E-commerce technology
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Opinion
20 Sep 2023
The most important law you’ve never heard of - the Electronic Trade Documents Act
The UK's Electronic Trade Documents Act has come into force, and it promises to make international trading easier, cheaper, faster and greener - but only if companies and government adopt its measures Continue Reading
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Opinion
19 Sep 2023
Ending the online fraud epidemic
A different approach to managing personal data across the web is possible - and it could minimise online fraud, boost e-commerce, and help make the web more secure. So why isn't the government doing it? Continue Reading
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News
11 Oct 2022
Wayfair shutters datacentres and ends hybrid cloud strategy with Google Cloud move
Online home furnishings retailer Wayfair has completed a 16-month datacentre shutdown project that has seen it migrate all its applications and workloads to the Google Cloud Continue Reading
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Feature
10 Oct 2022
Online marketplace momentum ushers in new era for retailers
Superdrug is the latest in a growing list of retailers to launch its own online marketplace, joining B&Q, Boots and others in driving a new era for UK retail Continue Reading
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Feature
10 Oct 2022
Morrisons joins the fast-growing retail media movement
More retailers are becoming publishers as they realise the potential of their online assets, helping to fuel a new fast-growth segment of digital marketing – and Morrisons is no exception Continue Reading
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News
06 Oct 2022
EU rolling out measures for online safety and AI liability
The European Council has approved the passage of the Digital Services Act to protect people’s rights online, while the European Commission has announced proposals to help those negatively affected by artificial intelligence to claim compensation Continue Reading
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News
06 Oct 2022
JPMorgan’s UK digital bank app outage locks customers out
App-based Chase Bank suffered tech outage that left customers unable to access its services Continue Reading
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News
03 Oct 2022
Security regulation cuts online payment fraud at 73% of retailers
New online payments security standard, Strong Customer Authentication (SCA), sees immediate fall in fraudulent payments to retailers Continue Reading
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News
29 Sep 2022
Cost-of-living crisis could spur fintech adoption
The cost-of-living crisis could have a similar impact on fintech and digital banking as the Covid-19 pandemic did, inducing further innovation in the fintech sector Continue Reading
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News
28 Sep 2022
Online Safety Bill needs complete overhaul, say rights groups
Civil society groups write to new digital minister to challenge various aspects of the upcoming Online Safety Bill, which they say threatens rights to privacy and freedom of expression Continue Reading
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Feature
28 Sep 2022
How the pandemic accelerated tech adoption in hospitality
The pandemic led to technology adoption across several sectors, with hospitality being no exception Continue Reading
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News
22 Sep 2022
American Express recruiting thousands of tech professionals
Amex will add 5,000 IT professionals to its workforce in 2022 as digital products and services become the staple of the finance sector Continue Reading
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News
21 Sep 2022
European Central Bank working on prototypes of digital Euro interfaces
European Central Bank’s digital Euro investigation phase is at the point of developing and testing systems that might interface with consumers Continue Reading
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20 Sep 2022
Pandemic turns e-commerce doubters into believers
Notable UK retail e-commerce avoiders Primark, B&M and Poundland are now online players. We assess their digital approaches. Continue Reading
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E-Zine
20 Sep 2022
A gold medal performance for networking
In this week’s Computer Weekly, we find out how the IT team behind the 2022 Commonwealth Games in Birmingham delivered a winning performance. We also look at how the centuries-old London insurance market is going digital, thanks to Lloyd’s of London. And we find out how low-cost high street stores succumbed to the inevitable and are going online. Read the issue now. Continue Reading
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E-Zine
09 Sep 2022
CW Europe: Why Russia could become the world’s biggest market for illegal IT
Faced with international sanctions and the departure of many global IT suppliers from Russia, companies there are seeking alternative, and sometimes illegal, routes to access IT products. Also read how new requirements are driving scientists and engineers in Europe back to the lab to start developing 6G technology. Continue Reading
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Tip
01 Sep 2022
How to create an e-commerce content strategy to improve sales
A content strategy that includes headless CMS, useful product information and visuals can draw the customer's focus to your product and improve your sales. Continue Reading
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Tip
24 Aug 2022
Top 10 e-commerce software companies
E-commerce platforms can help organizations design and operate engaging online shops. Companies like SAP have offerings for large enterprises, whereas GoDaddy and Wix target SMBs. Continue Reading
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Tip
16 Aug 2022
Key steps for an e-commerce planning process
E-commerce can help organizations grow their business online, but the venture brings the most success if planned properly. These steps can start organizations on the right path. Continue Reading
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News
16 Aug 2022
Older customers prefer phone calls to chatbots
Businesses are increasingly adopting customer-facing digital technologies, but the older generation are not so keen to embrace tech Continue Reading
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News
12 Aug 2022
UK Amazon workers stage series of wildcat strikes over pay offers
Amazon warehouse workers across the UK have organised a series of spontaneous strike actions after the e-commerce giant’s management offered them pay rises between 35p and 50p Continue Reading
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News
10 Aug 2022
Online retail sales see year-on-year drop of 2.3% in July 2022
Despite another year-on-year drop in online retail sales in July, the fall is smaller than those seen in previous months of 2022 as online sales decline slows Continue Reading
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Tip
05 Aug 2022
How to make a successful e-commerce website
E-commerce sites can offer a high ROI because they require less investment than physical stores. However, they may fail to generate revenue without proper design and marketing. Continue Reading
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News
05 Aug 2022
Inside Bukalapak’s cloud strategy
Indonesian e-commerce unicorn Bukalapak’s multicloud strategy, underpinned by the use of microservices and DevOps, has enabled it to meet the diverse needs of its users while addressing business requirements Continue Reading
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Opinion
04 Aug 2022
Reimagining ethical digital technology
With ever-increasing digitisation leading to greater dependence on a range of digital technologies, enterprises need to urgently look at how they can incorporate ethical and social considerations into the tech they develop Continue Reading
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Feature
01 Aug 2022
Mapping out the rise in checkout-free shopping
There has been a boom in the number of checkout-free stores globally, but will that growth continue and which retailers are interested? Continue Reading
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News
28 Jul 2022
Ocado revenue drops despite distribution centre successes
Ocado has spent the past six months rolling out new customer fulfilment centres and signing partners for its smart platform, but the cost-of-living crisis still sees revenue taking a hit Continue Reading
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News
26 Jul 2022
Ducktail infostealer targets Facebook Business users
Newly uncovered Ducktail operation targets individuals with access to Facebook Business service and tries to steal their accounts Continue Reading
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Blog Post
20 Jul 2022
Can ‘low code, no code’ close the commerce skills gap?
GUEST BLOG: In this guest blog post Conor Barr, CPO of retail integration platform Patchworks, discusses whether low or no code could help those low on tech skills to excel in the e-commerce ... Continue Reading
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News
19 Jul 2022
UK fintech outperforms global sector
Investment in UK fintech continues to increase, outpacing a flat global sector, according to Innovate Finance Continue Reading
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E-Zine
19 Jul 2022
Tracking the rise of homeworking across the UK
In this week’s Computer Weekly, new figures show that homeworking has more than doubled in the UK due to the pandemic – we look at the regional differences. The pressure is growing on cyber security teams – we analyse the expert advice on how to avoid staff burnout and lost talent. And we examine the important role that tech startups play in the rapid growth of Amazon Web Services. Read the issue now. Continue Reading
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Feature
11 Jul 2022
Retailers choose from menu of mobile apps to help reduce food waste
Supermarkets, convenience stores and coffee shops are among the retailers connecting with mobile apps and tech firms to drive down the wastage of food Continue Reading
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Feature
08 Jul 2022
Pandemic turns e-commerce doubters into believers
Notable UK retail e-commerce avoiders Primark, B&M and Poundland are now online players. But what are their respective digital approaches? Continue Reading
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News
08 Jul 2022
Ofcom publishes Online Safety Roadmap
The roadmap sets out how the online harms regulator will approach implementing the UK’s online safety regime, and tells tech firms to start preparing for the new rules Continue Reading
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News
07 Jul 2022
Deliciously Ella – how the brand adopted D2C during the pandemic
Plant-based brand Deliciously Ella did not intend to sell directly to customers, but shifting unsold stock during the pandemic opened digital doors for the brand Continue Reading
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News
06 Jul 2022
CIO interview: Carl Dawson, CIO, Asda
As the IT handover from Walmart looms, Asda CIO Carl Dawson explains how the business is renewing all of its technology, putting the retailer in the rare position of being able to start from scratch Continue Reading
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05 Jul 2022
Digital sprint is winner for Ribble Cycles
125-year-old bicycle manufacturer Ribble Cycles is transforming its business with digital innovations such as live streaming and online personalisation, as CDO Matthew Lawson explains. Continue Reading
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News
21 Jun 2022
Primark trials click & collect for children’s products
Predominantly offline brand Primark will be trialling click & collect orders for a select number of children’s products Continue Reading
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News
16 Jun 2022
Interpol arrests thousands in global cyber fraud crackdown
A two-month operation saw law enforcement agencies in 76 countries crack down on organised cyber fraud Continue Reading
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Feature
14 Jun 2022
Retail’s IT talent search intensifies
Retailers from different sectors are on the hunt to fill similar IT job roles, but are all finding different ways to source the sought-after talent Continue Reading
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News
10 Jun 2022
Former CEO explains how Dreams went from nightmare to fantasy
In 2013, Mike Logue joined Dreams after it had been saved from administration – he explains how data and communication rebuilt the business Continue Reading
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Answer
08 Jun 2022
What IT skills are required for e-commerce?
While e-commerce involves a lot of marketing and sales, it also requires IT expertise to keep platforms running. Explore seven technical skills needed for e-commerce platforms. Continue Reading
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News
07 Jun 2022
CDO interview: Matthew Lawson, chief digital officer, Ribble Cycles
The 125-year-old bicycle manufacturer is transforming its business with digital innovations such as live streaming and online personalisation Continue Reading
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News
07 Jun 2022
CIO interview: Lee Cowie, chief technology officer, Merlin Entertainments
The theme park giant faced an enormous challenge during Covid with its venues closed, but digital technology came to the rescue and is now opening up new opportunities Continue Reading
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News
27 May 2022
Amazon shareholders vote down audit of warehouse work conditions
Shareholders reject proposal calling for an independent audit of Amazon’s working conditions during the company’s annual general meeting Continue Reading
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News
24 May 2022
JPMorgan’s UK digital retail bank reaches half-million customer mark
Chase Bank in the UK has already reached the half-million customer mark, but expects a profit to be some years away Continue Reading
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News
24 May 2022
Fintech unicorn Klarna to cut 10% of staff amid global shocks
Fintech unicorn to slash jobs in reaction to global economic shocks signalling challenges in the financial technology sector Continue Reading
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News
19 May 2022
Relentless branch closures at Lloyds Bank continue as digital banking takes hold
UK bank branches are being shuttered in large numbers as consumers choose online banking, with Lloyds Banking Group announcing more closures Continue Reading
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News
13 May 2022
Amazon shareholders to vote on audit of working conditions
Amazon shareholders will vote on whether the company has to conduct an independent audit on the working conditions and treatment of its warehouse workers, following the e-commerce giant’s unsuccessful attempt to dismiss the proposal Continue Reading
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News
12 May 2022
Fashion tech investment grew 66% during pandemic
As the pandemic caused an increase in online shopping, fashion businesses began investing in technology to help them match customer demand Continue Reading
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News
11 May 2022
CyberUK 22: Data-sharing service to protect public from scams
A new data-sharing service set up by the NCSC and industry partners will give ISPs access to real-time threat data that they can use to block fraudulent websites Continue Reading
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News
11 May 2022
Nationwide stops thousands more attempted frauds with Strong Customer Authentication
Nationwide Building Society is blocking an additional 2000 attempted online shopping frauds a month through extra checks Continue Reading
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News
10 May 2022
European retailers see embedded finance as a revenue builder
Retailers and e-commerce businesses are working with tech suppliers to embed financial products and services in their customer offerings Continue Reading
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News
06 May 2022
UK digital markets regulator to be given statutory powers
Digital Markets Unit will be put on statutory footing by UK government to ensure technology giants do not abuse market power, but announcement comes with no clear indication of when legislation will be introduced Continue Reading
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News
06 May 2022
John Lewis to hire more than 150 tech workers
As the retail group continues its drive to digitise, the John Lewis Partnership is aiming to hire more than 150 tech workers Continue Reading
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News
28 Apr 2022
Naver outlines global AI ambitions
South Korean internet giant Naver has built a global research network to advance and apply its artificial intelligence capabilities across its services Continue Reading
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News
28 Apr 2022
Sanders calls on Biden to cut off federal contracts with Amazon
In an open letter, senator Bernie Sanders urges the US president to fulfil a campaign promise to stop union-busting companies from winning federal government contracts Continue Reading
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Blog Post
25 Apr 2022
How the e-commerce boom is transforming store tech
GUEST BLOG: In this contributed blog post, VP of strategy at Aptos, Nikki Baird, explains the ways in which e-commerce is transforming in-store tech and disrupting point of sale (POS). Here are ... Continue Reading
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News
22 Apr 2022
Asda adopts Workday as part of digital transformation
As Asda undergoes a digital transformation as part of its separation from Walmart, the supermarket has adopted Workday to manage its 140,000 employees Continue Reading
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Feature
13 Apr 2022
Using technology to reinvent stores
Technology is becoming an important part of the shopping experience at home, in stores and in-between, so how are retailers using technology to advance the store experience? Continue Reading
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E-Zine
12 Apr 2022
Disney combines digital, data and creativity to win advertising opportunities
In this week’s Computer Weekly, we talk to the executive vice-president for client and brand solutions at Disney Advertising Sales about how it is using data to subserve story-telling excellence. We delve into how rising energy costs negatively impacted the UK arm of Sungard Availability Services. And we look at the role of infrastructure as code in edge datacentres. Read the issue now. Continue Reading
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Opinion
07 Apr 2022
Online Safety Bill: Collaborating to make the internet safer for all
The UK government's plan to regulate the internet and social media includes some positive and progressive measures – but by working with industry, a lot more could be achieved Continue Reading
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News
07 Apr 2022
Amazon workers defeat company to form first US union
Amazon warehouse workers in Staten Island, New York, have successfully formed the first union at the company, with organisers pledging to help their colleagues across the US do the same Continue Reading
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Feature
30 Mar 2022
Boots accelerates its digital accessibility journey
Boots is working with website accessibility software provider Recite Me to make its website more user-friendly and improve the customer experience Continue Reading
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News
29 Mar 2022
UK tech ecosystem reaches $1tn valuation
The onset of the Covid-19 pandemic prompted massive investment in the UK’s digital companies, which are collectively valued at $1tn Continue Reading
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News
28 Mar 2022
Most big businesses are taking up banking as a service
API-based banking services allow corporate customers to offer financial services without the need for heavy tech development or regulatory approval Continue Reading
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News
23 Mar 2022
Digital continues to deplete bank branch networks as Lloyds cuts 60 more
Lloyds Banking Group has stripped UK high streets of a further 60 branches as the take-up of digital banking continues Continue Reading
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News
17 Mar 2022
Value of contactless transactions doubles in two years
Almost £166bn was spent in the UK last year using contactless technology, compared with £80.5bn in 2019 Continue Reading
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News
16 Mar 2022
No end to UK bank branch closures as HSBC shuts 69 more
HSBC closes another 69 branches as customers continue to migrate to digital channels Continue Reading
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News
14 Mar 2022
‘Technical issues’ leave Post Office branches with ATM cash discrepancies
Discrepancies of up to £2,000 reported after an ‘IT change’ impacted more than 200 Post Office branches Continue Reading
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News
10 Mar 2022
Open banking’s next big thing could replace direct debits
Variable recurring payments could fuel the next stage of open banking take-up in the UK Continue Reading
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E-Zine
10 Mar 2022
CW Europe: Luxembourg sees big role in global fintech market
Read about Luxembourg’s aim to play a larger role in the rapidly growing global financial technology market. Also find out how a Siri-like digital assistant will automate the completion of government service requests in Estonia, and how drones can get life-saving equipment to heart attack victims in Sweden before emergency services can arrive on the scene. Continue Reading
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News
10 Mar 2022
Government to force tech firms to stop fraudsters using their platforms for scams
Changes to legislation will make social media and search engine firms responsible for preventing fraudsters using their platforms to commit crimes Continue Reading
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News
08 Mar 2022
Amazon resists independent audit of warehouse working conditions
Two shareholder proposals pushing for an independent audit of working conditions at Amazon are being challenged by the ecommerce giant, which claims it is a matter for management rather than shareholders Continue Reading
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Feature
02 Mar 2022
Ship from store: A pandemic retail trend that’s here to stay?
Shipping online orders from bricks and mortar stores looks set to be a pandemic trend that will stick around to form part of retail’s new normal Continue Reading
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Feature
01 Mar 2022
Retailers get business-critical IT and data management in order
Decathlon and Toolstation are among the retailers investing in new technology to support business-critical applications and better data management Continue Reading
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News
01 Mar 2022
Nationwide suffers payday payments outage
Nationwide customers were left unable to pay bills on payday as the building society suffered a software outage Continue Reading
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E-Zine
01 Mar 2022
Post Office Horizon scandal enters public conscience – at last
In this week’s Computer Weekly, 13 years after Computer Weekly first reported on flaws in the Post Office IT system, a public inquiry finally allows victims to reveal the devastating impact on their lives. Enterprises are starting to evaluate the uses of 5G. And we look at how SMEs have turned to e-commerce after the pandemic. Read the issue now. Continue Reading
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News
25 Feb 2022
H&M scheme looks to tackle issues affecting D&I in STEM
Retailer H&M launches its first ever STEM programme in the UK in a move to become a more diverse and inclusive organisation – and to tap into future tech talent Continue Reading
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News
22 Feb 2022
Sweden completes phase two of e-krona pilot
Sweden’s central bank is well into its second year of testing a new digital currency, but so far, no firm decision has been made by the government to adopt it Continue Reading
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News
21 Feb 2022
Amazon and Visa resolve UK credit card ban threat
Companies reach ‘broad, global agreement that includes the acceptance of Visa at all Amazon stores and sites’ Continue Reading
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News
18 Feb 2022
January 2022 saw low growth in online sales
Slow start to the year with minimal growth for online sales as pandemic drop-off has more people heading back to the highstreet Continue Reading
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News
15 Feb 2022
NatWest group shutters 32 more branches as digital shift continues
Banking group announces more branch closures as part of its digital transformation, but promises that no customers will be left behind Continue Reading
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News
11 Feb 2022
CMA secures final Privacy Sandbox guarantees from Google
The CMA has secured a final set of Privacy Sandbox commitments from Google relating to the proposed removal of third-party cookies from its Chrome browser Continue Reading
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News
11 Feb 2022
Operator 5G engagements increase by more than 50% in 2021
Research from mobile test and assurance services provider shows that standalone core, network cloudification and operational agility drive accelerating 5G roll-outs, with service assurance rapidly gathering pace Continue Reading
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Feature
10 Feb 2022
Retail’s staff engagement and happiness problem – can tech help?
Keeping staff engaged, motivated, connected and content is no easy task for retailers, but the industry is exploring new tools and techniques to improve the workplace Continue Reading
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News
09 Feb 2022
Minister defends digital economy legislation before Lords
A digital minister has said that the UK’s forthcoming digital markets legislation is ‘superior’ to similar efforts in the EU, but could not commit to a specific time frame for when it will be introduced to Parliament Continue Reading
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News
08 Feb 2022
UK fintech investment sees sevenfold increase in a year
UK fintech investment rose from $5.2bn in 2020 to $37.3bn in 2021, with 603 private equity, venture capital and merger and acquisition deals Continue Reading
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News
04 Feb 2022
Amazon to create 1,500 UK apprenticeships in 2022
Retail giant Amazon will be on the lookout for more than 1,000 UK apprentices this year, adding to the thousands of new hires it made in 2021 Continue Reading
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News
03 Feb 2022
UAE chooses Accenture to develop national payments platform
Consortium led by Accenture to build new payments infrastructure in the United Arab Emirates Continue Reading
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News
02 Feb 2022
Mechanism underlying cookie popups found in breach of GDPR
A fundamental element of the mechanism by which the advertising industry requests tracking consent from web users has been found in breach of the General Data Protection Regulation Continue Reading
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News
02 Feb 2022
Ikea hopes to fill 150 tech roles across Europe this year
Swedish furniture brand Ikea has plans to hire more than 150 tech and data workers across Europe in 2022 Continue Reading
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News
31 Jan 2022
UK has record year for tech IPOs in 2021
Tech companies represented 29% of all UK initial public offerings last year, raising a record $6.6bn Continue Reading
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Feature
28 Jan 2022
NRF review: What’s in store for retail tech in 2022?
What themes will we be seeing in the retail tech space over the next year according to the 2022 National Retail Federation’s Big Show? Continue Reading
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News
27 Jan 2022
Barclaycard customers increase contactless spending following limit rise
Barclaycard customers have increased their contactless card spending by 40% with most of their card payments using the technology Continue Reading
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News
27 Jan 2022
Bank account switching accelerates as consumers choose digital services
Surge in UK consumers changing current account providers is a sign that digital banking services are eating into the traditional sector Continue Reading
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News
20 Jan 2022
Advantages of traditional banks are weakening amid digital challenge, says FCA
Weakening of the advantages enjoyed by traditional banks over the years is “driven by digital innovation and changing consumer behaviour”, says regulator Continue Reading
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News
19 Jan 2022
Aldi launches grab-and-go test store in London
Discount supermarket brand Aldi has launched a checkout-free concept store in London to test contact-free shopping Continue Reading
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News
18 Jan 2022
Amazon puts UK Visa ban on hold
Online retail giant Amazon continues to allow UK Visa credit card payments as negotiations over fees with the card provider continue Continue Reading
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News
11 Jan 2022
Banks accused of neglecting customer security measures
Which? singles out Metro Bank, Virgin Money and TSB over insecure online banking processes Continue Reading
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E-Zine
11 Jan 2022
How Pepsi is taking digital to the max
In this week’s Computer Weekly, we talk to PepsiCo’s digital director about delivering innovation in customer experience. Our first buyer’s guide of 2022 examines hybrid cloud storage. And we find out how Arkwright and Granville from the BBC sitcom Open All Hours are inspiring retailers 40 years on. Read the issue now. Continue Reading
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10 Jan 2022
CIO interview: Mia Sorgi, director of digital product and experience, PepsiCo Europe
A trial project using gesture-based technology to help customers order in restaurants is just one example of the pioneering digital innovations being explored by food and drinks giant PepsiCo Continue Reading