Business intelligence software
Business intelligence (BI) is regularly rated as a top investment priority by CIOs. Smart use of business intelligence software, analytics and datawarehousing make sure that the right information is delivered to the right people, helping them to make better and more timely decisions. In this section, we analyse the latest trends and technologies for successful BI.
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Feature
09 May 2025
How GenAI-driven knowledge management can enhance customer experience
Generative AI’s use for knowledge management (KM) is growing in customer experience programmes, suggesting a new vocation for KM. We find out how Continue Reading
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Feature
08 May 2025
Early days for small language models and AI at the edge
Small language models could be more cost-effective to deploy than LLMs, offering greater privacy and performing specific tasks better. But is it too early for SLMs? Continue Reading
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Opinion
10 Nov 2023
As the jobs market evolves, maximise opportunities, mitigate AI risk
Heather Thomson, Director of Skills and Talent at The Data Lab urges society to keep calm and focus on the opportunities afforded by artificial intelligence Continue Reading
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E-Zine
09 Nov 2023
Heineken lets the data flow
In this month’s CW EMEA ezine, we find out about Heineken’s mission to make the most out of the data it holds through an enterprise-wide data ecosystem. We also look at how the UK has turned its back on the German government-funded Gaia-X data platform, why cyber experts are urging the EU to rethink vulnerability disclosure plans, and how the IT industry is responding to the software developer skills shortfall. Read the issue now. Continue Reading
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News
02 Nov 2023
How the UK crime agency repurposed Amazon cloud platform to analyse EncroChat cryptophone data
UK crime agency repurposed AWS-based analytics platform to triage EncroChat data and identify threats to life in messages sent on encrypted phone network Continue Reading
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News
30 Oct 2023
Devon County digitises with Unit4 ERP
Unit4 and Embridge Consulting have paired up to help Devon County Council digitise its organisation, data and services Continue Reading
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News
25 Oct 2023
Government-led Smart Data Discovery Challenge launched to stoke innovation
A government-led coalition has launched an open-call competition for ideas using smart data to help support individuals and small businesses, emulating open banking Continue Reading
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News
18 Oct 2023
Experts call for government to look beyond AI safety
Experts have warned there are far more near-term technology concerns than AI, such as facial recognition and the explosion of deepfakes Continue Reading
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News
18 Oct 2023
SuiteWorld 23: Oracle NetSuite pushes business efficiency by way of AI
Oracle NetSuite’s Evan Goldberg posited AI old and new as means for organisations to do more with fewer resources, speaking at the company’s annual global SuiteWorld conference in Las Vegas Continue Reading
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News
16 Oct 2023
Oracle’s Steve Miranda: Customers nearing inflection point with Fusion
In a Q&A with Computer Weekly at Oracle Open World, applications head Steve Miranda discussed how its customers are moving from project-driven to business-driven approaches, and how GenAI is for real Continue Reading
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Blog Post
05 Oct 2023
Infor new developer portal: A place to build ERP apps ‘upon’
It’s always important to define the level at which an enterprise software vendor operates. While some tech companies offer a service, some offer a suite, others specialise in an application (or set ... Continue Reading
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News
04 Oct 2023
Qualcomm looks to reshape digital world through spatial computing
Mobile tech giant announces new platforms, developed in close collaboration with Meta, to provide breakthrough performance in immersive applications such as mixed and augmented reality Continue Reading
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News
04 Oct 2023
ICO issues guidance on workplace surveillance
Guidance on employee monitoring covers how employers can conduct their digital surveillance lawfully, transparently and fairly, and warns against businesses intruding on their workers’ private lives Continue Reading
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News
02 Oct 2023
CDO interview: Lalo Luna, global head of strategy and insights, Heineken
The brewing giant is building a data ecosystem to bring new insights to the business and to make the most of emerging developments in artificial intelligence capabilities Continue Reading
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News
22 Sep 2023
Lords begin inquiry into large language models
Lords will examine the risks and opportunities of large language models and look at how government can effectively manage them in the coming years Continue Reading
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News
20 Sep 2023
Oracle CloudWorld 2023: Ellison heralds dawn of generative AI era
Oracle’s founder and chief technology officer, Larry Ellison, lends his heft to the generative AI vogue Continue Reading
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News
15 Sep 2023
Microsoft to offer Oracle cloud database on Azure
Oracle and Microsoft have trumpeted an expansion of their joint activity with the launch of Oracle Database@Azure. Microsoft will be the only other hyperscaler to offer OCI services Continue Reading
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News
12 Sep 2023
Ancient MoD IT systems could cause supply issues for frontline troops
Deliveries of inventory to the front line are being put at risk due to legacy IT systems and poor data, according to the National Audit Office Continue Reading
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News
11 Sep 2023
Salesforce and Zoom embrace ethical hackers. You should, too
Software companies Salesforce and Zoom discuss their successful bug bounty programmes, what they learned at a recent in-person hackathon in which they participated, and why others shouldn’t be scared of hackers Continue Reading
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News
31 Aug 2023
GenAI outranks cloud as business IT strategic priority
Enterprise Strategy Group research on the use cases for generative AI shows it as strategic for corporate IT, with impacts on customer experience, software development and IT Ops Continue Reading
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News
30 Aug 2023
Met police data platform deployed with data protection issues
Met Police deploys integrated record management system despite data protection ‘compliance issues' that would inhibit its ability to retrieve data, meet its statutory logging requirements, and respond to subject access requests Continue Reading
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Blog Post
24 Aug 2023
CIO perceptions of vendor AI marketing
With all the recent press coverage, it's not surprising to see IT vendors clamouring to message around their AI creds. In a survey by Freeform Dynamics and the CIO WaterCooler, a bunch of IT ... Continue Reading
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News
22 Aug 2023
Met Police data platform £64m over budget
A freedom of information request has revealed that the Met’s Connect integrated record management system is running tens of millions over budget, and has already generated more than 25,000 support requests so far Continue Reading
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News
18 Aug 2023
BSI launches sustainability-focused startup accelerator
Startups selected to participate in the BSI and Cambridge Institute of Sustainability Leadership’s joint sustainability startup accelerator are working in a diverse range of areas and using a variety of technologies to positively affect society Continue Reading
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News
09 Aug 2023
AI interview: Krystal Kauffman, lead organiser, Turkopticon
Remote Mechanical Turk workers are responsible for training artificial intelligence algorithms and completing other data-related business processes - we hear about the workplace issues they face Continue Reading
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News
08 Aug 2023
Pentland Brands marshals Google BigQuery to improve customer insight
The name behind Speedo, Berghaus, Canterbury of New Zealand and Kickers turns to Google BigQuery to improve customer data understanding Continue Reading
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News
08 Aug 2023
Workplace monitoring needs worker consent, says select committee
Employers looking to monitor their employees through connected devices should only to so with the consent of those affected due to negative impacts such surveillance can have on work intensification and mental health Continue Reading
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News
04 Aug 2023
Amazon CEO cites enterprise shift in cloud spending priorities for upbeat Q2 results
After a succession of downbeat quarterly results, Amazon's Q2 figures suggest a return to form Continue Reading
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News
28 Jul 2023
ServiceNow Q2 2023: 23% year-on-year growth with GenAI to fore
ServiceNow has announced second-quarter 2023 revenue of $2.15bn, up 23% on the same quarter in 2022. The digital workflows automation supplier stressed GenAI developments and partnerships Continue Reading
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Opinion
24 Jul 2023
Privacy and participation – technologies to open data for innovation
The Open Data Institute has launched Privacy Enhancing Technologies (PETs) and participatory data programmes. The ODI’s Calum Inverarity explains why they matter Continue Reading
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Feature
21 Jul 2023
HR software and strategies to combat staff attrition
While there is no simple technological solution to the problem of staff attrition, a combination of management strategies and business applications can improve engagement and retention Continue Reading
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Feature
11 Jul 2023
How to assess and stem digital transformation failures
Digital transformation projects have bred a litany of failure. How can this tendency be reversed? Continue Reading
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Podcast
07 Jul 2023
Impact data powers sustainability strategies for digital age
Unlock new growth potential and sustainability with impact data. Learn more in this podcast. Continue Reading
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Blog Post
05 Jul 2023
An AI crash is coming: don’t let it drag you down
All the signs are there that an AI crash is coming: overinflated claims and dodgy hype, a serious lack of expectation management, fears around privacy, ethics and fairness, over-enthusiastic ... Continue Reading
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News
28 Jun 2023
Scottish government tech accelerator opens latest funding round
The Scottish government’s CivTech accelerator is seeking technology businesses to help develop new tools to improve public services, as well as to address pressing social and environmental issues Continue Reading
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Feature
23 Jun 2023
Why low code/no code opens doors but no panacea for skills shortages
Citizen development is not without risk but it has a bright future in the enterprise, especially as a way to handle skills gaps Continue Reading
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News
21 Jun 2023
Software spending grows fastest as finance firms spend $652bn on tech in 2023
Banks and investment firms are increasing their spending on IT despite gloomy economic outlook, but priorities have changed Continue Reading
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News
20 Jun 2023
ServiceNow’s Bill McDermott: a ‘work in progress’
Bill McDermott, president and CEO of ServiceNow, speaks to Computer Weekly about his vision for the company and the technology industry, which he believes to be in the throes of exponential change Continue Reading
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News
16 Jun 2023
Citi US Personal Banking turns to AI to ‘delight’ customers with personalised services
Citigroup’s US Personal Banking business has created a repository of customer data and is rolling out a decision engine to provide customers with personalised services Continue Reading
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News
08 Jun 2023
Government and industry figures meet to discuss AI regulation
Tech industry figures are broadly supportive of the need for artificial intelligence to be regulated, but despite growing consensus, there is still disagreement over what effective AI regulation looks like Continue Reading
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News
05 Jun 2023
Workers ‘deeply uncomfortable’ with digital surveillance at work
Employees express discomfort towards employers’ use of various digital surveillance and monitoring techniques, which are often powered by artificial intelligence Continue Reading
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News
24 May 2023
Two-thirds of all 2022 breaches resulted from spear phishing
Research by Barracuda Networks has found that, despite the low volume of spear-phishing attempts, the attacks are highly successful and have major consequences Continue Reading
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Blog Post
23 May 2023
Alteryx: Formulating decisions in a ‘culture of analytics’
People make decisions. One piece of research recently ‘suggested’ that people make as many as 35,000 decisions a day - many of which may be made involuntarily of course - and if that’s not too ... Continue Reading
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News
18 May 2023
Eticas outlines approach to ‘adversarial’ algorithmic auditing
Algorithmic auditing firm Eticas speaks to Computer Weekly about its approach to ‘adversarial’ algorithmic auditing, including its strengths and limitations, and how the process works Continue Reading
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News
17 May 2023
Knowledge 2023: Ready for the exponential enterprise, says McDermott
ServiceNow CEO Bill McDermott called for IT and ‘the business’ to finally come together in what he called the ‘exponential enterprise’ at the supplier’s Knowledge 2023 conference in Las Vegas Continue Reading
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E-Zine
16 May 2023
Microsoft and Google go into battle for enterprise AI
In this week’s Computer Weekly, as developments in generative AI accelerate, Microsoft and Google have each unveiled their plans around enterprise applications. Nobody doubts the importance of digital transformation – but experts say it won’t work without cultural change as well. And we examine the emerging practice of FinOps as part of cloud automation projects. Read the issue now. Continue Reading
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News
12 May 2023
IT Priorities 2023: Business automation intensifies as data governance returns
Business automation and a renewed focus on data governance to get more value from data have attracted more interest for UK enterprise software investment, says the TechTarget IT Priorities 2023 survey Continue Reading
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News
26 Apr 2023
Cyber security and analytics propel jobs boost in Scotland’s tech sector
A tech industry survey from ScotlandIS indicates the country’s tech sector is set to grow, with cyber security as the hottest domain Continue Reading
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News
24 Apr 2023
Most IT staff uncomfortable deploying surveillance tech at work
The IT teams responsible for deploying and running digital surveillance in workplaces say they are uncomfortable with “extremely common” practice of spying on colleagues, research finds Continue Reading
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News
19 Apr 2023
QlikWorld 2023: Capone asserts expanded economic mission for data analytics
Mike Capone, chief executive of data analytics supplier Qlik, marks company’s 30-year anniversary with claim for a mission expanded beyond data visualisation, at the supplier’s global conference in Las Vegas Continue Reading
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Blog Post
18 Apr 2023
What to expect from Alteryx Inspire 2023
The (mostly) post-pandemic period of normality we have all been hoping for is underway in the enterprise technology conference space. We say mostly because a) we now have to deal with the combined ... Continue Reading
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Feature
06 Apr 2023
How sustainability software bears broad benefits beyond cost savings
The imperative for organisations to do a better sustainability job is clear. There is business software that can help, with data at its core, and smart companies are acting now Continue Reading
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Blog Post
05 Apr 2023
Auto-tech series - SoftwareAG: Practical steps for developers integrating generative AI
This is a guest post for the Computer Weekly Developer Network written by Subhash Ramachandran in his role as senior vice president for product management at Software AG. Reminding us that ... Continue Reading
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News
05 Apr 2023
The Folio Society turns over new leaf with NetSuite
Well known for its illustrated, hardback editions of books, The Folio Society has brought its finance systems up to date, in part to aid international growth, with Oracle NetSuite Continue Reading
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Feature
27 Mar 2023
How APCOA is using big data to reinvent car parks
Car park operator APCOA is using big data to transform traditional car parks into mobility hubs that will offer electric vehicle charging, space for small businesses and depots for delivery companies Continue Reading
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Podcast
24 Mar 2023
Everywoman in Tech, datacentre heat reuse – Computer Weekly Downtime Upload podcast
The team talks about disclosure regarding diversity and inclusion programmes, datacentre heat reuse in swimming pools, and NetSuite supporting business transformation at Guinness World Records Continue Reading
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Blog Post
12 Mar 2023
Auto-tech series: eG Enterprise – Automation for modern monitoring
This is a guest post written by Rachel Berry in her role as technical product specialist at eG Innovations, a company known for its cloud-based application performance and IT-infrastructure ... Continue Reading
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Feature
07 Mar 2023
Culture eats technology in digital transformation
Digital transformation without culture change is an empty phrase, but get the balance right and you can reap rewards Continue Reading
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Feature
06 Mar 2023
Software enables new business model for Sweden-headquartered car manufacturer
One of the many things software now does with cars is to enable ‘mobility as a service’, a new business model that provides people with freedom of movement, without the cost and hassle of ownership Continue Reading
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News
03 Mar 2023
Newham Council expands on data economy plans unveiled in 2021
Newham Council plans to set up a ‘data campus’ at East Ham Town Hall to continue the data economy development vision it announced at London Tech Week in 2021 Continue Reading
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News
02 Mar 2023
Uber introduces dynamic pricing algorithm in London
The dynamic pricing algorithm will allow Uber to set variable pay and pricing levels, but drivers are concerned about how their personal data will be used and the impact the algorithm will have on their livelihoods Continue Reading
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Feature
27 Feb 2023
Unstructured data and the storage it needs
We look at unstructured and semi-structured data and find increasing amounts of production workloads that have their own storage hardware – file and object – needs, including flash Continue Reading
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News
22 Feb 2023
UK HSE to launch regulatory sandbox for industrial safety tech
The sandbox will see the regulator work with industry and tech startups to accelerate the development and adoption of a range of safety-related technologies, with a particular emphasis on data and analytics Continue Reading
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News
22 Feb 2023
Institute for Government cautions government to draw right lessons from pandemic
The Institute for Government has published a policy document warning government not to draw wrong lessons from data sharing during pandemic Continue Reading
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News
21 Feb 2023
NetSuite and Oracle executives optimistic about economy
Oracle NetSuite’s recent SuiteConnect event in London found executives in optimistic mood about the economy and positive about synergies between the two businesses Continue Reading
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Podcast
13 Feb 2023
Tech sector lay-offs in the round – Computer Weekly Downtime Upload podcast
The team talks about tech sector job losses in the round, with possible bright spots for corporate IT and contractors, and data and hybrid working strategies at the Very Group Continue Reading
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Blog Post
08 Feb 2023
MindsDB drives AI for open source machine learning
The democratisation of technology paves the way for its evolution, or so say the more upbeat and outspoken evangelists in this space. We might respectfully suggest that this statement is more true ... Continue Reading
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News
08 Feb 2023
CDO interview: Very’s Steve Pimblett on finding UB40
The chief data officer of online retailer Very, Steve Pimblett, explains the place of data cataloguing in its data strategy, both for governance and innovation Continue Reading
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News
31 Jan 2023
University of Stirling taps into Alation data catalogue technology
The University of Stirling is the first non-US university to participate in a data management education programme provided pro bono by data catalogue supplier Alation Continue Reading
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News
31 Jan 2023
MPs warned of AI arms race to the bottom
Expert tells Parliamentary committee that tech companies developing artificial intelligence are cutting corners and placing safety on the backburner, opening up ‘enormous risks’ for the future of AI Continue Reading
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News
31 Jan 2023
Mark Logan on his vision for a Scottish technology ecosystem
The Scottish Government’s entrepreneur advisor speaks to Computer Weekly about the philosophy behind an ambitious technology ecosystem strategy Continue Reading
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News
27 Jan 2023
SAP 2022: 11% revenue growth, 2.5% staff targeted by restructure
SAP has announced full-year 2022 revenue of nearly €31bn, up 11% year on year. In 2023, it will explore a sell-off of Qualtrics stake and do a restructure, with an impact on 2.5% of staff Continue Reading
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Feature
23 Jan 2023
Compare the top 13 CDP software products in 2023
CDPs, which vendors may sell as standalone products or as subsets of CRM systems, help organizations build detailed customer profiles. Top CDPs include Emarsys and Oracle Unity CDP. Continue Reading
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News
23 Jan 2023
Royal Society calls on public sector to pilot privacy tech
The Royal Society says public sector bodies should lead the way in piloting privacy-enhancing technologies to unlock the value of data without compromising privacy and data rights, but lack of standards and incentives mean adoption is slow Continue Reading
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News
10 Jan 2023
Belfast Harbour sails out with Oracle cloud applications
Belfast Harbour spies a more efficient and flexible future on the horizon as it sets sail with Oracle Fusion Cloud ERP Continue Reading
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News
04 Jan 2023
St Helens Council plumps for Unit4 ERP to forward automation plans
St Helens Borough Council has replaced an in-house system with Unit4 and Proactis enterprise applications technologies to advance its digital transformation plans Continue Reading
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Opinion
03 Jan 2023
How ITV built a data team from scratch
Clemence Burnichon, director of data innovation at ITV, describes how the broadcaster has built a data management and analytics team Continue Reading
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News
30 Dec 2022
Top 10 business applications stories of 2022
As the Covid crisis gave way to the energy crisis and economic turmoil, enterprise software suppliers have urged customers to step up modernisation and evince more empathy for employees Continue Reading
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News
30 Dec 2022
Top 10 information management stories of 2022
Data for good is a theme of the information management stories of 2022 selected here. From tracking space junk, through medical kits for Ukraine, to professionalising data science to benefit society Continue Reading
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News
29 Dec 2022
NHS-funded AI diagnosis tool benefits stroke patients
NHS England hails Brainomix stroke diagnosis tool for a tripling of the number of patients recovering to perform daily activities from 16% to 48% Continue Reading
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Feature
29 Dec 2022
The importance of improving data quality at source
Data replication crises have struck government and scientific data quality efforts. A lack of scrutiny over data being used at source has led to oversights from national statistics to financial auditing Continue Reading
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Tip
27 Dec 2022
4 types of customer data platforms
Data consolidation CDPs simply collect and unify customer data. Other CDP types, such as automated analytics and automated actions CDPs, go a step further and analyze data. Continue Reading
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News
22 Dec 2022
Top 10 India IT stories of 2022
We recap the top 10 stories in India, including the digitisation work undertaken by global firms in the country and the progress made by local enterprises in harnessing technology Continue Reading
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News
22 Dec 2022
Top 10 crime, national security and law stories of 2022
Here are Computer Weekly’s top 10 crime, national security and law stories of 2022 Continue Reading
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News
20 Dec 2022
Government shuts ‘Help to Grow’ doorway for SMEs
The government’s Help to Grow: Digital scheme, which aimed to help small businesses access productivity-enhancing software, has been closed, to the disappointment of TechUK Continue Reading
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Podcast
06 Dec 2022
AWS mutes trash talk at Re:Invent – Computer Weekly Downtime Upload podcast
The team chats through the AWS Re:Invent conference, as well as an initiative for getting young women into cyber security, and how SAP Build travelled from Vegas to SAP users in Birmingham Continue Reading
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News
02 Dec 2022
Post Office boosted its ‘coffers’ as Horizon system threw up unexplained shortfalls, inquiry told
The Post Office was ‘keen’ to make subpostmasters cover unexplained accounting shortfall as its business struggled, public inquiry hears Continue Reading
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News
30 Nov 2022
Parity AI talks about auditing recruitment algorithms for bias
Algorithmic auditing firm Parity speaks to Computer Weekly about the process of auditing artificial intelligence for bias, following its partnership with AI-powered recruitment platform Beamery Continue Reading
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News
29 Nov 2022
‘Legal but harmful’ clause dropped from Online Safety Bill
Online Safety Bill’s ‘legal but harmful’ provision will be dropped by the UK government in favour of public risk assessments, tools to help users control the content they consume, and new criminal offences around self-harm Continue Reading
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News
24 Nov 2022
Meta faces UK lawsuit over surveillance business model
The High Court case against Meta could set a precedent for millions of UK users to object to their personal data being collected and processed for advertising purposes Continue Reading
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News
23 Nov 2022
Oracle’s Steve Miranda on the value of turning inside out
In a Q&A with Computer Weekly at Oracle Open World, applications head Steve Miranda discussed the supplier’s opening out and its intensification of an industry cloud approach, signally with healthcare Continue Reading
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News
23 Nov 2022
AI accountability held back by ‘audit-washing’ practices
Algorithmic auditing will be useless in holding artificial intelligence accountable until there are common standards, approaches and goals that scrutinise systems at each stage of development and deployment, says think-tank Continue Reading
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News
21 Nov 2022
AI adopted without due consideration for workers, MPs told
MPs have been warned that the rapid roll-out of artificial intelligence in workplaces has changed UK enterprises’ management practices so much that current employment law is no longer fit for purpose Continue Reading
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Feature
18 Nov 2022
How to get structure from unstructured data
We look at how to gain structure from unstructured data, via AI/ML analytics to create new records, selecting object data via SQL and storing unstructured files in NoSQL formats Continue Reading
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News
18 Nov 2022
Post Office scandal inquiry’s expert IT witness ‘troubled’ by his findings
Controversial Post Office Horizon system lacked the integrity required to trust accounting data and contained ‘joke’ coding akin to an ‘overly engineered mousetrap’, inquiry told Continue Reading
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News
15 Nov 2022
SAP Build launched at TechEd to appeal to business user developers
SAP is launching a low-code platform, SAP Build, aimed squarely at line of business users, at its TechEd conference in Las Vegas. Build is part of the supplier’s Business Technology Platform Continue Reading
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News
10 Nov 2022
ODI fuel poverty survey shows young adults most hard up
A fuel poverty data report and index from the Open Data Institute shows that young adults and people in multi-occupied accommodation are most at risk Continue Reading
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Opinion
07 Nov 2022
How government can capitalise on a revolution in data sharing
Alison Pritchard, deputy national statistician at the Office for National Statistics, says the new government Integrated Data Service enables tackling questions that we don’t yet know we need to answer Continue Reading
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Opinion
07 Nov 2022
Data-driven decision making will fail – and here is why
Marc Warner, CEO at Faculty, contends that corporate organisations need to go through a cycle similar to the development of scientific thought – from divination, via data deluge to theoretical understanding Continue Reading
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Feature
04 Nov 2022
Computer simulation at work for the future of nuclear fusion
Nuclear fusion works, just not yet well enough. Learn how software simulations running on modern supercomputers and data science are lighting up possible paths forward Continue Reading
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News
03 Nov 2022
Russia risks shortage of PCs and software
Russian consumers and businesses could face a shortage of IT equipment including PCs and software Continue Reading
