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8 November 2016
The march of the robot workers
In this week’s Computer Weekly, we look at how artificial intelligence is being used to automate existing jobs, including roles as varied as IT administrators and customer service agents. Capital One’s European CIO talks about how to create an agile business. And we offer tips on how to deal with an Oracle software audit. Read the issue now.
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Features in this issue
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AI set to replace traditional IT administrators
Demand for higher levels of availability will lead to increased use of automation. Over time, many IT roles will be taken over by intelligent algorithms
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Interview: How Swedish bank prepared robot for customer services
SEB bank is currently integrating artificial intelligence into its customer services channels, following an internal trial of the technology
