling sales and investment Continue Reading
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Opinion
03 Apr 2020
Coronavirus: What does the ‘new normal’ mean for how we work?
Examining the long-term impact of the Covid-19 coronavirus pandemic on the world of work, security, privacy and networks Continue Reading
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Opinion
03 Apr 2020
JavaScript skimmers: An evolving and dangerous threat
Cyber attacks exploiting Magecart JavaScript skimmers are spiking during the coronavirus pandemic, and like biological viruses, they just keep evolving Continue Reading
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News
02 Apr 2020
Coronavirus: Magecart attacks on online retailers jump 20%
RiskIQ researchers have observed a sharp uptick in Magecart credit card attacks, driven by increased traffic to online retailers during the coronavirus pandemic Continue Reading
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News
01 Apr 2020
Coronavirus: Use of fintech apps in Europe accelerates
Fintech apps are being increasingly used by consumers as restrictions on their movements are put in place Continue Reading
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Feature
01 Apr 2020
Coronavirus: Contactless limit rises as retailers make point-of-sale changes
The spending limit for contactless card payments is increasing to £45 today (1 April), which is just one of several ways that retail point-of-sale is evolving in response to the coronavirus Continue Reading
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News
30 Mar 2020
Coronavirus: Viability of half of London’s tech startups threatened
Technology startups in London are fighting for their existence, with business plans for the next three months geared towards survival Continue Reading
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Feature
26 Mar 2020
Top 3 ways to increase engagement in e-commerce
Engagement is a key component of relationships between customers and businesses, and it is essential for fostering an exceptional customer experience. Continue Reading
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News
26 Mar 2020
Tupperware fixes hacked site, but questions remain over response
Kitchenware brand removes active digital credit card skimmer from its website and insists it takes security seriously despite ignoring repeated attempts to contact it Continue Reading
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News
26 Mar 2020
Nordic fintechs urge financial literacy to be taken seriously before it’s too late
Fintechs in the Nordic region hope to prevent more adults getting into financial difficulty through apps that educate people about managing their finances at an early age Continue Reading
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News
25 Mar 2020
Kitchenware brand Tupperware is ignoring hacked website
Website has been hacked in a targeted cyber attack, and the dangerous vulnerability has not been addressed Continue Reading
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News
25 Mar 2020
Coronavirus: Amazon and eBay failing to stop profiteers, says Which?
Despite promises by both Amazon Marketplace and eBay to crack down on coronavirus-profiteering, a Which? investigation has found plenty of sellers charging inflated prices for goods such as hand sanitiser Continue Reading
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News
24 Mar 2020
Coronavirus: Contactless spending limit increased to fight pandemic
Banking and financial services trade body UK Finance to increase spending limit for contactless payments to £45 from the start of April Continue Reading
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Feature
24 Mar 2020
Coronavirus: Grocers scrambling to update online and delivery propositions
The supermarkets have effectively become the fourth emergency service as the Covid-19 coronavirus crisis takes hold, aided by significant online and delivery changes Continue Reading
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News
23 Mar 2020
Coronavirus: uncertainty for online retailers as some slump and others surge
Online retailers face uncertainty as the Covid-19 coronavirus forces change in consumer shopping habits Continue Reading
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News
23 Mar 2020
Coronavirus prompts cross-industry collaboration from datacentre operators to keep UK online
TechUK positioning document reveals datacentre operators are putting their competitive differences aside to share best practice on how to keep staff safe and keep the UK online during the coronavirus outbreak Continue Reading
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News
18 Mar 2020
Ocado pulls website amid coronavirus shopping frenzy
Ocado has closed its website and will not take any new orders for several days thanks to sheer volume of traffic Continue Reading
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News
17 Mar 2020
Amazon to recruit 100,000 extra workers to cope with coronavirus-induced online shopping surge
Online retailer plans to focus its recruitment drive on providing jobs to hospitality and service industry workers who are out of work as coronavirus prompts city-wide shutdowns across the US Continue Reading
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Feature
16 Mar 2020
Shirts and suits retailers using tech to stay smart
Enhanced personalisation, increased visualisation and much more customisation with a digital twist comprise the to-do lists of several UK formalwear retailers Continue Reading
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E-Zine
12 Mar 2020
CW Europe: Experts examine Dutch government’s IT problems
Technology experts discuss the challenges and potential solutions to the Netherlands government’s IT problems. Also read how Russia’s VTB and Rostelecom are creating a platform to utilise big data technology, and how Spain’s CaixaBank is using AI to help its staff training. Continue Reading
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News
12 Mar 2020
Dutch landscape attracts fintech exploration
In 2019, the Netherlands had more than 450 companies active in financial technology. The country’s “polder model”, in which new and traditional companies work closely together, offers many opportunities for fintechs Continue Reading
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News
26 Feb 2020
Fake CDNs obscuring credit card fraudsters
Fake content delivery networks and ngrok servers are being pressed into service to obscure credit card skimming activities Continue Reading
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News
19 Feb 2020
Swedish consumer-protection legislation will hit fintechs
New financial regulation to protect consumers from agreeing to unnecessary credit will force financial technology companies to make changes to their products Continue Reading
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News
12 Feb 2020
Brexit cited as reason for German digital bank’s UK exit
German challenger bank N26 leaves the UK, saying Brexit is the reason behind the decision due to the removal of passporting rights Continue Reading
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News
11 Feb 2020
Mobile checkout expanded to 50 M&S stores
After a successful trial, retailer Marks & Spencer has expanded its mobile checkout-free offering to 50 stores around the UK Continue Reading
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Feature
10 Feb 2020
The big retail tech themes from Retail’s Big Show
The National Retail Federation’s Big Show signals the kick-off of the retail events calendar. We look over the themes promised for retail tech over the next year Continue Reading
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News
04 Feb 2020
Swedish rail firm’s digital journey running on time
Swedish rail company tells Computer Weekly about its successful mission to improve customer experience Continue Reading
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News
27 Jan 2020
Interpol uncovers cyber crime operation in Indonesia
An Interpol-coordinated cyber operation leads to the arrest of three people in Indonesia who allegedly used a JavaScript-sniffer malware to steal payment card details of online shoppers Continue Reading
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News
22 Jan 2020
ICO code sets out digital privacy standards for children
The Information Commissioner’s Office has published its Age Appropriate Design Code, a set of 15 standards that online platforms must meet to protect the privacy of younger users Continue Reading
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News
16 Jan 2020
A quarter of users will fall for basic phishing attacks
Phishing emails that appear to be security alerts are the most effective method of compromise, says KnowBe4 Continue Reading
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News
15 Jan 2020
Gates Foundation mobile money projects in developing world to go live this year
Mobile money projects aim to give millions of the world’s poorest people access to financial services Continue Reading
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News
15 Jan 2020
Asos trials AR tool to give customers idea of fashion fit
Online fashion brand Asos has launched an augmented reality trial to help customers see how garments will fit their body type Continue Reading
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News
09 Jan 2020
Automation could help resolve store shortfalls, says Capgemini
As consumers become more receptive to in-store technology, introducing automation to improve the retail experience could increase footfall, says Capgemini Continue Reading
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News
09 Jan 2020
Swedish venture capitalist giants anticipate increased global interest in local startup scene
Local venture capitalists in Sweden do not fear the arrival of international players Continue Reading
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News
09 Jan 2020
Can fintech succeed where schools and parents have failed?
Young people in Britain are unprepared to manage their finances when they leave home and, as a result, many run into serious problems Continue Reading
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Opinion
08 Jan 2020
Why the banking industry needs an IT makeover
UK banks face huge challenges keeping their service availability levels at 99.99% Continue Reading
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06 Jan 2020
Future fashion: does that dress come in digital?
A visit to a technology-fuelled fashion pop-up paints a picture of a world where retailers and brands sell virtual clothes for usage solely in consumers’ digital lives. Continue Reading
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News
27 Dec 2019
Top 10 financial services IT stories of 2019
Here are Computer Weekly’s top 10 financial services and fintech stories of 2019 Continue Reading
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Feature
23 Dec 2019
How Halfords is using tech to rev up its customer service
Live chat, virtual contact centres and a new unifying web platform are set to enhance Halfords’ customer service proposition in the year ahead Continue Reading
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Opinion
20 Dec 2019
How can we tell if regulating Google and Facebook is the right thing to do?
There are different economic approaches to dealing with monopolies and market dominance, but the nature of Google and Facebook defies easy answers Continue Reading
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News
20 Dec 2019
Top 10 retail technology stories of 2019
Computer Weekly looks at what 2019 had in store for the retail industry – what technologies were retailers rushing to adopt and how is customer behaviour changing? Continue Reading
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News
13 Dec 2019
Alarm bells ring, the IoT is listening
With Christmas bearing down on us, a series of vulnerability disclosures has drawn attention to the parlous state of IoT security, and serves as a timely warning to people planning to buy smart devices as gifts Continue Reading
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Feature
13 Dec 2019
Future fashion: does that dress come in digital?
A visit to a technology-fuelled fashion pop-up paints a picture of a world where retailers and brands sell virtual clothes for usage solely in consumers’ digital lives Continue Reading
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E-Zine
12 Dec 2019
CW Europe: Deutsche Bank creates innovation division
German banking giant Deutsche Bank is opening a division focused on innovation which will be led by former SAP executive Bernd Leukert. It will create agile teams with business and infrastructure divisions leading teams of technologists, using agile principles. Also read why China’s Huawei has offered governments an anti-industrial espionage commitment, and how software robots are helping social workers in Sweden. Continue Reading
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News
05 Dec 2019
Two Russians indicted over Dridex and Zeus malware
The US Department of Justice has indicted two Russian citizens over their alleged role in the distribution of the virulent Bugat, or Dridex, and Zeus banking trojans Continue Reading
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Blog Post
04 Dec 2019
Walking on the water
There wasn’t much fanfare around Amazon Prime’s midweek maiden voyage into Premier League football coverage. We’d have missed the delectable choice of fixtures altogether had we not opened the app ... Continue Reading
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News
02 Dec 2019
Goldman Sachs reins in cloud-based retail challenger in UK
Bank does not want rapidly expanding Marcus to breach deposits threshold at which UK banks have to ring-fence their retail operations Continue Reading
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News
27 Nov 2019
City of London switches on to connected lighting
City of London teams with Itron, Wi-SUN Alliance for smart lighting project to brighten up urban experience of historic parts of the UK capital Continue Reading
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News
22 Nov 2019
Some 29,000 UK web domains suspended for criminal activity
Domain suspensions for criminal activity over the past year has dropped for the first time since 2014 Continue Reading
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News
21 Nov 2019
Labour pledges review of NCSC in UK security overhaul
The UK's National Cyber Security Centre may get expanded powers under a Labour government Continue Reading
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News
20 Nov 2019
Holy grail of digital banking is, at first glance, a new channel, not a new concept
Details of Google’s plans in the financial services sector have emerged with nothing groundbreaking so far, but the sector is guessing what comes next Continue Reading
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News
19 Nov 2019
Macy’s Magecart breach presages Christmas fraud spike
US retailer Macy’s admits some customer data was accessed by unknown actors during a week-long Magecart attack Continue Reading
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News
18 Nov 2019
Guarding the shop: Rewind backup protects e-commerce data
E-commerce sites need backup in the event of data loss situations, especially during the holidays. Rewind gives merchants the chance to go back to a safe point in time. Continue Reading
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News
18 Nov 2019
Foreign e-commerce giants threaten Nordic high streets
Surveys show up to 40% of high-street stores in Sweden and Finland could face closure by 2030 as retailers seek to combat e-commerce threat Continue Reading
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News
13 Nov 2019
Google to launch bank accounts in 2020
Google is launching bank accounts in the US in 2020 as tech giants continue to deepen their activities in the financial services sector Continue Reading
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Podcast
12 Nov 2019
Podcast: The Computer Weekly Downtime Upload – Episode 36
In this week’s episode of the Computer Weekly Downtime Upload podcast, the team pick talk about General Election tech, HMRC's “war” on IT contractors, diversity in STEM and how organisations can fight back against fake online reviews Continue Reading
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Feature
08 Nov 2019
What’s new in UK retail’s online-to-offline movement?
US menswear retailer Untuckit used to be an online pureplay, but by the end of 2019 it will have 80-plus stores, including its two new UK shops, as the online-to-offline trend continues Continue Reading
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News
08 Nov 2019
GoCardless and TransferWise create global network for direct debits
Fintechs’ network will make it easier for small companies to expand their customer bases internationally Continue Reading
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Blog Post
06 Nov 2019
Enema at the Gates
The Conservatives’ doctored version of Keir Starmer’s Good Morning Britain interview left out our favourite bit: an arms-folded Piers Morgan insisting he’s “absolutely fine” with 26 billionaires ... Continue Reading
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News
06 Nov 2019
Marks & Spencer profits drop as digital push ramps up
Clothing, home and luxury food retailer Marks & Spencer has been pushing to make its business more digital, but its half-year profits have seen a hit Continue Reading
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News
05 Nov 2019
Goldman Sachs lends billions of dollars through Apple partnership
Apple Card issuing bank Goldman Sachs has already given billions of dollars in credit to iPhone users since Apple's credit card was launched Continue Reading
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News
04 Nov 2019
Brits moving to digital banking channel faster than people in the US
Digital banking services rapidly gain popularity, but digital banks face major challenges to make deeper inroads into traditional banks’ customer bases Continue Reading
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E-Zine
29 Oct 2019
IR35 reforms – the difficult decisions facing IT contractors
In this week’s Computer Weekly, we examine the difficult choices facing UK IT contractors from the controversial IR35 tax reforms. Social engineering is a major source of cyber security attacks – we look at mitigation strategies. And the IT chief at Mercedes F1 explains what it takes to support a world championship team. Read the issue now. Continue Reading
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News
24 Oct 2019
Verizon to give 5G, Fios customers a year’s worth of free Disney content
US comms giant will offer all new and existing 4G LTE and 5G unlimited wireless customers access to the forthcoming Disney+ direct-to-consumer service Continue Reading
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Feature
18 Oct 2019
How retailers are using social to reach Gen Z and beyond
The younger generation of shoppers are all using social media, so how are retailers using influencers to reach these potential customers and their spending power? Continue Reading
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News
16 Oct 2019
Zopa continues in its mission to apply a Netflix user experience to banking
Zopa has made a credit scoring tool available as it continues to expand the portfolio of products it offers beyond loans. Continue Reading
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News
14 Oct 2019
Digital and innovation apprentices to start NatWest programme
NatWest is kicking off a tech apprentice programme, with its digital innovation hub set to play a key role Continue Reading
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News
14 Oct 2019
French and German banks end talks on challenger bank sale
After months of negotiations, BPCE's proposed sale of Fidor Bank to OLB has fallen through Continue Reading
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E-Zine
10 Oct 2019
CW Middle East: Saudi banks trial biometrics in ATMs
Biometric and blockchain technologies are being used in tandem to provide ID verification at Saudi Arabian cash machines. Also read about the first government organisation in Bahrain to migrate to Amazon Web Services, and an interview with Yasmeen Al Sharaf, head of fintech and innovation unit, Central Bank of Bahrain. Continue Reading
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News
07 Oct 2019
Southeast Asia’s internet economy hits $100bn milestone
The digital economy in Southeast Asia grew 39% this year but the growth momentum can only be sustained if talent gaps are filled Continue Reading
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News
03 Oct 2019
Cyber war as big a threat as nuclear war, says ex-RSA head Coviello
Former RSA chairman Art Coviello has been speaking about the devastating potential of cyber weapons, and warned that humanity must learn from history in order to control them Continue Reading
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Feature
02 Oct 2019
Disabled consumers left logged out of retail’s digital revolution
Retailers are being urged to make their digital assets more accessible to disabled consumers, not just for moral and social reasons, but because of the commercial opportunity Continue Reading
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News
01 Oct 2019
Interview: James Smith, director of digital, Nationwide Building Society
James Smith says heading up the digital unit at Nationwide Building Society is the best job in the business Continue Reading
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News
17 Sep 2019
Why CIOs must digitise internal IT processes to keep pace with change
Nothing ever stands still, and IT is now expected to be more adaptable than ever before to help businesses keep in step with the pace of innovation Continue Reading
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News
13 Sep 2019
Industry opposition to no-deal Brexit hardens, says TechUK
A survey of TechUK members has found that 71% believe a no-deal Brexit at the end of October will negatively affect them in spite of their preparations Continue Reading
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Blog Post
11 Sep 2019
That don’t impress Ma much
Over to Hangzhou now, where the richest man in China has thrown himself the mother of all retirement bashes by performing in front of an audience of 60,000 employees. Alibaba founder Jack Ma donned ... Continue Reading
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Feature
11 Sep 2019
The emergence of the shopping centre-as-a-service model
Shopping centres have been morphing into wider entertainment, leisure and hospitality venues for some time, but their role is set to evolve yet further Continue Reading
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News
09 Sep 2019
IT leaders need to speak up about the voice channel
Voice assistants represent the next frontier, and a range of new skills will be needed to move beyond pilot projects to a true voice channel Continue Reading
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News
04 Sep 2019
Executive interview: How Figleaves uncovers a data Eden
Online lingerie business that started out at the height of the dot com boom is now focused on using advanced analytics to reveal new data insights Continue Reading
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Feature
03 Sep 2019
Samsung KX gives consumers and retailers a glimpse of the future
Samsung puts its Galaxy range, the internet of things and community events at the heart of its new central London consumer space – but don’t call it a store... Continue Reading
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Feature
28 Aug 2019
From cleaners to architects – lessons learnt by a serial entrepreneur
After the emotional sale of her first company, Alex Depledge, co-founder of and CEO of Resi, explains the lessons she has learnt and what she will and will not do again Continue Reading
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News
21 Aug 2019
UK banks outage caused by problem at US payment service provider
UK consumers were unable to access some banking services due to a hardware failure at a US payments provider Continue Reading
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Podcast
21 Aug 2019
Podcast: The Computer Weekly Downtime Upload – Episode 29
In this week’s episode of the Computer Weekly Downtime Upload podcast, Brian McKenna, Caroline Donnelly and Clare McDonald take a look back at the last 28 podcasts ahead of the summer podcast pause Continue Reading
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News
12 Aug 2019
Over 40% of UK shoppers want store-specific stock information
Shoppers want to use mobile or the web to see availability of items in stores near them in a growing trend towards convenience shopping Continue Reading
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Tip
05 Aug 2019
7 ways to improve your retail sales
Retailers, especially traditional brick-and-mortar retailers, need to throw caution to the wind and follow these seven tips to spur sales and provide remarkable retail. Continue Reading
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Podcast
31 Jul 2019
Podcast: The Computer Weekly Downtime Upload – Episode 26
In this special edition of the Computer Weekly Downtime Upload, Brian McKenna and Caroline Donnelly are joined by Bill Goodwin and Sebastian Klovig Skelton to dig into the pair's recent run of in-depth investigative articles on Facebook and its privacy practices Continue Reading
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Feature
25 Jul 2019
The next stage in football’s digital revolution is ready for the new season
Technology is playing an increasing role in football, as the Premier League adopts video assistant referees for the first time and clubs turn to data to capture more of their fans’ attention Continue Reading
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News
25 Jul 2019
Surge in UK businesses switching bank account providers
The UK system that makes it easy to change bank account has seen a surge in businesses taking up the service Continue Reading
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News
24 Jul 2019
US Department of Justice launches antitrust probe into dominance of online platform providers
The US Department of Justice has called for an antitrust investigation into how “market-leading” online platform operators in the search, social media and retail space operate Continue Reading
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23 Jul 2019
Convenience, digitisation and the impact on the physical store
Digital technologies and the need for convenience have changed the way consumers shop, but what will this mean for the purpose and size of physical stores? Continue Reading
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News
17 Jul 2019
European Commission launches antitrust investigation into Amazon
Amazon is being officially investigated by the European Commission to assess whether its use of data from independent retailers is anti-competitive Continue Reading
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Podcast
17 Jul 2019
Podcast: The Computer Weekly Downtime Upload – Episode 24
In this week’s episode of the Computer Weekly Downtime Upload podcast, Brian McKenna, Caroline Donnelly and Clare McDonald talk about using Alexa to search for medical advice, how a good cup of tea can solve most problems and whether more should be done to provide childcare at tech events Continue Reading