By monitoring and locating incidents the council and its partner agencies can direct resources - from police patrols to youth services - more effectively. The system also offers the opportunity for agencies, rather than simply reacting to problems, to predict trends and work out appropriate policies to deal with potential trouble.
"It has been a real success," says Keith Hoare, IT client services manager at Havant. "This really is a smart project," says Conrad Judge, director of IT managed services at WS Atkins, the council's IT outsourcer. "It was simple, and it made use of the council's existing systems."
The core of the system is an Access database which is linked to the council's Wings GIS system from Systems Options.
Data held by the council is supplemented by inputs from partner organisations - ranging from the emergency services to health and housing associations - to give the truest possible picture of incidents occurring in the local area.