Child Support Agency to benefit from DSS testing



Bill Jacobs

The Department of Social Security has promised a major user testing procedure for the new computer system for the Child...



Bill Jacobs

The Department of Social Security has promised a major user testing procedure for the new computer system for the Child Support Agency.

In its reply to a critical Public Accounts Committee report on the massive record of errors generated by the CSA, it promises the new IT system will transform the agency's operations.

The DSS said it was determined to ensure "the successful migration of data from the existing Child Support Computer System to the new system," and train up to 9,000 staff how to use it properly.

Its reply promises "user testing of the new system as it is being built to ensure it is robust, accurate and provides the management information, operational accounting and reporting improvements needed in a transformed CSA".

The DSS said there will be two process learning centres and a model office operating by the end of the year.

The PAC slammed the CSA for making hundreds of thousands of errors over maintenance payments from absent parents to their children and former partners more than 5 years after it was set up.

This was last published in July 2000

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