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12 May 2020
Will the NHS’s Covid-19 contact-tracing app work?
In this week’s Computer Weekly, we get the expert reaction to find out if the NHS contact-tracing app will work. Staying close to clients is crucial through lockdown – we look at the importance of customer experience management. And imagine implementing a digital transformation plan in two weeks – one CIO explains how he did it. Read the issue now.
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Features in this issue
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UK contact-tracing app developers hit back at effectiveness and privacy doubts
Pre-eminent scientists continue to defend NHS contact-tracing app from criticism of its effectiveness and the use of centralised data gathering
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Customer experience software can help companies weather the Covid-19 storm
Advanced customer experience software can help companies weather the current Covid-19 storm, as well as build resilience. Marks & Spencer is one firm exploring the technology
