Intuit apologises to users over software restrictions


Intuit apologises to users over software restrictions

Intuit has apologised to TurboTax users for the trouble caused when anti-piracy technology stopped them from installing the same copy of the personal finance software on multiple computers.
Some users, for instance, prepared their tax returns at home, and then could not install the same software on an office computer to print the filings at work.

A new version of the software, due later this year, will work on multiple computers, according to an open letter written by Tom Allanson, senior vice president of Intuit's consumer tax group.

"I want to personally apologise for any frustration you may have experienced due to the restrictions that came with our use of anti-piracy technology," he wrote.

Intuit announced in May that it would remove the technology, after users brought a class-action lawsuit against the company.

The company has now changed its software licence to allow customers to install the software on multiple computers to prepare tax returns for members of their household.

Users of the existing version of TurboTax will be enabled to use it on multiple computers for the 2002 tax year.

Peter Sayer writes for IDG News Service

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