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May-July 2017

Nordic airline averts business disaster with application performance monitoring

Icelandic airline Wow Air averted disaster through the use of application performance monitoring software when it embarked on a major expansion with new routes to North America. Had the software not alerted the company to the problems in its IT infrastructure before the major new business launch, there would have been a disaster of the scale that could have put the airline out of business, according to Wow Air’s IT director, Kristjan Thorvaldsson. Wow Air began life five years ago, servicing Charles de Gaulle Airport in Paris from its base in Reykjavic before expanding across Europe. When it launched, it had two Airbus A320 aircraft running short haul journeys, but today has 12 aircraft of which three are Airbus A330s for long haul flights. But a few years ago it identified its Europe-focused service as a barrier to growth, due to the abundance of low-cost competitors such as easyJet and Ryanair, and decided to start servicing North America. This started with flights to Boston and Baltimore from its hub in Iceland, but had it ...

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