E-commerce technology

Academics link payment card vulnerability to Tesco Bank cyber heist

UK academics uncover a vulnerability in online payment systems, which they say could have been used in the Tesco Bank cyber heist Continue Reading

Mastercard uses artificial intelligence for transaction approval

Mastercard is using artificial intelligence to reduce the number of transactions that are wrongly declined, while maintaining security Continue Reading

How InterContinental Hotels connects with real-time marketing

InterContinental Hotel Group’s European marketing manager, Charlie Aspey, tells Computer Weekly how the firm has deployed dynamic email marketing across all its hotel brands Continue Reading

Nationwide breaks norm and opens branch because of technology

Nationwide Building Society is bringing a bank branch back to Glastonbury to try out new technology on customers Continue Reading

Lending platform pioneer Zopa aims to become a UK bank

Zopa, the company that pioneered the peer-to-peer lending sector with its tech platform, looks to add more disruption to the retail banking market Continue Reading

CW Benelux: Mobile payments boom

In this quarter’s CW Benelux, we look at how a combination of the right technology and consumer acceptance is driving mobile commerce in the Netherlands. We also hear from the CIO of Brussels Airlines, which is transforming its business digitally through a strategy that links traditional IT with its customers through a digital skin, and the CIO of HR services provider Randstand Group Netherlands, for which technology is becoming crucial in its communication with clients and candidates. Read the issue now. Continue Reading

Counting the cost of financial cyber crime

In this week’s Computer Weekly, the cyber security of banks is under scrutiny after an attack on Tesco Bank leads to millions lost in fraudulent transactions. Our latest buyer’s guide, on server operating systems, looks at the new features in Windows Server 2016. And Coca-Cola explains how a move to the cloud is helping motivate staff. Read the issue now. Continue Reading

The march of the robot workers

In this week’s Computer Weekly, we look at how artificial intelligence is being used to automate existing jobs, including roles as varied as IT administrators and customer service agents. Capital One’s European CIO talks about how to create an agile business. And we offer tips on how to deal with an Oracle software audit. Read the issue now. Continue Reading

Insurers face same legacy system battle as retail banks

The biggest barrier to insurance companies adopting digital technology is their heavy reliance on legacy IT systems Continue Reading

John Lewis chooses three retail tech startups to receive 2016 JLab funding

Department store retailer John Lewis selects three retail tech startups to receive their share of the £200,000 JLab funding pot Continue Reading

Australian IT spending to be near A$85bn in 2017

Australian CIOs must plan digital platforms that can connect to customer and business networks – or risk losing customers Continue Reading

How collaboration will feature in the future of digital supermarkets

Morrisons’ new deal with Ocado has helped the supermarket chain expand its online capabilities, but will we see more collaboration between retailers and digital service providers in the future? Continue Reading

25 years of Linux

In this week’s Computer Weekly, 25 years after Linus Torvalds released the Linux kernel, we look at how the open-source operating system has influenced modern-day IT. Our new buyer’s guide covers the fast growing technology of object storage. And we examine the rise of corporate wireless networking. Read the issue now. Continue Reading

Insurers are joining fintech party

Insurers are held back from digital transformation by legacy systems, but insurance-focused IT startups offer them hope Continue Reading

Reinventing Bahrain’s Kanoo Group through digital technology

In this quarter’s CW Middle East ezine, we feature the IT journeys of three companies in the region with detailed analysis of recent IT projects that were designed to support business transformation in a changing world. We hear how Bahrain-based conglomerate Kanoo Group is dealing with a company-wide digital transformation, Zahid Group’s biggest-ever IT investment, and how Rotana Hotels is centralising security. Continue Reading

Retail websites riddled with security holes, researchers warn

Retailers urged to improve the security of their online stores amid a series of discoveries of cyber criminal campaigns to exploit vulnerabilities in retail websites Continue Reading

IT startups suffer from strict, out-of-date Dutch laws

The Netherlands government needs to ensure that legislation enables disruptive technology to flourish Continue Reading

Dunkin’ data – how one firm is going donuts for data analytics

The director of consumer technology and mobile for Dunkin’ Donuts explains how the retailer uses Splunk to manage customer satisfaction through data Continue Reading

Trust issues stifling digital economy growth, study shows

Businesses that have products and services based on trust have a significant opportunity to future-proof their business, but those who do not risk being side-lined, a study shows Continue Reading

Emirates Islamic bank and the Muslim finance revolution

The CIO at Dubai-based bank Emirates Islamic tells Computer Weekly how IT is supporting the company through industry change Continue Reading

Bangkok Airways takes customer service to the cloud

Airline is the latest Southeast Asian organisation to harness cloud-based software to improve customer services, deploying the Oracle Service Cloud Continue Reading

Pizza Hut Hong Kong rips up traditional CRM rule book

IT director of parent company Jardine Restaurant Group has transformed the way Pizza Hut interacts with customers in Hong Kong and plans the same in Myanmar and Vietnam Continue Reading

Banks and fintech firms respect each other, says HSBC boss

The relationship between banks and fintech companies has sweetened over the past five years with mutual respect evident, says HSBC boss Continue Reading

German digital bank Fidor acquired by French banking giant

Fidor CEO says merger with BPCE will allow challenger to continue its international expansion Continue Reading

Panera transforms digital infrastructure with Cisco

At Cisco Live in Las Vegas, Blaine Hurst from café chain Panera explained how he transformed the company’s infrastructure based on Cisco and Apple devices Continue Reading

Was that it? Business as usual for fintechs after Brexit vote

Following the Brexit vote, Fintech Times editor Bird Lovegod describes how financial services IT startups are getting on with business as usual Continue Reading

Case study: Odeon goes to hybrid cloud for digital transformation

Odeon cinema chain reveals how it is using hybrid cloud to power its digital transformation and tackle competitive threats Continue Reading

Outdated IT limits retail gains from customer data

Legacy IT systems are making it more difficult for retailers to collect and use customer data to improve services Continue Reading

Virtual reality finds fans at Reading University

Professors at Reading University see virtual reality as an increasingly important research and teaching tool in science and arts subjects Continue Reading

Five retail-based startups head for 2016 Jlab incubator

Five of the 23 startups that pitched for a place on John Lewis’s 2016 startup programme will be spending the summer in the retailer’s Jlab accelerator Continue Reading

Salesforce gears up for e-commerce with Demandware deal

CRM and cloud platform software company Salesforce is set to acquire Demandware -- taking its cloud-commerce software offering with it Continue Reading

Tesco Bank partners with MasterCard to develop digital payments

Tesco’s retail bank has partnered with payment provider MasterCard to give customers more innovative digital payment methods Continue Reading

Singapore banks adopt voice biometrics for user authentication

Banks in Singapore are rolling out biometric technology to improve customer services by speeding up the authentication process Continue Reading

Nordic CIO interview: Johnny Bröms, Swedish fast-food chain Max Burger

The CIO of Swedish fast-food chain tells Computer Weekly how digital technology is increasing sales and supporting expansion Continue Reading

Nordic CIO interview: Petteri Naulapää, Stockmann

CIO of Finnish-listed international retailer tells Computer Weekly about the department store’s journey towards omnichannel Continue Reading

SuiteWorld 2016: The way retailers use ERP is shifting, taking on an external focus

NetSuite manager for commerce products looks at how consumers are forcing the retail world towards an experience-led business models Continue Reading

Future Retail Contest: Using tech to tackle retail’s biggest problems

IC Tomorrow’s Future Retail Contest aims to help the retail industry tackle some of its business issues by leveraging retail-focused startups Continue Reading

CW Nordics: May 2016

The Nordics is seen as a pioneer of the latest IT. The populations of the region are keen to try out new IT services and it has a large population of IT startups creating them. In banking, for example, the region is pushing the tech boundaries. One of the most overt changes digital technology has brought to people’s lives is how they do their day-to-day banking. Most developed economies are seeing the same trends: bank branches closing; people using cashless payments; and mobile phones becoming the most popular banking tools. But the Nordics could be a pioneer. In this quarter’s issue of CW Nordics, we feature a debate about whether Sweden, the region’s biggest economy, could become the first country in the world to go cashless. Continue Reading

Ebay sellers demand better broadband and mobile

A study of SME sellers conducted by eBay in the UK finds that many feel held back by poor broadband and mobile coverage Continue Reading

Singapore smart city chief delivers vision to the world

The Singapore government minister running the city state's smart nation project tells the world about the country’s smart nation vision Continue Reading

CW@50: From bricks to clicks – how technology has changed the shopping experience

As Computer Weekly prepares to celebrate its 50th anniversary, we look back at how retail has evolved from the small corner store of the 1960s to the omni-channel world of today Continue Reading

Payment card industry issues data security standard update

PCI DSS version 3.2 introduces six new requirements for compliance, some additional guidance and a raft of clarifications Continue Reading

Indonesian internet users turn to smartphones to go online

Organisations with a cyber footprint in Indonesia must understand most internet users in the country access online content and services on smartphones Continue Reading

CW Middle East – April to June 2016

The Middle East is undergoing great socio-political and economic change. While the economics of falling oil prices is driving business diversification in the region, the opening up of the Iranian economy looks set to boost demand. The IT industry is set to play a key role in the region's social and economic future. Continue Reading

E-commerce struggles for growth in Asean countries

Online retail market growth in the Asean nations remains slow but nonetheless significant, according to a survey of consumer habits in the region Continue Reading

Social media could be used to identify refugees, says fintech founder

A panel at the Innovate Finance Summit 2016 discussed ways refugees could access funds, including digital identities, smartphones and peer-to-peer applications Continue Reading

John Lewis launches 2016 round of accelerator programme Jlab

Retailer John Lewis launches the 2016 round of Jlab, a programme designed to bring innovation and disruption to the retail industry with technology startups Continue Reading

DNB to close 59 branches in Norway as online banking dominates

Norwegian bank DNB is closing branches and cutting jobs as more customers move to digital channels Continue Reading

Android Pay UK launch announced by Google

Google is entering the UK mobile phone payments market, with Android Pay expected to be available in months Continue Reading

Everyone should be a chief customer officer, says PetsPyjamas CEO

CEO of pet-friendly product company PetsPyjamas says the idea of the chief customer officer is redundant Continue Reading

Private mobile network powers Ocado’s robotic warehouse

Online supermarket Ocado rethinks 4G mobile technology to power a network of 1,000 robot workers operating in the grocer's 'hive' warehouse Continue Reading

Fintechs want to take one-third of traditional banks’ business

Banks know they could lose large chunks of business to fintech firms, but if the challengers have their way, it will be more than expected Continue Reading

Retailers are in the “dial up” stage of omni-channel

A Retail Business Technology Expo panel likened the current omni-channel movement to the dial-up stage of internet connectivity Continue Reading

Tech Nordic Advocates partners with Nordic Startup Conference

Tech Nordic Advocates, sister organisation of startup group Tech London Advocates, is partnering with the Nordic Startup Conference show in Copenhagen in March Continue Reading

CW Europe: February 2016

In Europe cloud is restricted and hybrid setups make use of local compute and storage. Continue Reading

Middle East telecoms operators face up to IoT smart city challenges

As smart city initiatives spring up in the Middle East, telecoms operators contend with the strain of the internet of things (IoT) on networks Continue Reading

'We stumbled on e-commerce,' says Ecco marketing head

Head of e-commerce at retailer Ecco Dana Schwartz explains how the firm’s transformational journey happened as a result of e-commerce adoption Continue Reading

Sweden’s NFT Ventures looks to Finland for fintech startups

Swedish startup fund that targets financial technology developers has expanded its reach into Finland Continue Reading

Digital internships in India with TCS now open to UK graduates

India’s biggest IT supplier, Tata Consultancy Services, plans to recruit 1,000 UK graduates for paid internships over the next four years Continue Reading

Future technology at the World Government Summit 2016

Delegates at the World Government Summit 2016 in Dubai discussed themes including the future role of governments, robotics and AI, smart cities, sustainable development, renewable energy and longevity. Continue Reading

Paym usage doubles every six months

Mobile payments provider says use of its mobile payments service is increasing by about four times each year Continue Reading

Could Sweden become the first cashless society?

Sweden is fast becoming a country where cash is on the periphery of payments, and some think it might be the first to become cashless Continue Reading

Social media exert influence on millennials' shopping habits

Consumers aged 18 to 34 are more likely to buy items based on what they see on social media sites such as Facebook, Twitter and YouTube Continue Reading

Lacking the digital skills to shop online costs consumers £744 a year

If consumers are not shopping online for the best deals, they could be missing out on hundreds of pounds of potential savings Continue Reading

NRF 2016: Shopping centres will become “platforms for experiences”, says Westfield co-CEO

As digital causes a shift towards “showrooming”, Westfield co-CEO claims shopping centres will become more experience-focused Continue Reading

Closer co-operation in Asean with ICT masterplan

Asean countries will work more closely together on the region’s latest plan for increasing the use and benefits of IT Continue Reading

HSBC suffers major online banking failure

HSBC customers unable to access online banking services as the UK bank suffers internal technical issue. Continue Reading

Nominet Trust 100 tech for good list: The organisations driving change

Nominet Trust releases its annual guide of 100 organisations across the globe using technology to drive positive change Continue Reading

Asean countries consider IoT for smart farming

Malaysia is leading the way when it comes to using internet of things technologies to improve agriculture Continue Reading

Mobile tech saves more carbon than it emits, says Carbon Trust

Use of mobile technology in Europe and North America is saving more than 180 million tonnes of carbon emissions a year, according to the Carbon Trust Continue Reading

Etihad Airways chooses Cognizant to support digital transformation

Airline aims to improve customer satisfaction by implementing programme of digital developments Continue Reading

Poundland launches e-commerce Christmas push with Rackspace managed support

Budget retailer has turned to Rackspace to ensure its first foray into online retail can withstand the seasonal rush Continue Reading

Australia launches plan to reduce reliance on natural resources

The Australian government has announced plans to reduce its dependency on industries that rely on natural resources and increase its activities in areas such as IT Continue Reading

Lack of digital skills is killing off startups, reveals Rakuten survey

A lack of digital skills is one of the main reasons so many startups in the UK are failing, study shows Continue Reading

Boris Johnson lobbies for stronger UK technology ties with Israel

Mayor of London Boris Johnson wants Israel’s “top tech talent” to come to London and strengthen the UK’s technology partnership with the country Continue Reading

M&S data breach forces retailer to temporarily suspend service

A glitch that allowed online customers to see each others' details forced retailer Mark & Spencer to take its website offline while it resolved the issue Continue Reading

Retailers will never have pure play, says Watchfinder founder

Founder of luxury second-hand watch reseller Watchfinder explains that retailers will never have an entirely online or offline business Continue Reading

Transforming Singapore Post through modern technology

When Singapore Post realised it had to change its business model to survive, it appointed its first CIO to front the technology transformation Continue Reading

Expo Milano 2015 – Powered by Accenture

This year, Accenture supported the universal exhibition in Milan showcasing technology with the theme ‘Feeding the Planet, Energy for Life’ Continue Reading

The problem of smart cities and connectivity in the UK

Only once leaders develop a framework for local economic and societal development can the “smart city” buzz can evolve into “intelligent communities” Continue Reading

Amazon sues sellers using paid-for product reviews

Amazon’s brand is being damaged by "false, misleading and inauthentic" reviews – paid for by sellers – to lure buyers, the organisation says in a lawsuit Continue Reading

GDS payments platform Gov.uk Pay to start taking real payments

GDS launches beta version of payment system that aims to provide standardised electronic payments for public services Continue Reading

How easyJet uses digital to drive competitive advantage

The CIO and head of digital at easyJet tell Computer Weekly price is not the only way to gain competitive advantage in the airline industry Continue Reading

Travelex rewrites its digital strategy

Travelex’s digital transformation is based on short-term wins, long-term goals and disruption, according to its chief digital officer, Sean Cornwell Continue Reading

Amsterdam aims to become a top European startup hub

Amsterdam is selling itself to the startup community as a nice place to live with a high standard of living, and one that opens doors to the continent Continue Reading

JLab’s 2015 startups explain how the accelerator has helped them

Finalists of the John Lewis JLab accelerator explain what experience they have gained on the programme Continue Reading

Inside Taiwan: The engine room of the internet of things

Computer Weekly travelled to Taiwan to meet some of the tech companies that are quietly laying the foundations for the internet of things Continue Reading

Business leaders want better digital services from government, says research

A survey of corporate decision-makers suggests executives waste an average of five hours per week using outdated online public services Continue Reading

Fidor bank launches in the UK

Fidor bank launches its social media bank in the UK as the number of challenger financial services companies obtaining banking licences continues to rise Continue Reading

Why insurer Axa is entering the retail e-commerce market

Digitisation in insurance is usually associated with digital policy documents – but Axa is using technology to take a lateral approach to the indemnity business Continue Reading

Myanmar internet gets boost with content delivery network

Myanmar internet users will start benefiting from changes in the law that encourages foreign direct investment in communications infrastructures Continue Reading

Why Pegasystems' CEO, Alan Trefler, has learned to think smaller

Pegasystems has made its name supplying CRM, analytics and case management software to the world's largest companies. Now CEO Alan Trefler plans to use cloud computing to broaden Pega's appeal Continue Reading

Wearable technology proves its worth on the front line

In this week's Computer Weekly, we look at business applications for wearable technology. With hands-free police and military pilot projects already under way, wearable technology is set to make its mark in the enterprise in the near future. Read the issue now. Continue Reading

Spotify to update privacy policy after user protest

Some Spotify users are unhappy about new privacy policies that allow access to users’ photos, video, mobile device location, voice controls and contacts Continue Reading

Will digital government remain on course?

In this week's Computer Weekly, the UK government's digital chief has announced his shock departure, but what will it mean for the future of digital public services? Dell went back to a private company two years ago – has it proved to be a successful move? And our latest buyer's guide looks at big data appliances. Read the issue now. Continue Reading

Data unlocks personalised customer service

In this week's Computer Weekly, we examine how companies are starting to use big data analytics to deliver more personalised customer services. We talk to the government's IT procurement chief about improving public sector tech purchasing. And Volvo's CIO tells us how connected cars will reshape the automotive sector. Read the issue now. Continue Reading

Mobile operators must adapt data plans to address video boom

Over 52 million terabytes of data traffic will transit worldwide mobile networks this year alone, up by more than 50% on 2014, according to statistics from Gartner Continue Reading

Huawei to implement 4.5G network for Shanghai Disney

Huawei signs world’s first 4.5G network co-operation agreement to implement a smart city network at the Shanghai Disney resort Continue Reading

Vodafone scheme to help SMEs get online

Vodafone is to trial a series of digital workshops for SMEs aimed at equipping them with a stronger online presence Continue Reading

BA opens up API on flight information

British Airways offers an open application programming interface (API) for flight information to encourage developers to create value-added travel applications Continue Reading