Standard Life, one of the world’s leading assurance companies headquartered in Edinburgh, Scotland has completed a three year deployment of a state-of-the-art Internet Protocol (IP) Communications (IPC) network.
IBM and Cisco Systems delivered the advanced IP network and data centre to Standard Life under a five-year managed services contract which has two years left to run.
The installation has helped Standard Life improve competitiveness and optimise operational efficiencies by delivering converged voice, data, and other applications to employees around the world, improving customer service, and reducing Information Communication Technology (ICT) costs.
Standard Life’ says that its previous network of 40 local branches relied on what it regarded as outdated PBX telephony. It added that with such equipment it faced a critical decision: update the existing PBX structure or undergo an upgrade to a converged IP data and telephony network.
For the data network, IBM worked with Cisco to deploy a Catalyst 6500 series switch infrastructure with Standard Life’s Datacenters to provide the required speed and highly resilient connectivity required for the IP Communications Servers supporting the Virtualised Contact Centre. A new ISP, new Remote Access Service (RAS) and a SecureDial solution from Cable & Wireless were included. The new WAN now links 15 UK branches with sites in Boston, Montreal, Hong Kong and Frankfurt.