Siebel pushes simplification and cost savings

Siebel Systems has outlined its plans to slash the cost of integrating and installing its customer relationship management...

Siebel Systems has outlined its plans to slash the cost of integrating and installing its customer relationship management software.

At the Siebel Worldwide User Week 2002 in Los Angeles, executives outlined the company's integration strategy, which also includes an extensive technology sharing and joint sales partnership with Microsoft.

In his keynote presentation, chief executive Tom Siebel highlighted the company's integration strategy, which involves its XML and Web services based Universal Application Network (UAN) technology. The technology is designed to provide a way for common business tasks, such changing a customer's address, to propagate across multiple software systems.

Siebel also acknowledged the complexity of software and assured users that during the next few years the company will be working to "dramatically simplify the presentation to the end user".

Earlier this week, Siebel outlined a partnership with Microsoft involving support for Microsoft's desktop and .net-related products. Edward Abbo, senior vice-president of technology at Siebel, said benefits of the relationship with Microsoft include a tighter integration with Microsoft's SQL Server database product and the ability to extract more data from its Office software.

In other news, Siebel announced it would start shipping its Universal Application Network (UAN) this quarter. The UAN system is designed to provide users with a best practices business process library and a set of design tools.

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