E-commerce technology
-
Tip
11 Apr 2024
How to create an omnichannel marketing strategy
Marketers often struggle with the complexities of omnichannel implementation. To get started, they can set their business goals and invest in the right technologies. Continue Reading
-
News
22 Mar 2024
Nationwide building society falls victim to IT outage
Nationwide joins McDonald’s, Greggs, Sainsbury’s and Tesco as the fifth major high street name to experience an IT service outage in the space of a week Continue Reading
-
News
22 Jan 2016
NRF 2016: Shopping centres will become “platforms for experiences”, says Westfield co-CEO
As digital causes a shift towards “showrooming”, Westfield co-CEO claims shopping centres will become more experience-focused Continue Reading
-
News
11 Jan 2016
Closer co-operation in Asean with ICT masterplan
Asean countries will work more closely together on the region’s latest plan for increasing the use and benefits of IT Continue Reading
-
News
05 Jan 2016
HSBC suffers major online banking failure
HSBC customers unable to access online banking services as the UK bank suffers internal technical issue. Continue Reading
-
News
05 Jan 2016
Nominet Trust 100 tech for good list: The organisations driving change
Nominet Trust releases its annual guide of 100 organisations across the globe using technology to drive positive change Continue Reading
-
News
05 Jan 2016
Asean countries consider IoT for smart farming
Malaysia is leading the way when it comes to using internet of things technologies to improve agriculture Continue Reading
-
News
17 Dec 2015
Mobile tech saves more carbon than it emits, says Carbon Trust
Use of mobile technology in Europe and North America is saving more than 180 million tonnes of carbon emissions a year, according to the Carbon Trust Continue Reading
-
News
16 Dec 2015
Etihad Airways chooses Cognizant to support digital transformation
Airline aims to improve customer satisfaction by implementing programme of digital developments Continue Reading
-
News
15 Dec 2015
Poundland launches e-commerce Christmas push with Rackspace managed support
Budget retailer has turned to Rackspace to ensure its first foray into online retail can withstand the seasonal rush Continue Reading
-
News
07 Dec 2015
Australia launches plan to reduce reliance on natural resources
The Australian government has announced plans to reduce its dependency on industries that rely on natural resources and increase its activities in areas such as IT Continue Reading
-
News
17 Nov 2015
Lack of digital skills is killing off startups, reveals Rakuten survey
A lack of digital skills is one of the main reasons so many startups in the UK are failing, study shows Continue Reading
-
News
10 Nov 2015
Boris Johnson lobbies for stronger UK technology ties with Israel
Mayor of London Boris Johnson wants Israel’s “top tech talent” to come to London and strengthen the UK’s technology partnership with the country Continue Reading
-
News
29 Oct 2015
M&S data breach forces retailer to temporarily suspend service
A glitch that allowed online customers to see each others' details forced retailer Mark & Spencer to take its website offline while it resolved the issue Continue Reading
-
News
29 Oct 2015
Retailers will never have pure play, says Watchfinder founder
Founder of luxury second-hand watch reseller Watchfinder explains that retailers will never have an entirely online or offline business Continue Reading
-
News
26 Oct 2015
Transforming Singapore Post through modern technology
When Singapore Post realised it had to change its business model to survive, it appointed its first CIO to front the technology transformation Continue Reading
-
Photo Story
24 Oct 2015
Expo Milano 2015 – Powered by Accenture
This year, Accenture supported the universal exhibition in Milan showcasing technology with the theme ‘Feeding the Planet, Energy for Life’ Continue Reading
-
Opinion
20 Oct 2015
The problem of smart cities and connectivity in the UK
Only once leaders develop a framework for local economic and societal development can the “smart city” buzz can evolve into “intelligent communities” Continue Reading
-
News
19 Oct 2015
Amazon sues sellers using paid-for product reviews
Amazon’s brand is being damaged by "false, misleading and inauthentic" reviews – paid for by sellers – to lure buyers, the organisation says in a lawsuit Continue Reading
-
News
15 Oct 2015
GDS payments platform Gov.uk Pay to start taking real payments
GDS launches beta version of payment system that aims to provide standardised electronic payments for public services Continue Reading
-
News
13 Oct 2015
How easyJet uses digital to drive competitive advantage
The CIO and head of digital at easyJet tell Computer Weekly price is not the only way to gain competitive advantage in the airline industry Continue Reading
-
News
08 Oct 2015
Travelex rewrites its digital strategy
Travelex’s digital transformation is based on short-term wins, long-term goals and disruption, according to its chief digital officer, Sean Cornwell Continue Reading
-
News
06 Oct 2015
Amsterdam aims to become a top European startup hub
Amsterdam is selling itself to the startup community as a nice place to live with a high standard of living, and one that opens doors to the continent Continue Reading
-
News
01 Oct 2015
JLab’s 2015 startups explain how the accelerator has helped them
Finalists of the John Lewis JLab accelerator explain what experience they have gained on the programme Continue Reading
-
Feature
23 Sep 2015
Inside Taiwan: The engine room of the internet of things
Computer Weekly travelled to Taiwan to meet some of the tech companies that are quietly laying the foundations for the internet of things Continue Reading
-
News
22 Sep 2015
Business leaders want better digital services from government, says research
A survey of corporate decision-makers suggests executives waste an average of five hours per week using outdated online public services Continue Reading
-
News
18 Sep 2015
Fidor bank launches in the UK
Fidor bank launches its social media bank in the UK as the number of challenger financial services companies obtaining banking licences continues to rise Continue Reading
-
News
15 Sep 2015
Why insurer Axa is entering the retail e-commerce market
Digitisation in insurance is usually associated with digital policy documents – but Axa is using technology to take a lateral approach to the indemnity business Continue Reading
-
News
07 Sep 2015
Myanmar internet gets boost with content delivery network
Myanmar internet users will start benefiting from changes in the law that encourages foreign direct investment in communications infrastructures Continue Reading
-
Feature
03 Sep 2015
Why Pegasystems' CEO, Alan Trefler, has learned to think smaller
Pegasystems has made its name supplying CRM, analytics and case management software to the world's largest companies. Now CEO Alan Trefler plans to use cloud computing to broaden Pega's appeal Continue Reading
-
E-Zine
01 Sep 2015
Wearable technology proves its worth on the front line
In this week's Computer Weekly, we look at business applications for wearable technology. With hands-free police and military pilot projects already under way, wearable technology is set to make its mark in the enterprise in the near future. Read the issue now. Continue Reading
-
News
24 Aug 2015
Spotify to update privacy policy after user protest
Some Spotify users are unhappy about new privacy policies that allow access to users’ photos, video, mobile device location, voice controls and contacts Continue Reading
-
E-Zine
17 Aug 2015
Will digital government remain on course?
In this week's Computer Weekly, the UK government's digital chief has announced his shock departure, but what will it mean for the future of digital public services? Dell went back to a private company two years ago – has it proved to be a successful move? And our latest buyer's guide looks at big data appliances. Read the issue now. Continue Reading
-
E-Zine
10 Aug 2015
Data unlocks personalised customer service
In this week's Computer Weekly, we examine how companies are starting to use big data analytics to deliver more personalised customer services. We talk to the government's IT procurement chief about improving public sector tech purchasing. And Volvo's CIO tells us how connected cars will reshape the automotive sector. Read the issue now. Continue Reading
-
News
22 Jul 2015
Mobile operators must adapt data plans to address video boom
Over 52 million terabytes of data traffic will transit worldwide mobile networks this year alone, up by more than 50% on 2014, according to statistics from Gartner Continue Reading
-
News
15 Jul 2015
Huawei to implement 4.5G network for Shanghai Disney
Huawei signs world’s first 4.5G network co-operation agreement to implement a smart city network at the Shanghai Disney resort Continue Reading
-
News
14 Jul 2015
Vodafone scheme to help SMEs get online
Vodafone is to trial a series of digital workshops for SMEs aimed at equipping them with a stronger online presence Continue Reading
-
News
08 Jul 2015
BA opens up API on flight information
British Airways offers an open application programming interface (API) for flight information to encourage developers to create value-added travel applications Continue Reading
-
News
08 Jul 2015
MtGox chief Mark Karpeles arrested for fraud
Former chief Mark Karpeles is under arrest on suspicion of $1m fraud and involvement in the disappearance of 650,000 bitcoins Continue Reading
-
News
07 Jul 2015
Dashlane bullish about the future despite LastPass hack
Password management firm Dashlane is confident its business model will evolve and continue to be relevant even if passwords eventually disappear Continue Reading
-
E-Zine
07 Jul 2015
CW Europe – July 2015 Edition
The economy in central and eastern Europe (CEE) is starting to recover, which means investment in IT across the region is also starting to return. This issue of CW Europe investigates how the boost in IT is changing the role of the CIO, from supporting the business to driving its growth. Continue Reading
-
Feature
25 Jun 2015
Using data analytics to deliver more personalised customer service
Personalisation has been the goal for many retailers, but can the emergence of big data analytics be the solution they are looking for? Continue Reading
-
News
25 Jun 2015
Case study: Model railway company Hornby overhauls payments with Braintree
Hornby’s head of digital strategy explains how the firm chose Braintree as its online payments platform following its website migration last year Continue Reading
-
News
17 Jun 2015
Royal Bank of Scotland goes back to 1970s values with big data
RBS, once the world's largest bank, is using analytics technology to go back to the era of personal customer service Continue Reading
-
News
09 Jun 2015
Boots cuts 700 jobs in bid to restructure and improve tech
Cosmetics firm Boots has announced it will be cutting 700 non-store roles in an attempt to invest in technology and simplify back-office operations Continue Reading
-
News
09 Jun 2015
Case study: What the enterprise can learn from Etsy's DevOps strategy
Jon Cowie, operations engineer at online marketplace Etsy, advises enterprises on how to develop a DevOps-friendly business culture Continue Reading
-
News
08 Jun 2015
John Lewis incubator sees first round of second-year pitches
More than 20 startups have presented their pitches to John Lewis executives in the first round of this year’s Jlab accelerator Continue Reading
-
News
29 May 2015
Top six enterprise IT priorities in the Nordics
The future of enterprise IT looks bright in the Nordic region, with growing focus on datacentre investments, national cloud and automatisation Continue Reading
-
News
13 May 2015
Retailers still not delivering omni-channel experience, says Accenture
Research by Accenture finds customers think retailers could provide a more unified approach across all platforms Continue Reading
-
News
01 May 2015
Home Retail Group grows profits 15% with mobile and online channels
Mobile and online initiatives at Home Retail Group – parent company of Argos and Homebase – drove a 15% growth in its yearly operating profit Continue Reading
-
News
24 Apr 2015
Google reports 12% revenue increase
Google misses analysts' $17.5bn target but reports 3.7% profit increase through growth in mobile ad sales Continue Reading
-
E-Zine
24 Apr 2015
The National Trust's great IT renovation
In this week's Computer Weekly, we talk to the CIO of the National Trust, Sarah Flannigan, about her £40m IT strategy to transform one of the UK's favourite charities. We examine best practice in how to set up applications on Amazon Web Services. And we talk to a UK challenger bank about how technology will shake up the sector. Read the issue now. Continue Reading
-
News
24 Apr 2015
Poor customer engagement at banks opens door to competitors
Customer experience levels at banks have failed to improve for the second year in a row and customers are more likely than ever to leave their bank Continue Reading
-
News
16 Apr 2015
Retailers should think of consumers as “omni-customers”, says OVS Spa
Retailers should refocus their strategy to treat consumers as “omni-customers”, according to the director of e-commerce for Italian brand OVS Spa Continue Reading
-
News
07 Apr 2015
Over-the-top services worth $14bn to carriers by 2020
A study conducted by Juniper Research suggests that content paid for by carrier billing will be a lucrative money-spinner for communications providers Continue Reading
-
News
31 Mar 2015
IT is more important than marketing for banks
IT spending will grow at the expense of other areas such as marketing as optimism in financial services increases Continue Reading
-
News
19 Mar 2015
BIS sets out to assist development of digital sharing economy
The government has set out a number of proposals to assist in the development of the £9bn trade body Sharing Economy UK Continue Reading
-
News
19 Mar 2015
Current account comparison from Gocompare announced in Budget 2015
The government used the Budget to announce changes in the banking sector that will increase consumer and business choice Continue Reading
-
News
18 Mar 2015
Red Nose Day 2015: How Comic Relief used cloud to bank a record £78m
Comic Relief CTO Zenon Hannick explains how the charity used cloud to process a record number of donations during Red Nose Day 2015 Continue Reading
-
News
13 Mar 2015
IBM could create blockchain-based digital payments infrastructure for central banks
IBM has held informal talks with some central banks about building an infrastructure that can provide them with bitcoin-like digital payments systems Continue Reading
-
News
06 Mar 2015
Sharing Economy UK launched to champion digital businesses
New trade body brings together digital businesses that encourage consumer and business asset-sharing, such as Airbnb and ZipCar Continue Reading
-
News
04 Mar 2015
Latest new UK bank launches virtually
Challenger financial services firm Charter Savings Bank has been launched, taking advantage of the lower cost of a virtual presence Continue Reading
-
News
24 Feb 2015
UK consumers lack confidence in data protection, study finds
UK consumers do not believe businesses or governments do enough to protect their data, according to to Symantec’s State of Privacy report Continue Reading
-
News
19 Feb 2015
CIO interview: Paul Coby, IT director, John Lewis Partnership
Technology is an essential ingredient to the success of John Lewis, and the retailer is ploughing £100m into IT initiatives in 2015 Continue Reading
-
News
10 Feb 2015
Why peer-to-peer lending is such a threat to banks
Consumer trust for finance firms has never been high, and since the financial turmoil at the end of the previous decade it has reached rock bottom Continue Reading
-
News
09 Feb 2015
The more IT changes, the more technology issues remain the same
In the early 2000s Nigel Beighton was CTO at Lastminute.com. Yet, 15 years on, he says the technology issues he faced then have changed little Continue Reading
-
News
06 Feb 2015
Sweeping trend towards digital banking forces RBS branch closures
Royal Bank of Scotland "taken aback" by ever-increasing take-up of digital banking and announces additional branch closures across UK Continue Reading
-
News
05 Feb 2015
FCC’s Tom Wheeler offers up net neutrality plan
The Federal Communications Commission (FCC) may rule in favour of a strong regulatory environment to preserve the open internet Continue Reading
-
Opinion
04 Feb 2015
Disrupted everything: How Google will change our world
While Apple could be the first company to hit a $1tn valuation, Google could be first to hit a $2tn market cap. But how will it get there? Continue Reading
-
News
30 Jan 2015
Media industry operates on a shoestring IT budget, says BT
The media industry struggles to invest in technology, because investors are concerned with making new television and film content Continue Reading
-
News
30 Jan 2015
Scotland sees startup growth, but Wales lags behind
Scotland’s technology sector has seen a large growth in startup companies since 2009 Continue Reading
-
News
27 Jan 2015
Harrods invests in digital to entice customers
Harrods is investing in digital screen and publishing technologies to engage with its customers Continue Reading
-
News
27 Jan 2015
Halifax launches online banking for children
Halifax has launched an online banking service aimed at helping 11 to 15-year-olds better manage their money Continue Reading
-
News
26 Jan 2015
Future of parliament report calls for digital engagement and online voting
A report outlines how parliament should embrace digital technology to be more transparent, inclusive and better able to engage the public Continue Reading
-
News
22 Jan 2015
Developing software for smartwatches - how Hailo approached the problem
One of the developers for black cab booking app Hailo talks about the challenges of developing for wearables such as smartwatches Continue Reading
-
News
21 Jan 2015
Cancer Research UK trials contactless donations
Cancer Research UK installs four smart charity shop windows to enable contactless donations Continue Reading
-
News
21 Jan 2015
UK leads in global ranking of social open data sharing
The UK has been named the number one country to use open data for social and economic benefit Continue Reading
-
News
20 Jan 2015
Younger users prefer biometrics to passwords
Younger bank customers would rather use biometrics than PINs and passwords for security, according to Visa Europe Continue Reading
-
News
19 Jan 2015
HMRC trials Gov.uk Verify in busiest month of the year
Her Majesty’s Revenue & Customs is to trial the government’s Verify identity assurance scheme in its busiest month Continue Reading
-
Photo Story
14 Jan 2015
NRF 2015: how retailers are using technology to engage with customers
The National Retail Federation (NRF) conference 2015 took place in New York City between 11-14 January and Computer Weekly was on the ground reporting on all the trends from the show Continue Reading
-
News
14 Jan 2015
Tesco embarks on image recognition technology for product placement
Tesco is looking to pilot image recognition software to improve product placement in its stores Continue Reading
-
News
13 Jan 2015
Atom Bank could be first real threat to traditional banks
Digital-only bank could be the first real challenge to high street banks if it turns its low-cost operating advantage into better rates for customers Continue Reading
-
News
13 Jan 2015
Technology should complement traditional merchandising, says Hershey’s
Retailers adopting innovative technology need to consider how it might affect traditional ways of merchandising at the point of sale Continue Reading
-
Photo Story
13 Jan 2015
International CES 2015: The themes at the biggest tech show of the year
This Computer Weekly photo story explores the themes of this year's 2015 International Consumer Electronics Show held by CEA in Las Vegas. Continue Reading
-
News
13 Jan 2015
Levi Strauss & Co thinks mobile first
Levi Strauss & Co, the company known for Levi’s denim jeans, is thinking mobile first as part of its omni-channel retailing strategy Continue Reading
-
News
13 Jan 2015
John Lewis to trial location technology for click and collect
John Lewis plans to trial a micro-location technology to improve its click and collect service Continue Reading
-
News
07 Jan 2015
Alibaba bank and WeBank show Google and Facebook the way
Technology can drive traditional banks to reform, says Chinese premier Li Keqiang at the launch of China’s first online-only bank Continue Reading
-
News
24 Dec 2014
Quiksilver expands e-commerce and sees 65% increase in revenue
Sports brand Quiksilver has seen a 65% increase in revenue after expanding its cloud-based e-commerce platform Continue Reading
-
News
23 Dec 2014
Why are retailers breaking online delivery promises?
The Christmas period has seen a wave of UK retailers’ technology failing to meet the basic needs of customers Continue Reading
-
News
17 Dec 2014
Fears over the IT security of new banks are overblown
Challenger banks such as PayPal are perceived to be less secure than traditional banks when protecting personal data. But is this the case? Continue Reading
-
News
17 Dec 2014
Technology needed to help ambulance services cope with increased demand
The future of the ambulance and emergencies services needs more investment in networking Continue Reading
-
News
09 Dec 2014
Digital governments meet in London to commit to best practices
Digital governments from across the world are meeting in London today as part of the inaugural D5 summit Continue Reading
-
News
08 Dec 2014
M&S turns to predictive analytics to keep shelves stocked over Christmas
Marks & Spencer is using predictive analytics to keep shelves stocked with mince pies and turkeys over Christmas. Continue Reading
-
Photo Story
03 Dec 2014
Computer Weekly UKtech50: Rising Stars 2014
Chosen by the Computer Weekly team from people we’ve met over the past 12 months, here are our five rising stars of 2014 Continue Reading
-
News
03 Dec 2014
CIO Interview: Dustan Steer, IT director, Ted Baker
Dustan Steer, IT director for clothes brand Ted Baker, talks about upgrading the company's enterprise resource planning system Continue Reading
-
News
27 Nov 2014
CIO interview: Jon Rudoe, digital and technology director, Sainsbury’s
While supermarkets all over the UK are facing challenging times ahead of them, Sainsbury's is taking its technology and innovation into its own hands by developing digital products for its customers. Continue Reading
-
Feature
27 Nov 2014
In-store retail experience evolves with the demands of tech-savvy shoppers
The increasing demands of today's "always-connected" shoppers are redefining the in-store buying experience Continue Reading
-
News
25 Nov 2014
Pressure on Universal Credit’s digital service mounts as testing begins
Risks remain for Universal Credit as DWP continues its twin-track gradual roll-out of live and digital services Continue Reading
-
Feature
25 Nov 2014
How the development of standards will affect the internet of things
As the internet of things (IoT) grows, so will the number of applications developed to control internet-connected devices and objects Continue Reading
-
News
20 Nov 2014
Former Allied Irish COO to launch iTunes-style bank
Former Allied Irish Bank COO Anne Boden is to create digital bank in 2015, with the aim of changing banking in the same way Apple changed music Continue Reading
-
News
19 Nov 2014
Asda opens technology centre in Leeds
Asda opens a technology centre in its Leeds head office to provide a more streamlined service for online customers Continue Reading
-
News
18 Nov 2014
Worldpay processes billionth contactless payment
Supermarkets account for most contactless payments as payments company Worldpay processes its billionth contactless payment Continue Reading