E-commerce technology
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Feature
28 Sep 2023
Retailers and customers alike open to AI, but calls for caution
Retail-related studies into AI’s influence suggest its capabilities are welcome by the sector and shoppers alike – but tech leaders advise treading cautiously Continue Reading
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Opinion
25 Sep 2023
Insights from launching a developer-led bank
A software developer's approach to building a bank in the digital age. Continue Reading
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E-Zine
04 May 2021
How KFC put digital on the menu
In this week’s Computer Weekly, we find out how fast-food chain KFC turned to digital to survive the pandemic. Our latest buyer’s guide looks at technologies to improve office productivity for home workers. And we assess the growing problem of electronic waste and how to tackle it. Read the issue now. Continue Reading
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News
27 Apr 2021
UK supermarkets to trial age estimation tech for alcohol purchases
Biometric age estimation technology developed by Yoti to be tested in UK supermarkets for alcohol purchases as part of government-led digital identities initiative Continue Reading
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Feature
26 Apr 2021
How AI and automation drive better customer service
Forrester analysts explore the benefits of combining artificial intelligence with automation Continue Reading
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E-Zine
15 Apr 2021
CW Middle East: Qatari regulator launches platform to help combat money laundering
The Qatar Financial Markets Authority is using a digital platform to enable financial services professionals to assess their knowledge of anti-money laundering and combating the financing of terrorism. Also in this issue, read how the Covid-19 pandemic has changed the IT spending patterns among enterprises in Saudi Arabia. Continue Reading
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News
13 Apr 2021
Covid-19 left people feeling vulnerable to cyber crime
Around 15 million people in the UK experienced cybercrime in the past 12 months, with a cumulative 64 million hours wasted dealing with the fallout Continue Reading
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News
12 Apr 2021
Another 27 Danish banks get access to open banking APIs
Nordic banks gain access to open banking capabilities from Nordic API Gateway, with an agreement through their shared IT service provider Continue Reading
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News
09 Apr 2021
NCSC: Using your pet’s name as a password is very stupid
If your email password is still Rex, Rover or Mr Fluffles, it’s probably best to change it, the NCSC has said Continue Reading
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News
07 Apr 2021
Digital Markets Unit starts work on codes of conduct for tech giants
Digital markets regulator officially launched to ensure tech giants such as Facebook and Google cannot exploit their market dominance to crowd out competition and stifle innovation online Continue Reading
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News
30 Mar 2021
Asda bags ex-Marks and Spencer CIO
Carl Dawson, who has been CIO at department store M&S for six years, is leaving the retailer to become CIO at Asda Continue Reading
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News
29 Mar 2021
Big Tech eclipses telecoms and arms giants as biggest lobbying spenders
Facebook and Amazon are spending more on lobbying and campaign contributions than any other companies in the US, including those in the arms and telecommunications sectors that have traditionally been the highest political spenders Continue Reading
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News
29 Mar 2021
How far has open banking come in Europe?
Open banking is a relatively new concept, having come into effect in Europe only in the last couple of years. So what is the state of play? Continue Reading
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Feature
12 Mar 2021
Amazon Go – is now the right time?
In the beginning of 2021, Amazon launched a physical store in London, but is it the right time to be investing in offline? Continue Reading
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News
11 Mar 2021
UK digital regulators set out plans to strengthen cooperation
Digital Regulation Cooperation Forum outlines plans for the coming year, marking a shift towards a more collaborative regulatory approach Continue Reading
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News
09 Mar 2021
UK's Starling Bank reaches unicorn status
UK app-based bank Starling reaches unicorn status following its latest round of funding Continue Reading
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News
04 Mar 2021
Bank of Ireland to reduce branch network by almost half
Bank of Ireland is latest bank to pin its future on digital channels as customers change their banking habits Continue Reading
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News
04 Mar 2021
UK contactless payment limit more than doubled
UK increases the amount that can be spent in one go using a contactless payments card to £100 Continue Reading
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News
03 Mar 2021
Pandemic brings good online sales growth for smaller retailers
IMRG data shows smaller retailers did ‘astronomically well’ in online sales growth after Covid-19 took hold last year Continue Reading
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News
02 Mar 2021
HSBC offers to help customers transitioning to digital banking as branch closures continue
HSBC is offering its customers training in how to bank digitally in a safe and effective way as it, like many banks, moves customers out of branches and towards using online services Continue Reading
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News
26 Feb 2021
Nordic startups strive to fuel international e-commerce transformation
Nordic startups are developing technology for retailers that want to improve the customer experience when buying online Continue Reading
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News
25 Feb 2021
MHRA and other agencies to offer new resources for scam victims
New landing page resources will replace .uk domains suspended for criminal activity to help members of the public access appropriate guidance Continue Reading
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E-Zine
25 Feb 2021
CW Nordics: Nordic startups aim to take the lead in pet tech advances
Nordic technology startups are looking to take pet tech mainstream following the acceleration of the industry during the coronavirus pandemic. Also in this issue, read how businesses can learn lessons from Nordic technology startups to prepare employees to return to the office after Covid-19 restrictions lift. Continue Reading
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News
22 Feb 2021
UK government set to offer fintech visa
The importance of immigrant workers to the UK's fintech sector highlighted by government planned fintech visa Continue Reading
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News
17 Feb 2021
Swedish central bank extends digital currency project
Sweden's central bank has extended its pilot of a digital currency for at least another year Continue Reading
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News
15 Feb 2021
Digital investments will add £232bn to UK economy by 2040
The UK economy could grow by £232bn over the next two decades if investments in digital technologies continue Continue Reading
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News
10 Feb 2021
Dating app users warned to watch out for scammers
A vast amount of money was lost to romance scammers last year, and with millions of people isolated in lockdown the problem is getting worse, according to a report Continue Reading
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News
09 Feb 2021
Data breaches are a ticking timebomb for consumers
Damage from data breaches goes far beyond the impact to the target organisation – an obvious fact that is too often overlooked, says F-Secure Continue Reading
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E-Zine
09 Feb 2021
Audi fine-tunes its digital performance to boost online car sales
In this week’s Computer Weekly, the digital chief at Audi UK discusses how the carmaker is tackling the slump in new car sales. One of the largest global malware botnets has been taken down, but how much of a blow will it be for cyber criminals? And we hear how one county council made huge savings on its SAP installation. Read the issue now. Continue Reading
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News
08 Feb 2021
Singapore tops cloud adoption in ASEAN
Nearly nine in 10 organisations in Singapore are using cloud services, but cost and security concerns remain Continue Reading
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News
02 Feb 2021
Nordic countries dominate European online banking take-up
Nordics dominate online banking take-up in Europe, but the UK is not far behind Continue Reading
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News
29 Jan 2021
Commerzbank announces big job cuts and branch closures
German bank is closing hundreds of branches and cutting thousands of jobs as it reshapes for the digital age Continue Reading
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News
28 Jan 2021
JP Morgan Chase hires for UK digital bank launch
US banking giant hires in the UK in preparation for digital consumer bank launch Continue Reading
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News
28 Jan 2021
Contactless payment limit could rise to £100 as FCA seeks industry views
UK financial services regulator is considering raising the contactless card payment limit to £100 Continue Reading
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News
26 Jan 2021
Customers turn to cash as IT issue hits card payments at major supermarkets
IT problem at payment processing company has forced shoppers to resort to cash in Morrisons and Co-op stores Continue Reading
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News
26 Jan 2021
Cyber fraud a national security issue, says Rusi report
A report from the Rusi think tank calls for fresh approaches to how we think about fighting fraud Continue Reading
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E-Zine
26 Jan 2021
Salad as a service: How tech could revolutionise farming
In this week’s Computer Weekly, we find out how new technologies are supporting the rise of vertical farming, and could revolutionise food supply chains. We examine one of the biggest trends in the cloud – serverless computing. And Brexit has not yet ended the debate about UK-EU data protection. Read the issue now. Continue Reading
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News
22 Jan 2021
Nine out of 10 UK card payments in 2020 were contactless
Contactless cards payments accounted for around 90% of card payments in the UK in 2020 Continue Reading
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News
22 Jan 2021
ICO resumes adtech investigation
The UK Information Commissioner’s Office was criticised for ending its investigation into alleged malpractice in advertising technology, but has now resumed its probe Continue Reading
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News
20 Jan 2021
HSBC closing more branches as customers turn to digital channel
Bank announces branch closures as it reshapes its network for the digital age Continue Reading
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News
19 Jan 2021
Click fraud levels reach new heights in pandemic
Small companies risk losing £10,000 a year, and enterprises as much as £520,000, to cyber criminals as click fraud volumes spike Continue Reading
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News
08 Jan 2021
Competition and Markets Authority battles with cookies and privacy
CMA is looking at proposed privacy changes to Google’s Chrome browser that could be seen as anti-competitive Continue Reading
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Opinion
06 Jan 2021
Why Jack Ma might be too good a tech entrepreneur for China's leaders
Tech pioneer Jack Ma is facing new regulatory pressure from the Chinese authorities – is this some ideological spat, or simply that he's too good at what he does compared to the state-owned financial system? Continue Reading
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News
05 Jan 2021
Banking trade body calls for increased contactless payment limit
UK Finance proposes an increase in the limit on spending using contactless cards Continue Reading
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Feature
31 Dec 2020
Innovation at the shelf edge
It’s been a challenging year for stores due to Covid-19, but some retailers have found time to innovate at the shelf edge with noteworthy technology deployments Continue Reading
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News
29 Dec 2020
Top 10 financial services stories of 2020
Here are Computer Weekly’s top 10 financial services IT stories of 2020 Continue Reading
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News
22 Dec 2020
Swedish central bank moves e-krona project to next stage
Riksbank takes digital currency project to the next phase with Accenture building a platform to test the concept Continue Reading
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News
22 Dec 2020
Top 10 retail technology stories of 2020
Computer Weekly looks at what 2020 had in store for the retail industry – just how did technology help retailers adapt to changing customer behaviour during the pandemic? Continue Reading
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News
10 Dec 2020
French regulators fine Google and Amazon over cookie policies
Google and Amazon rapped over their use of advertising cookies by the French data protection authorities Continue Reading
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News
10 Dec 2020
Challenger banks hindered by lack of customer confidence
Despite an acceleration in the use of digital banking services, challenger banks face the obstacle of winning customer trust Continue Reading
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News
10 Dec 2020
Cyber Helpline awarded lottery funding to support victims
The Cyber Helpline, a UK charity that provides emergency support to victims of cyber crime and online stalking, is to receive funding from the National Lottery Continue Reading
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News
09 Dec 2020
Gousto uses PagerDuty to cope with lockdown business boom
The recipe box startup has seen a huge growth in demand for its products as people shop for online dinners, which put a strain on its helpdesk Continue Reading
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News
08 Dec 2020
Societe Generale latest banking giant to cut costs and increase digital investment
French bank Societe Generale is merging two retail brands and increasing investment in its digital offering to meet its ambitious customer acquisition plans Continue Reading
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News
07 Dec 2020
Grindr and others patch critical Android bug
Fixes for CVE-2020-8913 deployed as app developers shore up their defences against a disclosed Google Play vulnerability Continue Reading
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Feature
07 Dec 2020
‘Salad as a service’: retailers’ interest in vertical farming grows
Retailers are waking up to the potential of vertical farming, with technology-enabled agriculture a core part of supply chain bosses’ and food buyers’ plans Continue Reading
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Feature
04 Dec 2020
Digital donations: retailers using technology to offer something back
Some charities require corporate support like never before, and retailers are finding new ways to use technology to facilitate donations Continue Reading
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News
04 Dec 2020
What next for the now-profitable app-based Starling Bank?
Starling bank is the first of the new breed of UK digital banks to make a profit, so where next? Continue Reading
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News
03 Dec 2020
Cyber Aware campaign to help safeguard Christmas shoppers
New government campaign sets out to raise awareness of online shopping fraud in the run-up to Christmas Continue Reading
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News
03 Dec 2020
Allied Irish Bank prioritises digital services as it cuts workforce
Bank is cutting its operating costs by 10% with job cuts and facility closures, but will continue to invest heavily in technology Continue Reading
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News
03 Dec 2020
Lax Android app developers putting millions of users at risk
Eight months after Google patched a critical vulnerability, developers have failed to update their apps, putting millions of users of apps such as dating services Bumble and Grindr at risk Continue Reading
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News
02 Dec 2020
Covid-19: Cyber criminals will target vaccine programmes
Interpol issues a global alert to law enforcement as the UK becomes one of the first countries to approve the Pfizer/BioNTech Covid-19 vaccine for use Continue Reading
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News
01 Dec 2020
DHL, Amazon and FedEx are most phished delivery services
DHL has emerged as the most imitated delivery brand in Europe, accounting for 77% of the total volume of phishing emails received in November 2020 Continue Reading
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News
01 Dec 2020
22,000 malicious .uk domains suspended in past year
Nominet has suspended just over 22,000 domains in the 12 months to 31 October 2020, continuing a downward trend, and with less impact from Covid-19 than might be expected Continue Reading
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News
01 Dec 2020
Government covers its ears as complaint by victims of Post Office abuse heads to ombudsman
Government denies responsibility for the abuse inflicted on subpostmasters by the Post Office over faulty IT system Continue Reading
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E-Zine
01 Dec 2020
How retailers are using technology to survive
In this week’s Computer Weekly, with high street retailers struggling to survive, we look at how technology can keep stores relevant. Everyone is focusing on flash storage, but hard disk drives are still an essential part of the IT toolkit. And we examine the latest developments in the ongoing Post Office Horizon IT scandal. Read the issue now. Continue Reading
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Feature
30 Nov 2020
How retailers are using tech to cope with changing footfall
Customer behaviour was shifting long before the coronavirus pandemic accelerated the online shopping boom, so what technology are retailers using to keep stores relevant? Continue Reading
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Feature
27 Nov 2020
This Christmas, Covid-19 heightens retail security risks for everyone
Do you think it’s only retailers and consumers who need to consider cyber security when shopping online during the holidays? You’re dead wrong. This year, the Covid-19 pandemic and the shift to remote working has thrown a spanner in the works Continue Reading
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News
26 Nov 2020
Government must hold technology companies to account on e-waste
MPs urge UK government and global technology companies to deal with ‘tsunami of electronic waste’, which is throwing away valuable resources vital for building a sustainable future Continue Reading
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News
24 Nov 2020
Fintechs take stock amid economic shocks
Survey reveals that the top priority for 10% of UK fintechs next year will be to survive the double blow of Covid-19 and Brexit Continue Reading
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Feature
24 Nov 2020
How retailers are using digital to engage with Covid Christmas shoppers
Christmas is likely to be different this year because of the pandemic, and there is likely to be an altered shopping experience. So how are retailers using digital to cope with this shift in festive shopping? Continue Reading
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News
24 Nov 2020
Nominet introduces new resources for cyber scam victims
Domain name registrar is working with law enforcement to provide new information, guidance and resources for potential victims of online scams Continue Reading
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News
23 Nov 2020
Amazon Swedish language site will expand reach of local retailers
Amazon launches Swedish language website and promises to make more products available in the Nordic region Continue Reading
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News
23 Nov 2020
NCSC issues retail security alert ahead of Black Friday sales
National Cyber Security Centre issues refreshed guidance as cyber criminals turn their eyes to the holiday shopping season Continue Reading
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News
23 Nov 2020
Inside Huawei’s APAC cloud strategy
The Chinese technology giant is counting on its strengths in hardware infrastructure and focus on research and development to make a mark in Asia Pacific’s public cloud market Continue Reading
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Feature
19 Nov 2020
Lush’s 25-year journey to digital excellence
Retailers are increasingly focused on using technology to better serve customers, but for high street cosmetic brand Lush, tech has always been part of the picture Continue Reading
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News
17 Nov 2020
Automated image recognition: How using ‘free’ photos on the internet can lead to lawsuits and fines
Germany-based photographer Marco Verch uses computer scripts to populate the internet with topical images and photographs. People and companies who make mistakes in following the complex licensing terms of his ‘free to share and adapt’ photographs receive threatening ‘legal’ demands Continue Reading
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E-Zine
17 Nov 2020
How Mastercard is taking digital payments into a new era
In this week’s Computer Weekly, we talk to Mastercard about how the credit card giant is using new technologies to take digital payments into a new era. After months of unprecedented uncertainty, we ask CIOs how they are planning for the next 12 months. And we examine how the growth in remote working will affect IT salaries. Read the issue now. Continue Reading
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Feature
13 Nov 2020
Covid-19: How retailers are using technology to respond to changing shopping habits
As the coronavirus outbreak accelerates the shift in consumer behaviour, how are retailers using technology to keep customers engaged? Continue Reading
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News
11 Nov 2020
Norway has lowest physical cash use in the world, says report
Norway claims to use less cash as a proportion of total spending than any other country across the globe, according to a study by its central bank Continue Reading
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News
11 Nov 2020
Amazon charged with breaching EU antitrust rules
Tech giant accused of using data it collects on smaller retailers to benefit its own e-commerce business Continue Reading
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News
03 Nov 2020
GDPR lawsuit against Oracle and Salesforce moves forward
Class action suit seeks claims worth more than £10bn over the processing of personal information Continue Reading
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Blog Post
28 Oct 2020
Lord Harry Renwick - Tech Visionary and Catalyst
There are those who write papers predicting the future. There are prophets whose followers demonstrate and delay change by getting in its way. Far rarer are those who envision the future and gently ... Continue Reading
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News
21 Oct 2020
Customer loyalty accounts in danger from cyber criminals
Billions of credential stuffing attacks are harvesting valuable customer data for the dark web economy Continue Reading
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News
21 Oct 2020
Retailers get access to new security toolkit
The British Retail Consortium has worked with the NCSC to develop a new cyber security toolkit pitched at retailers Continue Reading
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News
15 Oct 2020
UK regulators lack the skills and expertise to cope with increasing use of algorithms
MPs told that multiple regulators will be needed to govern the ever-growing use of algorithmic systems in all areas of the economy and public sector Continue Reading
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News
14 Oct 2020
Unions urge government to improve conditions for Amazon workers
Unions have urged the UK government to leverage its position as a client of Amazon to improve conditions for workers Continue Reading
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News
14 Oct 2020
Fintech ‘unicorn’ Klarna probed over data misuse
Online bank blames misuse of user data on human error as Information Commissioner’s Office weighs in Continue Reading
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Feature
12 Oct 2020
Robots delivering the goods for retailers
Amazon is investing in autonomous robot delivery in the UK, adding to pioneering work undertaken by Co-op and Starship Technologies Continue Reading
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Feature
09 Oct 2020
Morrisons and Pret join UK retail’s growing subscription economy
Morrisons and Pret A Manger join growing UK retail movement towards subscription models – a space frequented by technology-led players such as Gousto Continue Reading
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News
08 Oct 2020
Tesco hires 16,000 staff to cope with Covid-19 shopping habits
After an increase in online sales as a result of the coronavirus pandemic, supermarket Tesco made 16,000 temporary staff permanent to cope with the shift in customer behaviour Continue Reading
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News
07 Oct 2020
US lawmakers release big tech antitrust report
House Democrats have published a report on the monopoly power wielded by big tech companies and how to restore competition in digital markets Continue Reading
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Feature
06 Oct 2020
How can CIOs prepare for 12 months of uncertainty ahead?
Just 12 months ago, nobody could have predicted where we are now. So how can CIOs prepare for the future amid such uncertainty? We asked five IT leaders for their expert advice Continue Reading
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Blog Post
01 Oct 2020
Bald misrepresentations
A report has exposed Amazon’s robotic workforce for increasing the warehouse injury rate of its human peers. The Center for Investigative Reporting says the data it obtained lays bare “a mounting ... Continue Reading
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News
23 Sep 2020
Latest Tech Nation fintech cohort reflects diversifying sector
The latest group of fintechs accepted into Tech Nation’s growth programme reflects the diversification of a maturing sector Continue Reading
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News
23 Sep 2020
Major tech firms urged to end targeted ads to under-18s
An open letter to Google, Facebook and others is calling on the tech firms to take responsibility for protecting users of their services by ending behavioural advertising to children Continue Reading
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News
22 Sep 2020
CIO interview: Mark Holt, CTO, Trainline
The coronavirus pandemic has reduced train travel significantly, but for the rail ticketing app it’s been an opportunity to focus on using innovative technologies to help support passengers in new ways Continue Reading
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News
21 Sep 2020
Royal Mint coin production freeze points to digital future for small payments
Royal Mint freezes production of certain coins as demand dries up amid changing consumer habits Continue Reading
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News
17 Sep 2020
Swedish bank cuts branches and jobs, increases IT spend
Swedish bank is increasing investment IT to improve digital banking as it reduces its branch network Continue Reading
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News
16 Sep 2020
Ocado sees increased weekly orders following lockdown
Weekly orders for online grocer Ocado increased in the third quarter of 2020 as customers settle into online shopping behaviour Continue Reading
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News
10 Sep 2020
Irish privacy watchdog orders Facebook to stop sending user data to the US
Irish privacy watchdog orders Facebook to suspend transfers of European citizens’ data to the US after Schrems II ruling that Europeans have no effective way to challenge American government surveillance Continue Reading
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News
08 Sep 2020
Nordic banks invest and innovate to keep digital rivals at bay
Large traditional banks are accelerating their digital transformations as the regional fintech sector makes its presence felt Continue Reading
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News
03 Sep 2020
Amazon to recruit 7,000 permanent workers in UK during 2020 hiring spree
The online retail giant’s UK workforce looks set to expand to 40,000 employees by the end of 2020, as its network of fulfilment centres continues to grow Continue Reading