Last week, Computer Weekly revealed that the Driver and Vehicle Licensing Agency (DVLA) had not achieved the 30% saving expected at the start of its
£5m outsourcing contract with IT services giant EDS.
Some 73% of respondents said projected savings such as this are unrealistic. "Our experience of outsourcing is that firms should be using it as a means of providing a better service for the same money rather than expecting significant cost savings," said one IT manager.
"There is no way that a well-managed, large IT department can be outsourced and a saving made," said another. "Savings can be made if the department is not well managed - implying that costs are out of control - but all the advice is that this is not the right position to start outsourcing from."