Software failures damage business

Poor-quality software can damage a company's image and have a negative impact on turnover and staff productivity, according to...

Poor-quality software can damage a company's image and have a negative impact on turnover and staff productivity, according to research from analyst firm IDC and Mercury Interactive.

In a survey of 450 IT directors across the UK, Germany and France, 73% said they had suffered major faults in their IT systems.

Respondents said the lack of quality in software had a direct impact on their business. Thirty six per cent reported that IT failures had led to "considerable reduction in turnover", and 43% said poor software quality led to a substantial drop in staff productivity. Forty five per cent said poor software quality had damaged the company's image among clients and prospective clients.

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