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Outsourced water market IT system up and running

England’s competitive water and sewage market is now in operation, underpinned by an IT system from CGI

The system that underpins England’s competitive water and sewerage supply market is up and running, 16 months after the project to build it was outsourced.

The new system, launched this month, gives customers more choice in the retail market, with business, charity and public sector customers in England now able to switch their water and sewerage supplier. The water and sewerage market in England is worth about £2.4bn a year.

In October 2015, Market Operator Services (MOSL), which provides IT systems that enable registration, customer switching and settlement between wholesalers and retailers, outsourced the system development in a five-year, £15m deal with IT services supplier CGI which saw the IT service provider use its central market operating system (CMOS) to build a platform for MOSL.

CMOS is a central market settlement system that calculates charges between wholesalers and retailers. It is supported by CGI’s service desk, which will be available 24 hours a day.

“Delivering a successful programme of this scale and complexity on time and on budget has required a huge team effort across the entire industry,” said Ben Jeffs, CEO at MOSL. “We very much hope that this spirit of cooperation will continue so that customers’ experiences in the new market are as positive as possible.”

CGI operates similar systems in Denmark and the Netherlands and has worked with IT services firm Bridgeall, which was also involved in developing the Scottish market.

Tara McGeehan, senior vice-president, UK energy, utilities and telecoms at CGI, said England now had the largest competitive water market in the world. She expected customers across the country to benefit from the new system through lower costs and improved bill management.

CGI, a Canadian IT and business process outsourcing company, acquired Anglo-Dutch Logica for £1.7bn in 2012. .................................................................................

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