Past Times have saved £570,000 over the last 11 months due to a workforce management consultancy exercise carried out by WorkPlace Systems. By challenging existing staffing levels the work measurement study and analysis has led to better staffing efficiency and better management understanding of store tasks and the time taken to complete these tasks. Additional benefits have included a better understanding of the Jewellery selling process and a simpler labour budgeting process for new store openings.
As with most retailers payroll cost is the largest expense to the business and Past Times wanted to challenge their existing staff budget to ensure that there was an appropriate level of staffing at each store.
“There were a number of different questions in my mind and we wanted to test whether the hours allocated were right or if there were too few or too many hours being worked in store” explained Mark Johnson, Head of Retail Operations. Past Times had already trialled a number of different changes to store operating hours by reducing them by 5%, 10% and 15% with differing results but Past Times were keen to engage with an industry expert to provide analytical measurement and more robust analysis.