E-commerce technology
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Feature
28 Sep 2023
Retailers and customers alike open to AI, but calls for caution
Retail-related studies into AI’s influence suggest its capabilities are welcome by the sector and shoppers alike – but tech leaders advise treading cautiously Continue Reading
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Opinion
25 Sep 2023
Insights from launching a developer-led bank
A software developer's approach to building a bank in the digital age. Continue Reading
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News
02 Dec 2016
Academics link payment card vulnerability to Tesco Bank cyber heist
UK academics uncover a vulnerability in online payment systems, which they say could have been used in the Tesco Bank cyber heist Continue Reading
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News
30 Nov 2016
Mastercard uses artificial intelligence for transaction approval
Mastercard is using artificial intelligence to reduce the number of transactions that are wrongly declined, while maintaining security Continue Reading
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News
24 Nov 2016
How InterContinental Hotels connects with real-time marketing
InterContinental Hotel Group’s European marketing manager, Charlie Aspey, tells Computer Weekly how the firm has deployed dynamic email marketing across all its hotel brands Continue Reading
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News
23 Nov 2016
Nationwide breaks norm and opens branch because of technology
Nationwide Building Society is bringing a bank branch back to Glastonbury to try out new technology on customers Continue Reading
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News
17 Nov 2016
Lending platform pioneer Zopa aims to become a UK bank
Zopa, the company that pioneered the peer-to-peer lending sector with its tech platform, looks to add more disruption to the retail banking market Continue Reading
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E-Zine
17 Nov 2016
CW Benelux: Mobile payments boom
In this quarter’s CW Benelux, we look at how a combination of the right technology and consumer acceptance is driving mobile commerce in the Netherlands. We also hear from the CIO of Brussels Airlines, which is transforming its business digitally through a strategy that links traditional IT with its customers through a digital skin, and the CIO of HR services provider Randstand Group Netherlands, for which technology is becoming crucial in its communication with clients and candidates. Read the issue now. Continue Reading
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E-Zine
15 Nov 2016
Counting the cost of financial cyber crime
In this week’s Computer Weekly, the cyber security of banks is under scrutiny after an attack on Tesco Bank leads to millions lost in fraudulent transactions. Our latest buyer’s guide, on server operating systems, looks at the new features in Windows Server 2016. And Coca-Cola explains how a move to the cloud is helping motivate staff. Read the issue now. Continue Reading
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E-Zine
08 Nov 2016
The march of the robot workers
In this week’s Computer Weekly, we look at how artificial intelligence is being used to automate existing jobs, including roles as varied as IT administrators and customer service agents. Capital One’s European CIO talks about how to create an agile business. And we offer tips on how to deal with an Oracle software audit. Read the issue now. Continue Reading
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News
01 Nov 2016
Insurers face same legacy system battle as retail banks
The biggest barrier to insurance companies adopting digital technology is their heavy reliance on legacy IT systems Continue Reading
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News
26 Oct 2016
John Lewis chooses three retail tech startups to receive 2016 JLab funding
Department store retailer John Lewis selects three retail tech startups to receive their share of the £200,000 JLab funding pot Continue Reading
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News
25 Oct 2016
Australian IT spending to be near A$85bn in 2017
Australian CIOs must plan digital platforms that can connect to customer and business networks – or risk losing customers Continue Reading
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News
25 Oct 2016
How collaboration will feature in the future of digital supermarkets
Morrisons’ new deal with Ocado has helped the supermarket chain expand its online capabilities, but will we see more collaboration between retailers and digital service providers in the future? Continue Reading
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E-Zine
25 Oct 2016
25 years of Linux
In this week’s Computer Weekly, 25 years after Linus Torvalds released the Linux kernel, we look at how the open-source operating system has influenced modern-day IT. Our new buyer’s guide covers the fast growing technology of object storage. And we examine the rise of corporate wireless networking. Read the issue now. Continue Reading
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News
25 Oct 2016
Insurers are joining fintech party
Insurers are held back from digital transformation by legacy systems, but insurance-focused IT startups offer them hope Continue Reading
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E-Zine
20 Oct 2016
Reinventing Bahrain’s Kanoo Group through digital technology
In this quarter’s CW Middle East ezine, we feature the IT journeys of three companies in the region with detailed analysis of recent IT projects that were designed to support business transformation in a changing world. We hear how Bahrain-based conglomerate Kanoo Group is dealing with a company-wide digital transformation, Zahid Group’s biggest-ever IT investment, and how Rotana Hotels is centralising security. Continue Reading
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News
14 Oct 2016
Retail websites riddled with security holes, researchers warn
Retailers urged to improve the security of their online stores amid a series of discoveries of cyber criminal campaigns to exploit vulnerabilities in retail websites Continue Reading
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News
13 Oct 2016
IT startups suffer from strict, out-of-date Dutch laws
The Netherlands government needs to ensure that legislation enables disruptive technology to flourish Continue Reading
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News
07 Oct 2016
Dunkin’ data – how one firm is going donuts for data analytics
The director of consumer technology and mobile for Dunkin’ Donuts explains how the retailer uses Splunk to manage customer satisfaction through data Continue Reading
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News
29 Sep 2016
Trust issues stifling digital economy growth, study shows
Businesses that have products and services based on trust have a significant opportunity to future-proof their business, but those who do not risk being side-lined, a study shows Continue Reading
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News
26 Sep 2016
Emirates Islamic bank and the Muslim finance revolution
The CIO at Dubai-based bank Emirates Islamic tells Computer Weekly how IT is supporting the company through industry change Continue Reading
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News
26 Sep 2016
Bangkok Airways takes customer service to the cloud
Airline is the latest Southeast Asian organisation to harness cloud-based software to improve customer services, deploying the Oracle Service Cloud Continue Reading
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News
22 Sep 2016
Pizza Hut Hong Kong rips up traditional CRM rule book
IT director of parent company Jardine Restaurant Group has transformed the way Pizza Hut interacts with customers in Hong Kong and plans the same in Myanmar and Vietnam Continue Reading
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News
13 Sep 2016
Banks and fintech firms respect each other, says HSBC boss
The relationship between banks and fintech companies has sweetened over the past five years with mutual respect evident, says HSBC boss Continue Reading
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News
29 Jul 2016
German digital bank Fidor acquired by French banking giant
Fidor CEO says merger with BPCE will allow challenger to continue its international expansion Continue Reading
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News
13 Jul 2016
Panera transforms digital infrastructure with Cisco
At Cisco Live in Las Vegas, Blaine Hurst from café chain Panera explained how he transformed the company’s infrastructure based on Cisco and Apple devices Continue Reading
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Opinion
12 Jul 2016
Was that it? Business as usual for fintechs after Brexit vote
Following the Brexit vote, Fintech Times editor Bird Lovegod describes how financial services IT startups are getting on with business as usual Continue Reading
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News
11 Jul 2016
Case study: Odeon goes to hybrid cloud for digital transformation
Odeon cinema chain reveals how it is using hybrid cloud to power its digital transformation and tackle competitive threats Continue Reading
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News
11 Jul 2016
Outdated IT limits retail gains from customer data
Legacy IT systems are making it more difficult for retailers to collect and use customer data to improve services Continue Reading
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News
05 Jul 2016
Virtual reality finds fans at Reading University
Professors at Reading University see virtual reality as an increasingly important research and teaching tool in science and arts subjects Continue Reading
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News
30 Jun 2016
Five retail-based startups head for 2016 Jlab incubator
Five of the 23 startups that pitched for a place on John Lewis’s 2016 startup programme will be spending the summer in the retailer’s Jlab accelerator Continue Reading
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News
15 Jun 2016
Salesforce gears up for e-commerce with Demandware deal
CRM and cloud platform software company Salesforce is set to acquire Demandware -- taking its cloud-commerce software offering with it Continue Reading
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News
14 Jun 2016
Tesco Bank partners with MasterCard to develop digital payments
Tesco’s retail bank has partnered with payment provider MasterCard to give customers more innovative digital payment methods Continue Reading
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News
13 Jun 2016
Singapore banks adopt voice biometrics for user authentication
Banks in Singapore are rolling out biometric technology to improve customer services by speeding up the authentication process Continue Reading
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News
13 Jun 2016
Nordic CIO interview: Johnny Bröms, Swedish fast-food chain Max Burger
The CIO of Swedish fast-food chain tells Computer Weekly how digital technology is increasing sales and supporting expansion Continue Reading
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News
26 May 2016
Nordic CIO interview: Petteri Naulapää, Stockmann
CIO of Finnish-listed international retailer tells Computer Weekly about the department store’s journey towards omnichannel Continue Reading
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News
19 May 2016
SuiteWorld 2016: The way retailers use ERP is shifting, taking on an external focus
NetSuite manager for commerce products looks at how consumers are forcing the retail world towards an experience-led business models Continue Reading
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News
12 May 2016
Future Retail Contest: Using tech to tackle retail’s biggest problems
IC Tomorrow’s Future Retail Contest aims to help the retail industry tackle some of its business issues by leveraging retail-focused startups Continue Reading
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E-Zine
12 May 2016
CW Nordics: May 2016
The Nordics is seen as a pioneer of the latest IT. The populations of the region are keen to try out new IT services and it has a large population of IT startups creating them. In banking, for example, the region is pushing the tech boundaries. One of the most overt changes digital technology has brought to people’s lives is how they do their day-to-day banking. Most developed economies are seeing the same trends: bank branches closing; people using cashless payments; and mobile phones becoming the most popular banking tools. But the Nordics could be a pioneer. In this quarter’s issue of CW Nordics, we feature a debate about whether Sweden, the region’s biggest economy, could become the first country in the world to go cashless. Continue Reading
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News
11 May 2016
Ebay sellers demand better broadband and mobile
A study of SME sellers conducted by eBay in the UK finds that many feel held back by poor broadband and mobile coverage Continue Reading
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News
09 May 2016
Singapore smart city chief delivers vision to the world
The Singapore government minister running the city state's smart nation project tells the world about the country’s smart nation vision Continue Reading
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Feature
09 May 2016
CW@50: From bricks to clicks – how technology has changed the shopping experience
As Computer Weekly prepares to celebrate its 50th anniversary, we look back at how retail has evolved from the small corner store of the 1960s to the omni-channel world of today Continue Reading
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News
28 Apr 2016
Payment card industry issues data security standard update
PCI DSS version 3.2 introduces six new requirements for compliance, some additional guidance and a raft of clarifications Continue Reading
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News
25 Apr 2016
Indonesian internet users turn to smartphones to go online
Organisations with a cyber footprint in Indonesia must understand most internet users in the country access online content and services on smartphones Continue Reading
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E-Zine
20 Apr 2016
CW Middle East – April to June 2016
The Middle East is undergoing great socio-political and economic change. While the economics of falling oil prices is driving business diversification in the region, the opening up of the Iranian economy looks set to boost demand. The IT industry is set to play a key role in the region's social and economic future. Continue Reading
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News
15 Apr 2016
E-commerce struggles for growth in Asean countries
Online retail market growth in the Asean nations remains slow but nonetheless significant, according to a survey of consumer habits in the region Continue Reading
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News
14 Apr 2016
Social media could be used to identify refugees, says fintech founder
A panel at the Innovate Finance Summit 2016 discussed ways refugees could access funds, including digital identities, smartphones and peer-to-peer applications Continue Reading
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News
05 Apr 2016
John Lewis launches 2016 round of accelerator programme Jlab
Retailer John Lewis launches the 2016 round of Jlab, a programme designed to bring innovation and disruption to the retail industry with technology startups Continue Reading
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News
29 Mar 2016
DNB to close 59 branches in Norway as online banking dominates
Norwegian bank DNB is closing branches and cutting jobs as more customers move to digital channels Continue Reading
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News
23 Mar 2016
Android Pay UK launch announced by Google
Google is entering the UK mobile phone payments market, with Android Pay expected to be available in months Continue Reading
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News
17 Mar 2016
Everyone should be a chief customer officer, says PetsPyjamas CEO
CEO of pet-friendly product company PetsPyjamas says the idea of the chief customer officer is redundant Continue Reading
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News
17 Mar 2016
Private mobile network powers Ocado’s robotic warehouse
Online supermarket Ocado rethinks 4G mobile technology to power a network of 1,000 robot workers operating in the grocer's 'hive' warehouse Continue Reading
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News
16 Mar 2016
Fintechs want to take one-third of traditional banks’ business
Banks know they could lose large chunks of business to fintech firms, but if the challengers have their way, it will be more than expected Continue Reading
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News
15 Mar 2016
Retailers are in the “dial up” stage of omni-channel
A Retail Business Technology Expo panel likened the current omni-channel movement to the dial-up stage of internet connectivity Continue Reading
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News
26 Feb 2016
Tech Nordic Advocates partners with Nordic Startup Conference
Tech Nordic Advocates, sister organisation of startup group Tech London Advocates, is partnering with the Nordic Startup Conference show in Copenhagen in March Continue Reading
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E-Zine
18 Feb 2016
CW Europe: February 2016
In Europe cloud is restricted and hybrid setups make use of local compute and storage. Continue Reading
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News
17 Feb 2016
Middle East telecoms operators face up to IoT smart city challenges
As smart city initiatives spring up in the Middle East, telecoms operators contend with the strain of the internet of things (IoT) on networks Continue Reading
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News
15 Feb 2016
'We stumbled on e-commerce,' says Ecco marketing head
Head of e-commerce at retailer Ecco Dana Schwartz explains how the firm’s transformational journey happened as a result of e-commerce adoption Continue Reading
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News
15 Feb 2016
Sweden’s NFT Ventures looks to Finland for fintech startups
Swedish startup fund that targets financial technology developers has expanded its reach into Finland Continue Reading
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News
11 Feb 2016
Digital internships in India with TCS now open to UK graduates
India’s biggest IT supplier, Tata Consultancy Services, plans to recruit 1,000 UK graduates for paid internships over the next four years Continue Reading
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Photo Story
10 Feb 2016
Future technology at the World Government Summit 2016
Delegates at the World Government Summit 2016 in Dubai discussed themes including the future role of governments, robotics and AI, smart cities, sustainable development, renewable energy and longevity. Continue Reading
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News
10 Feb 2016
Paym usage doubles every six months
Mobile payments provider says use of its mobile payments service is increasing by about four times each year Continue Reading
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News
26 Jan 2016
Could Sweden become the first cashless society?
Sweden is fast becoming a country where cash is on the periphery of payments, and some think it might be the first to become cashless Continue Reading
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News
25 Jan 2016
Social media exert influence on millennials' shopping habits
Consumers aged 18 to 34 are more likely to buy items based on what they see on social media sites such as Facebook, Twitter and YouTube Continue Reading
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News
23 Jan 2016
Lacking the digital skills to shop online costs consumers £744 a year
If consumers are not shopping online for the best deals, they could be missing out on hundreds of pounds of potential savings Continue Reading
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News
22 Jan 2016
NRF 2016: Shopping centres will become “platforms for experiences”, says Westfield co-CEO
As digital causes a shift towards “showrooming”, Westfield co-CEO claims shopping centres will become more experience-focused Continue Reading
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News
11 Jan 2016
Closer co-operation in Asean with ICT masterplan
Asean countries will work more closely together on the region’s latest plan for increasing the use and benefits of IT Continue Reading
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News
05 Jan 2016
HSBC suffers major online banking failure
HSBC customers unable to access online banking services as the UK bank suffers internal technical issue. Continue Reading
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News
05 Jan 2016
Nominet Trust 100 tech for good list: The organisations driving change
Nominet Trust releases its annual guide of 100 organisations across the globe using technology to drive positive change Continue Reading
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News
05 Jan 2016
Asean countries consider IoT for smart farming
Malaysia is leading the way when it comes to using internet of things technologies to improve agriculture Continue Reading
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News
17 Dec 2015
Mobile tech saves more carbon than it emits, says Carbon Trust
Use of mobile technology in Europe and North America is saving more than 180 million tonnes of carbon emissions a year, according to the Carbon Trust Continue Reading
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News
16 Dec 2015
Etihad Airways chooses Cognizant to support digital transformation
Airline aims to improve customer satisfaction by implementing programme of digital developments Continue Reading
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News
15 Dec 2015
Poundland launches e-commerce Christmas push with Rackspace managed support
Budget retailer has turned to Rackspace to ensure its first foray into online retail can withstand the seasonal rush Continue Reading
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News
07 Dec 2015
Australia launches plan to reduce reliance on natural resources
The Australian government has announced plans to reduce its dependency on industries that rely on natural resources and increase its activities in areas such as IT Continue Reading
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News
17 Nov 2015
Lack of digital skills is killing off startups, reveals Rakuten survey
A lack of digital skills is one of the main reasons so many startups in the UK are failing, study shows Continue Reading
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News
10 Nov 2015
Boris Johnson lobbies for stronger UK technology ties with Israel
Mayor of London Boris Johnson wants Israel’s “top tech talent” to come to London and strengthen the UK’s technology partnership with the country Continue Reading
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News
29 Oct 2015
M&S data breach forces retailer to temporarily suspend service
A glitch that allowed online customers to see each others' details forced retailer Mark & Spencer to take its website offline while it resolved the issue Continue Reading
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News
29 Oct 2015
Retailers will never have pure play, says Watchfinder founder
Founder of luxury second-hand watch reseller Watchfinder explains that retailers will never have an entirely online or offline business Continue Reading
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News
26 Oct 2015
Transforming Singapore Post through modern technology
When Singapore Post realised it had to change its business model to survive, it appointed its first CIO to front the technology transformation Continue Reading
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Photo Story
24 Oct 2015
Expo Milano 2015 – Powered by Accenture
This year, Accenture supported the universal exhibition in Milan showcasing technology with the theme ‘Feeding the Planet, Energy for Life’ Continue Reading
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Opinion
20 Oct 2015
The problem of smart cities and connectivity in the UK
Only once leaders develop a framework for local economic and societal development can the “smart city” buzz can evolve into “intelligent communities” Continue Reading
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News
19 Oct 2015
Amazon sues sellers using paid-for product reviews
Amazon’s brand is being damaged by "false, misleading and inauthentic" reviews – paid for by sellers – to lure buyers, the organisation says in a lawsuit Continue Reading
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News
15 Oct 2015
GDS payments platform Gov.uk Pay to start taking real payments
GDS launches beta version of payment system that aims to provide standardised electronic payments for public services Continue Reading
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News
13 Oct 2015
How easyJet uses digital to drive competitive advantage
The CIO and head of digital at easyJet tell Computer Weekly price is not the only way to gain competitive advantage in the airline industry Continue Reading
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News
08 Oct 2015
Travelex rewrites its digital strategy
Travelex’s digital transformation is based on short-term wins, long-term goals and disruption, according to its chief digital officer, Sean Cornwell Continue Reading
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News
06 Oct 2015
Amsterdam aims to become a top European startup hub
Amsterdam is selling itself to the startup community as a nice place to live with a high standard of living, and one that opens doors to the continent Continue Reading
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News
01 Oct 2015
JLab’s 2015 startups explain how the accelerator has helped them
Finalists of the John Lewis JLab accelerator explain what experience they have gained on the programme Continue Reading
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Feature
23 Sep 2015
Inside Taiwan: The engine room of the internet of things
Computer Weekly travelled to Taiwan to meet some of the tech companies that are quietly laying the foundations for the internet of things Continue Reading
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News
22 Sep 2015
Business leaders want better digital services from government, says research
A survey of corporate decision-makers suggests executives waste an average of five hours per week using outdated online public services Continue Reading
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News
18 Sep 2015
Fidor bank launches in the UK
Fidor bank launches its social media bank in the UK as the number of challenger financial services companies obtaining banking licences continues to rise Continue Reading
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News
15 Sep 2015
Why insurer Axa is entering the retail e-commerce market
Digitisation in insurance is usually associated with digital policy documents – but Axa is using technology to take a lateral approach to the indemnity business Continue Reading
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News
07 Sep 2015
Myanmar internet gets boost with content delivery network
Myanmar internet users will start benefiting from changes in the law that encourages foreign direct investment in communications infrastructures Continue Reading
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Feature
03 Sep 2015
Why Pegasystems' CEO, Alan Trefler, has learned to think smaller
Pegasystems has made its name supplying CRM, analytics and case management software to the world's largest companies. Now CEO Alan Trefler plans to use cloud computing to broaden Pega's appeal Continue Reading
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E-Zine
01 Sep 2015
Wearable technology proves its worth on the front line
In this week's Computer Weekly, we look at business applications for wearable technology. With hands-free police and military pilot projects already under way, wearable technology is set to make its mark in the enterprise in the near future. Read the issue now. Continue Reading
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News
24 Aug 2015
Spotify to update privacy policy after user protest
Some Spotify users are unhappy about new privacy policies that allow access to users’ photos, video, mobile device location, voice controls and contacts Continue Reading
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E-Zine
17 Aug 2015
Will digital government remain on course?
In this week's Computer Weekly, the UK government's digital chief has announced his shock departure, but what will it mean for the future of digital public services? Dell went back to a private company two years ago – has it proved to be a successful move? And our latest buyer's guide looks at big data appliances. Read the issue now. Continue Reading
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E-Zine
10 Aug 2015
Data unlocks personalised customer service
In this week's Computer Weekly, we examine how companies are starting to use big data analytics to deliver more personalised customer services. We talk to the government's IT procurement chief about improving public sector tech purchasing. And Volvo's CIO tells us how connected cars will reshape the automotive sector. Read the issue now. Continue Reading
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News
22 Jul 2015
Mobile operators must adapt data plans to address video boom
Over 52 million terabytes of data traffic will transit worldwide mobile networks this year alone, up by more than 50% on 2014, according to statistics from Gartner Continue Reading
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News
15 Jul 2015
Huawei to implement 4.5G network for Shanghai Disney
Huawei signs world’s first 4.5G network co-operation agreement to implement a smart city network at the Shanghai Disney resort Continue Reading
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News
14 Jul 2015
Vodafone scheme to help SMEs get online
Vodafone is to trial a series of digital workshops for SMEs aimed at equipping them with a stronger online presence Continue Reading
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News
08 Jul 2015
BA opens up API on flight information
British Airways offers an open application programming interface (API) for flight information to encourage developers to create value-added travel applications Continue Reading