Remote worker support costs skyrocket

Costs of centrally supporting remote access services will double by 2008, while prices could triple in companies that don’t centralise management, warns Gartner.

Costs of centrally supporting remote access services will double by 2008, while prices could triple in companies that don’t centralise management, warns Gartner.

The market analyst suggests that companies need to implement a combination of watertight network access controls and management tools to cope with the growing demand to support their mobile workers.

But technology is not enough to solve the problem alone, warns Eric Paulak, managing vice president at Gartner. Central management and remote-worker policies must also be set up.

“Different remote access technologies have been managed by different groups in the company, and new technologies are cropping up that no one is managing, ” says Paulak.

“Many costs are buried in the company, and the hidden costs are growing rapidly while the centrally managed costs are declining. Those costs could be controlled if they were part of a centrally managed remote access service.”

These changes may meet resistance from network managers as it transforms an unknown cost buried in the business into a known cost that IT must shoulder.

“Yet, if these costs were centrally managed, the company would be able to control its costs much better,” points out Paulak.

Speaking at the Gartner Symposium/ITXpo event in Florida, Gartner calls for IT managers to push their finance chiefs to accept these changes, which will increase IT costs but lower total corporate costs by 40%.

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