E-commerce technology
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Tip
11 Apr 2024
How to create an omnichannel marketing strategy
Marketers often struggle with the complexities of omnichannel implementation. To get started, they can set their business goals and invest in the right technologies. Continue Reading
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News
22 Mar 2024
Nationwide building society falls victim to IT outage
Nationwide joins McDonald’s, Greggs, Sainsbury’s and Tesco as the fifth major high street name to experience an IT service outage in the space of a week Continue Reading
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News
11 Apr 2018
Tesco online grocery sales up 5.1%
After ninth consecutive quarter of growth, CEO says supermarket chain is “on track to deliver our medium-term ambitions” Continue Reading
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News
10 Apr 2018
PayPal is latest tech giant to eye traditional banking
PayPal set to launch launch traditional retail banking services in the first half of this year Continue Reading
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Feature
05 Apr 2018
Should retail try to save the high street's declining footfall?
Footfall in the high street is declining, but should retailers be trying to claw back visits to stores or is it time for a new digital focus? Continue Reading
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Feature
03 Apr 2018
Retail legacy systems: how can we overcome them?
With technology adoption changing the retail landscape, many retailers are left with legacy systems. We look at how they are dealing with them in today’s digitally led environment Continue Reading
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News
27 Mar 2018
Arsenal uses Innovation Lab accelerator to improve worldwide fan experience
Arsenal’s Innovation Lab programme has enabled collaboration with “world-class” startups to offer the best experience for fans in the future, says the club’s IT director Continue Reading
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News
23 Mar 2018
European insurtech growth dwarfs US
Europe is seeing rapid growth in its insurtech as investors pump hundreds of millions into the sector Continue Reading
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News
22 Mar 2018
Fintechs weigh up their partnership options
Fintechs need to consider what type of companies they should work with to make the most of open banking regulations Continue Reading
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News
21 Mar 2018
RBS said to be setting up its own digital bank
Royal Bank of Scotland is reportedly setting up a standalone digital bank to take advantage of changing customer habits Continue Reading
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News
21 Mar 2018
Danish government launches business-focused national digital strategy
Denmark’s government has launched a plan to get more small businesses into the digital economy as it targets being a leader in advanced technologies such as artificial intelligence Continue Reading
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News
20 Mar 2018
Dutch cycling culture pumps up bicycle startups
Bike-sharing services are cropping up in urban areas of the Netherlands but the government wants to restrict their number Continue Reading
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News
20 Mar 2018
Australia, ASEAN deepen links on smart cities and digital trade
Besides fostering smart city development across Southeast Asia, Australia and ASEAN will also support the use of digital trade standards across the region’s booming e-commerce market Continue Reading
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News
19 Mar 2018
Digital retail calls for agile approach, say experts
To embrace digital technology, retailers need to adopt an agile nature across the entire business and break down internal silos, said a panel at Retail Week Live Continue Reading
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News
15 Mar 2018
Tesco appoints new chief technology officer
Supermarket giant’s new CTO joins from Airbus and will continue to implement retailer’s digital transformation programme Continue Reading
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News
14 Mar 2018
Most people think cryptocurrency will be accepted on buses by 2025
Cryptocurrency is a mystery to many people, yet 55% of respondents to a survey expect shops and buses to accept digital money in seven years’ time Continue Reading
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News
13 Mar 2018
Retailers need to prepare properly before AI adoption, say experts
Artificial intelligence can help many areas of the retail landscape, but retailers should make sure they prepare before taking on AI adoption, says an expert panel Continue Reading
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News
09 Mar 2018
Modern retail: machine learning, customer experience and legacy
As the retail landscape shifts in the wake of new technologies, experts in retail and tech explain how firms need to adapt to cater for modern consumers Continue Reading
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News
09 Mar 2018
Amazon bank could have 70 million customers in five years
Amazon could have more banking customers in the US than the UK has citizens within five years Continue Reading
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Feature
08 Mar 2018
Leading brands see the need for personalized content
Content personalization continues to expand within companies as maturing technologies make it a viable marketing option for customer engagement strategies. Continue Reading
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E-Zine
08 Mar 2018
CW Europe: Germany’s Lemoncat takes catering to the cloud
Business catering startup Lemoncat has taken advantage of the affordable cost of living in Berlin and is shaking up the catering sector by harnessing the Amazon and Salesforce clouds. Also in this issue, read how Moscow’s government is taking advantage of high penetration of broadband and mobile internet to expand innovative services under the Russian capital’s smart city programme, and how organisations in the Netherlands still have much to do to comply with the General Data Protection Regulation. Continue Reading
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News
08 Mar 2018
Denmark’s MobilePay expands in Finnish market through deal with retailer
Deal with Finland’s largest grocery retailer helps mobile payment service spread its reach Continue Reading
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News
07 Mar 2018
Co-op trials pay-in-aisle technology
Food retailer Co-op plans to introduce a smartphone self-checkout system so customers can pay for goods without visiting a till Continue Reading
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News
06 Mar 2018
Government sets out tighter security measures for IoT devices
The government has announced plans to develop a new code of practice to improve the security of connected internet of things devices Continue Reading
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News
06 Mar 2018
Amazon contemplating next move in banking sector
Amazon is in talks with a bank about setting up a current account that will appeal to young people Continue Reading
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News
02 Mar 2018
Bank of England chief calls for cryptocurrency regulation
Bank of England governor calls on cryptocurrencies to be regulated to protect financial system and reduce illicit activities Continue Reading
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News
02 Mar 2018
People at risk of psychological side-effects of screen addiction
Many Brits spend more than 10 hours a day attached to a screen and 60% look at two at once, research shows Continue Reading
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Opinion
28 Feb 2018
Taxing tech giants on revenue only ends up with us customers paying more
EU proposals to tax internet companies based on sales in each country fail to apply the tax burden on the right people Continue Reading
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News
28 Feb 2018
Virgin Money launches digital bank
Virgin Money is setting up a digital bank to expand into the current account and SME business account markets Continue Reading
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Podcast
27 Feb 2018
Expert: Boring retail is dying as tech gains importance
Technologies such as augmented reality and AI in retail are becoming more important for brands looking to gain a selling edge. Tune in to the latest Pipeline podcast to learn more. Continue Reading
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Feature
26 Feb 2018
What are the retail jobs that don’t exist yet?
As in many industries, technology and new consumer behaviour is changing the shape of retail. But what yet-to-be-created jobs are on the horizon for the sector? Continue Reading
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News
23 Feb 2018
RBS’s first profit in a decade accompanied by major first for mobile channel
News of its first profit in 10 years might overshadow a major first for the Royal Bank of Scotland’s mobile channel Continue Reading
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News
20 Feb 2018
UK finance regulator collaborates with US counterpart on fintech
The FCA is working with a US finance regulator to support financial technology companies on both sides of the Atlantic Continue Reading
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News
16 Feb 2018
CIO interview: Mike Thomas, CIO, Hobbycraft
The CIO of Hobbycraft, Mike Thomas, speaks to Computer Weekly about the art of digital transformation in retail, the importance of customer experience and getting a good return on investment Continue Reading
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News
15 Feb 2018
Cash will remain in use in Eurozone for a very long time, says central bank
Cash seems set to survive the onslaught of digital payments, at least in countries that use the euro Continue Reading
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News
14 Feb 2018
Nordic banks plan common cross-border payment infrastructure
Banks in the different Nordic countries plan to move to a shared payments infrastructure Continue Reading
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News
13 Feb 2018
Quarter of retailers say tech investment makes it harder to connect with consumers
Lack of return on investment in technology has left one in four retailers disappointed and unable to connect with their customers Continue Reading
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News
07 Feb 2018
Stay of execution for RBS branches and free devices for some customers
RBS is offering free training and devices to some customers in Scotland to help them eventually live without bank branches Continue Reading
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News
02 Feb 2018
Google Q4 results show businesses are buying into its public cloud
The Google Cloud Platform is earning the search engine giant $1bn per quarter. Expect more cloud investment this year Continue Reading
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News
02 Feb 2018
Faster data is a safer bet for risk exposure
Betting platform service supplier FSB Technology (UK) has used GridGain’s in-memory database to support its existing PostgreSQL transactional system Continue Reading
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News
01 Feb 2018
More than half of millennials prefer online retailer info to in-store assistance
Customers between the ages of 25 and 34 would rather look online for information than talk to a shop assistant, even when they are in a store Continue Reading
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Blog Post
01 Feb 2018
Alexa makes children rude
Smart speaker devices like Amazon Alexa and Google Assistant are making children ask for things without say "please", research from Childwise has found Continue Reading
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News
01 Feb 2018
Facebook reports $15.9bn profit after ‘hard’ year
Facebook has reported a strong fourth quarter and a strong year with quarterly profit up 20% and annual profit up 56%, but chief Mark Zuckerberg admits it has been a challenging 12 months Continue Reading
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News
30 Jan 2018
Most online retail sites put customers at risk of phishing
Most top online retail sites fail to protect consumers from phishing attacks, a study has revealed Continue Reading
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Opinion
30 Jan 2018
Bitcoin is a bubble, but manias can have economic benefits
The UK's railway mania, the tulip bubble, the dot com boom and other collective economic madness – such as bitcoin – might lose people a lot of money, but they often lay down important foundations Continue Reading
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News
29 Jan 2018
Online retail grew less than expected in 2017
IMRG and Capgemini found retail sales grew by 12.1% in 2017, but growth was lower than in the previous year Continue Reading
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News
26 Jan 2018
CIO interview: Vlassios Rizopoulos, CTO, Pricesearcher.com
CTO of independent online search engine Pricesearcher.com explains how it uses big data and high-performance computing to cater to customers who use price as the deciding factor for their purchase Continue Reading
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News
23 Jan 2018
Mastercard sets biometric ID deadline for banks
Mastercard has committed to guaranteeing that every one of its customers will have access to biometric authentication services by April 2019 Continue Reading
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News
22 Jan 2018
NRF 2018: Cryptocurrencies “won’t take off”, says Visa executive
Visa’s CEO, Alfred Kelly, told retailers at the 2018 NRF Big Show that bitcoin and other cryptocurrencies should be low on their list of priorities Continue Reading
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News
22 Jan 2018
IT of world’s banks is moving on from crippling regulation
Banks need to invest more in fintech and IT skills as they emerge from years of stagnation Continue Reading
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News
18 Jan 2018
NRF 2018: Rent the Runway – focus on data proves use case for clothing rental
Clothing retailers are not traditionally known to rent products to anyone other than celebrities, but retail service Rent the Runway is using data to prove customer demand Continue Reading
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News
18 Jan 2018
NRF 2018: Companies should take “lab approach” to innovation, says former GE exec
Organisations should use a lab-type approach to test ideas and drive innovation, according to the former vice-chair of GE, Beth Comstock, speaking at At NRF 2018 Continue Reading
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News
17 Jan 2018
Business needs to reduce cyber threat to payment card data
Cardholder data is a prime target for cyber criminals, and that is only likely to increase in the coming year, according to a cloud-based secure payments firm Continue Reading
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News
16 Jan 2018
Abu Dhabi continues fintech agenda in 2018
Abu Dhabi is open to developing its fintech ecosystem, with the next 12 months expected to see more focus on the sector Continue Reading
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E-Zine
11 Jan 2018
CW Middle East: Technology transforms healthcare delivery in Gulf region
The Gulf’s healthcare sector has witnessed exponential growth in the past two decades, driven by a rapidly growing population and a rise in lifestyle-related diseases. Read how technology is helping the region’s healthcare sector cope with demand. Also in this issue, find out how an initiative at Avaya hopes to use blockchain networks to help make the citizens of Dubai happy, and how the Dubai Electricity and Water Authority’s smart transformation is progressing. Continue Reading
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News
10 Jan 2018
Marks and Spencer eyes £30m annual cost savings from digital-first retail push
High-street retailer has fleshed out plans to put digital at the heart of its business to boost operational efficiency in response to changing consumer demands Continue Reading
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News
09 Jan 2018
Dutch bank tests wearable technology payments
ABN Amro is testing out wearable payment devices with 500 customers as part of a four-month pilot Continue Reading
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News
09 Jan 2018
Google puts its payment services under one roof
Internet giant is bringing all its payment services under the Google Pay brand, making them “simpler, safer and more consistent” Continue Reading
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News
04 Jan 2018
Nordic banks face digitisation decisions over PSD2
With the latest version of the EU payment services directive coming into force, traditional Nordic banks can’t afford to slow their digital transformations Continue Reading
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News
22 Dec 2017
Air New Zealand to trial digital translation technology
Airline becomes one of the first companies to try out a business case for Google's real-time translation technology Continue Reading
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News
20 Dec 2017
Yoox Net-A-Porter Group appoints first chief data and analytics officer
Online fashion retailer Yoox Net-A-Porter Group has confirmed the appointment of its chief data and analytics officer, a new role for the firm Continue Reading
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News
11 Dec 2017
Bumps in the road ahead for Nordic cashless societies
Sweden and Norway are global leaders when it comes to reducing the use of cash in the economy – but what about the Nordic region as a whole? Continue Reading
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News
08 Dec 2017
Santander UK recruits digital banking expert from Barclays
Santander UK has poached Michael Harte from Barclays to drive digital transformation Continue Reading
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News
31 Oct 2017
Image recognition system clears cheques in one day
All cheques paid in the UK will be cleared on the next working day once an image-based clearing system is fully rolled out Continue Reading
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News
24 Oct 2017
Almost 70% of customers willing to use fingerprint biometrics to shop
Consumers are becoming more comfortable using biometrics to pay when shopping, with fingerprint payments proving the most popular biometric identification method Continue Reading
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News
16 Oct 2017
How technology is transforming healthcare delivery in Gulf region
IT will transform the healthcare sector in the Gulf Cooperation Council countries over the coming years Continue Reading
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News
03 Oct 2017
Tech entrepreneur aims to take digital skills to refugees
Tech entrepreneur Emma Sinclair hopes to raise £150,000 to run an education programme for displaced young people in a Unicef programme that aims to develop skills that might otherwise be lost Continue Reading
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Feature
27 Sep 2017
How retailers are using technology to remain relevant
From the constant innovation at Asos, Amazon and Missguided to the new supply chain prowess flaunted by Diesel and Gap, fashion retailers are investing in tech to stay relevant to their customers Continue Reading
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News
15 Sep 2017
Banks across Europe cut thousands of staff and branches as IT replaces them
Banks across Europe cut jobs and close thousands of branches as IT shakes the industry Continue Reading
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News
12 Sep 2017
Government wants to remain in EU cyber security club after Brexit
The UK government wants to maintain deep links with the European Union’s cyber security working groups following Britain’s exit from the bloc in 2019 Continue Reading
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News
08 Sep 2017
Millions of customer records compromised in Equifax breach
Major security breach unfolded over a two-month period, and is thought to have affected 143 million customers in the US, as well as an undisclosed number of Britons and Canadians Continue Reading
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News
01 Sep 2017
Content delivery innovation improves user experience for e-tailer
WorldStores Group, the owner of a number of online home and lifestyle retail brands, has transformed its customer experience with enhanced content delivery capabilities from Instart Logic Continue Reading
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News
31 Aug 2017
App-based challenger bank Starling enters next stage of its journey
Thousands of people are downloading Starling’s app every week as the bank builds its customer base Continue Reading
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E-Zine
24 Aug 2017
CW Nordics: Banks and startups increase collaboration
First they were deemed a threat, now they are potential partners. According to a new report by Nordic accelerator Fintech Mundi, banks are increasingly turning to financial technology (fintech) startups in their hunt for new ideas and market opportunities. Also in this issue, read now Baker Brun, a bakery company in Norway, is modernising its business processes through the latest technologies, and hear how Stockholm’s CIO is relishing the challenge of trying to make the Swedish capital the smartest city in the world. Continue Reading
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E-Zine
22 Aug 2017
How banking technology has changed since the crash
In this week’s Computer Weekly, 10 years after the financial crash, we examine how banking technology has changed as a result of the economic crisis. We look at how GDPR, the EU’s new data protection laws, will affect your data storage strategies. And we ask if the cryptocurrency boom will remain a niche pursuit or whether the underlying technologies can bring benefits for enterprise IT. Read the issue now. Continue Reading
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News
14 Aug 2017
Most consumers think they are more digitally savvy than some retailers
Consumers are becoming increasingly digital in the way they shop, and a survey shows nearly 60% think they are more digitally innovative than some retailers Continue Reading
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News
10 Aug 2017
CIO interview: Daniel Gebler, chief technology officer, Picnic
The Netherlands has the highest supermarket density in the world, yet a technology company has been able to gain market share from the established order Continue Reading
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News
09 Aug 2017
Nordic countries top digital nations ranking, but risk stalling
Nordic countries are leaders when it comes to digitisation – but they must continue to innovate to retain their position Continue Reading
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E-Zine
01 Aug 2017
The fields of Athenry – how Apple’s datacentre plans are causing turmoil in a small Irish town
In this week’s Computer Weekly, we look into Apple’s controversial plans to build a huge datacentre in a small town in the west of Ireland, and hear the local arguments it has caused. We find out how the Met Office is managing the vast quantities of data it uses for weather forecasting. And we examine Google plans to bring artificial intelligence tools to the job recruitment market. Read the issue now. Continue Reading
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News
25 Jul 2017
North Korean web users enjoy Amazon, Facebook and YouTube, report claims
Threat intelligence specialist Recorded Future claims that the North Korean elite are as plugged in to the worldwide web as any western citizen Continue Reading
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News
24 Jul 2017
Mastercard outlines future digital payment platforms after improvements to Qkr
Mastercard has developed its mobile app, Qkr, for spectators at The Open Championship. The improvements further demonstrate new digital payment platforms offered by the company Continue Reading
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News
24 Jul 2017
Tesco expands reach for same-day grocery delivery
Supermarket retailer Tesco announces it will be extending its offering of same-day delivery for groceries to across the UK Continue Reading
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Photo Story
13 Jul 2017
Wimbledon 2017: The tech behind the tennis
Each year IBM and Wimbledon work together to deliver an excellent sporting experience to both fans and players through the use of technology Continue Reading
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News
13 Jul 2017
Visa encourages US businesses to go cashless with £500,000 in hard cash
Card giant offers small US businesses financial support to upgrade their payments technology if they agree to abandon cash Continue Reading
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News
12 Jul 2017
UK ranked as top 10 digital economy
The UK has been ranked among the top 10 nations in terms of digital capabilities Continue Reading
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News
11 Jul 2017
How IT can work alongside marketing to deliver on digital expectations
A recent digital customer experience summit hosted by Adobe has highlighted the link between IT, in-house talent development and change management Continue Reading
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Feature
10 Jul 2017
Cryptocurrencies: a niche pursuit?
Cryptocurrencies are on the rise, but why have digital currencies yet to reach the mainstream market? Continue Reading
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News
06 Jul 2017
Sainsbury’s Group sales grow as Argos boosts performance
Group reports 8% increase in online grocery business and 10% rise in online Argos sales as total like-for-like sales jump 2.3% in first quarter Continue Reading
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News
29 Jun 2017
App-based banking continues its ascent in the UK
The number of people banking from their mobile phones is increasing as more services are made available through the channel Continue Reading
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News
26 Jun 2017
Court ruling on Apple’s Irish datacentre planning dispute delayed by ‘shortage of judges’
The outcome of a judicial review into Apple's plans to build a datacentre in County Galway was delayed on Friday 23 June because of a shortage of judges, it has emerged Continue Reading
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News
23 Jun 2017
Swedish fintech Klarna gains full banking licence
Swedish online payments provider Klarna becomes one of “the largest banks in Europe” after being granted an EU-wide banking licence by the Swedish Financial Supervisory Authority Continue Reading
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News
22 Jun 2017
Waitrose joins John Lewis for Jlab 2017
The 2017 JLab will see Waitrose, John Lewis and JLP Ventures band together to mentor and develop several retail technology startups Continue Reading
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News
20 Jun 2017
Tesco customers miss out on deliveries due to tech fault
A glitch in the supermarket’s store-side systems has meant Tesco’s deliveries to customers have been delayed Continue Reading
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News
14 Jun 2017
Microchips implanted in hands could be in use for payments in 20 years
UK consumers are becoming more accepting that biometric authentication will become the norm for payments Continue Reading
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News
08 Jun 2017
Smart farming, IoT only way to feed growing population, says Beecham report
A report from IoT sector analyst Beecham says the agricultural industry will need to embrace smart farming methodologies to support the growing human population Continue Reading
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E-Zine
08 Jun 2017
Ethical fears hinder growth of artificial intelligence in France
In this issue, read how France’s relatively slow adoption of artificial intelligence is partly the result of public confusion, and partly due to the way the French have approached the ethical debate around AI. Also, read now organisations in Europe are failing to address the most important risks because they do not have a structured approach to complying with the EU’s General Data Protection Regulation. And find out why, after 17 years, Dutch university TU Delft is saying goodbye to its legacy learning management system. Continue Reading
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News
06 Jun 2017
HSBC launches global social network for businesses
HSBC Bank is helping its business customers connect with potential partners through a digital hub Continue Reading
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News
30 May 2017
Taiwan’s OwlTing taps blockchain to improve food safety
The e-commerce company is using blockchain technology to provide consumers with greater transparency on food sources and production processes Continue Reading
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News
24 May 2017
Dubai financial services regulator launches temporary licence aimed at fintechs
Dubai is making it easier for financial technology companies to test out their ideas through a temporary licence Continue Reading
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News
24 May 2017
Interview: Nick Bleech, head of information security, Travis Perkins
Last year, Travis Perkins implemented Splunk to help it to respond more quickly to security threats. Now, the business is looking into machine learning and a single customer view Continue Reading
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News
16 May 2017
Customer experience transformation at Macquarie bank brings legacy system retirement as a bonus
Australia’s Macquarie bank builds a data layer on top of legacy IT systems to transform customer experience Continue Reading
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News
15 May 2017
Toys R Us introduces tablets for store staff
Toy and games retailer Toys R Us is trialling the use of tablets for store assistance to provide a better customer service experience Continue Reading