More than three out of four IT directors in the US and Europe either do not know or cannot calculate the total cost of ownership for their current message management infrastructure, according to a survey.
The survey, by Mori for BT, also revealed that financial services firms wanted or intended to increase their budgets for secure messaging.
Over the next three years, most firms indicated they would probably spend more on protecting e-mail and other channels against potential attacks. But nearly two-thirds expected to see an increase in compliance costs over the next three years.
Firms using or considering using third-party suppliers to manage their mail expected the cost of message management to fall, unlike those who intended to keep it in-house. One in five respondents who were outsourcing or considering outsourcing were also more confident they would meet regulatory requests to provide a three-year audit trail within 48 hours.
Most organisations used multiple suppliers for messaging support; over half used more than one supplier and almost one in five used more than four.
Despite this, most respondents saw a clear advantage in a single point for management: simplifying the implementation of policies for individuals or groups, providing a single user interface to centralise administration, lowering the cost of control, and speeding up response to incidents.