NEC Corporation (NEC) and The Hongkong and Shanghai Hotels, the owner and operator of five-star luxury hotels, The Peninsula Hotels, in Asia and North America, has deployed an integrated voice and data VoIP network system linking The Peninsula Hotels' 14 hotels and offices worldwide. It is claimed that this globally-connected VoIP network is the first ever built in the hotel industry.
The Peninsula Hotels' global VoIP network was mainly built by upgrading software, which incorporates NEC's IP networking functionalities into NEC's IP-PBX. The IP connectivity is used in the hotel's fourteen locations including the hotels in Hong Kong, Manila, Bangkok, Beijing, New York, Chicago and Beverly Hills. This network system was designed and built with a minimal initial investment and completed in a short time.
With the new VoIP network, The Peninsula Hotels has a lower initial investment as compared with a global VoIP network using a method that requires a VoIP gateway in each PBX location.
"The Peninsula Hotels have been working to curb the cost of international calls since the communication among its hotels worldwide has become more frequent as a result of global expansion. The new network system was built in response to this, and it will expand along with the establishment of new hotels," says Shane Izaks, general manager, Information Technology of The Hong Kong and Shanghai Hotels.
Main characteristics of The Peninsula Hotels' VoIP network system include: minimum investment and speedy construction of VoIP network system with backward compatibility, using NEC's IP networking technology.
Building a VoIP network system in general is costly because of the necessity to set up a VoIP gateway per PBX in order to connect existing PBX to the IP network. The newly-built system was easily created by upgrading software, which provides IP networking functionalities, to NEC's IP-PBX, Univerge Neax 2400IPX. For the locations that use other vendors' PBXs, NEC's IPS-DM3 compact gateway systems were installed.
The VoIP network system linking 14 locations worldwide enabled reduction of initial investment cost. The cost of international business calls was reduced by connecting worldwide locations with internal lines.
Communications among employees are improved by standardising telephone numbering plans of all locations and assigning an individual phone number to every employee.
The use of NEC's IP networking protocol, CCIS over IP4, enables advanced telephone features such as caller number display from global locations and QoS control for voice in the IP-VPN environment.