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08 October 2013

What ever happened to the paper-free office?

Almost all business improvement initiatives can be helped by cutting down on paper. The paybacks can be dramatic: improved response times and greater productivity of back-office staff, who no longer have to re-key data or search through reams of paper to find what they need. And extending capture of information to mobile devices provides even closer coupling to back-office processes. Taming the paper tiger Progress to paper-free is slow. Half of organisations have made no better than 5% progress towards this goal, according to AIIM’s recent study, “Winning the Paper Wars”. Some 74% of the nearly 600 respondents have business improvement campaigns underway they believe would benefit from paper-free processes – but only 24% have specific targets to eliminate paper from their business. It’s puzzling that even though companies can improve response time to customer requests and increase productivity, most organisations are at a crawl when it comes to adopting electronic workflow technologies. Eliminating the paper chain Indeed, 19% ...

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